VWFS Rent-a-Car - Milton Keynes Reviews 

85
TrustScore 5 out of 5

4.9

Greyfriars Court, MK10 0BN Kingston, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great communication from Deborah, clear transparent pricing on rental car ( no hidden extras). VW Polo car I chose was fab - it was practically brand new. Given reassurance that should anything happe... See more

Company replied

Rated 5 out of 5 stars

First class service from Debbie and the team at Marshall VW, two week rental of Golf Estate was delivered without a hitch. Everything we needed to know both prior to and during the rental was expl... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service. Deborah James is friendly polite professional courteous and knowledgeable. She selected an option to suit our specific needs and the iD3 GTX itself was an amazing choice.... See more

Company replied

Rated 5 out of 5 stars

At 13:27 I booked a car online with VWFS Rent-a-Car UK. Clear website. Competitive price. Instant confirmation email. At 13:43 I received a call from Debbie James. She checked in, explained what to... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Greyfriars Court, MK10 0BN, Kingston, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

85 reviews

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4.9

All reviews

(85)

860 reviews in the last 12 months

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Rated 5 out of 5 stars

Marshall’s big thumbs up

From start to finish great customer service.like all the reviews Debbie was great good old fashion service lovey face to face great to deal with
Car was fantastic what you expect from a VW
10/10 keep it up sure you will be a great success in Mk

November 8, 2022
Unprompted review
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Reply from VWFS Rent-a-Car - Milton Keynes

Thanks!

Rated 5 out of 5 stars

Debbie was so amazing

Debbie was so amazing at Rent a car Milton Keynes! She was so kind and helpful! She explained everything thoroughly and we were on the road!
Such amazing staff, really made this such an amazing experience!
Thank you so much!

October 31, 2022
Unprompted review
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Reply from VWFS Rent-a-Car - Milton Keynes

Thanks!

Rated 5 out of 5 stars

Well done!

Fast, efficient and very friendly. Highly recommended!

October 26, 2022
Unprompted review
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Reply from VWFS Rent-a-Car - Milton Keynes

Thanks!

Rated 5 out of 5 stars

Debbie Rocks

Debbie rocks! No. 1 reason to rent at Marshall's.
setting the standards for car renting - easy online processing, great human and client experience. will go back again

October 14, 2022
Unprompted review
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Reply from VWFS Rent-a-Car - Milton Keynes

Thanks!

Rated 5 out of 5 stars

100% satisfied customer

Firstly, Debbie (Milton Keynes Branch) was awesome! DO NOT LOSE HER she is a credit to the company. Polite, down to earth & oh so helpful, thank you "Debs". This was my 1st time using VWFS Rent a Car and from ease of online booking to the service on collection I am a very satisfied customer. Also my 1st time driving an EV and again totally impressed, very very easy & intuitive to use. So as you can gather I am one happy guy!! 100% recommend VWFS Rent a Car...Thanks

October 7, 2022
Unprompted review
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Reply from VWFS Rent-a-Car - Milton Keynes

Thanks!

Rated 5 out of 5 stars

Great car and excellent customer service

This was my first rental in several years. Debbie, the rental agent, was patient and took her time to explain the process to me. The quote was also favourable in comparison to one I got elsewhere. The car was in excellent condition and my overall experience was very good. I would use the service again.

September 23, 2022
Unprompted review
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Reply from VWFS Rent-a-Car - Milton Keynes

Thanks!

Rated 4 out of 5 stars

Great service

Great service from collection through to hand back. Many thanks to Debbie who explained the end to end process clearly and how to effectively use the ID.3.
Service could be improved by ensuring website prices are in synch with operatives systems at the collection centre.

September 27, 2022
Unprompted review
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Reply from VWFS Rent-a-Car - Milton Keynes

Thanks!

Rated 3 out of 5 stars

The vehicle was OK, let down by customer service

The vehicle was OK, exactly as expected.

What wasn't expected was the sudden request for £500 deposit up front for damages even though I'd paid extra for CDW (and this wasn't obvious before I arrived to collect the vehicle), the wrong DOB against driver details, the mileage out was higher than returned and the fuel level was lower than indicated, not to mention the half eaten bag of crisps in the glove box. All in all a rushed rental maybe and vehicles/drivers mixed up?

September 5, 2022
Unprompted review
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Reply from VWFS Rent-a-Car - Milton Keynes

Hi Andy, thanks very much for taking the time to leave us this review. We apologise for the oversight with the crisp packet left in the vehicle. In terms of the deposit, the deposit details are included when you book the vehicle. Here is the below statement that is supplied on the booking reference:

There will be a security deposit taken in addition to the total rental costs. If booking online, we take the rental charges only and then take a security deposit in the rental location on collection of the vehicle. The deposit can be up to £500, please speak with the Rental Manager to confirm the security deposit amount.

Many thanks.

Rated 5 out of 5 stars

I would definitely use them again.

From initial phone call to return, everything was very professional and friendly. Debbie has great customer service skills and explained everything clearly and in detail.
I needed a 7 seater for a family holiday and the Skoda Kodiaq I rented was perfect. It was presented in perfectly clean condition and performed flawlessly.
I would thoroughly recommend using VWFS Rent-a-Car Marshall Milton Keynes before you try all the usual suspects. I'm sure you wouldn't be disappointed with any aspects, including prices, which are exceptional.

September 5, 2022
Unprompted review
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Reply from VWFS Rent-a-Car - Milton Keynes

Thanks!

Rated 5 out of 5 stars

Excellent car rental

Excellent service. Easy to use website, generous upgrade because the car we wanted was unavailable, fuss free collection and drop off. Will most certainly be using again.

June 29, 2022
Unprompted review
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Reply from VWFS Rent-a-Car - Milton Keynes

Thanks for the great review!

Rated 5 out of 5 stars

Debbie at rent a car couldn’t have been…

Debbie at rent a car couldn’t have been more pleasant sympathetic to our needs and efficient felt like talking to a friend very easy smooth transactions collection and delivery was fast and efficient would not hire now from anywhere else highly highly recommend

June 27, 2022
Unprompted review
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Reply from VWFS Rent-a-Car - Milton Keynes

Thanks Angela! :)

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