VWFS Rent-a-Car - Nottingham Reviews 

32
TrustScore 4.5 out of 5

4.7

Vertu Volkswagen Nottingham, 180 Loughborough Road, NG2 7JB West Bridgford, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very easy to book online. Service at the Nottingham, West Bridgeford dealership was excellent. The vehicle was well presented. I have no hesitation in recommending this VW car hire service.

Company replied

Rated 5 out of 5 stars

The car was easy to book, I got the car I chose, not an equivalent, paperwork was minimal and quickly dealt with and the rep was extremely friendly and helpful, all of which makes using them again a n... See more

Company replied

Rated 5 out of 5 stars

We hired a VW ID3 from VWFS. The online booking system was straight forward. I booked the car on the previous Saturday afternoon. On arrival, Ben was very helpful and sorted all the paperwork out. He... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend, everything was excellent! The car quality was great and at a really competitive price without huge deposit. The booking process was simple. Most impressive was the service from... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Vertu Volkswagen Nottingham, 180 Loughborough Road, NG2 7JB, West Bridgford, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(32)

930 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The car was easy to book

The car was easy to book, I got the car I chose, not an equivalent, paperwork was minimal and quickly dealt with and the rep was extremely friendly and helpful, all of which makes using them again a no-brainer.

July 3, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Very easy to book online

Very easy to book online. Service at the Nottingham, West Bridgeford dealership was excellent. The vehicle was well presented. I have no hesitation in recommending this VW car hire service.

June 30, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Very easy to book and pick up

Very easy to book and pick up, also drop off. I had the best weekend away, and a smooth drive. I definitely recommend and will come back (if I don't buy a car in the meantime)

June 19, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hi there! Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon! Many thanks, VWFS Rent-a-Car

Rated 5 out of 5 stars

Fantastic service and Ben made the…

Fantastic service and Ben made the process absolutely simple and easy for us. Always kept in touch and up to date with any information that was relevant to our hire.
Thank you again Ben

April 29, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Superb service

Simple booking process, Ben's communication on point and sound advice given, highlighting any pre-existing blemishes during inspection. Great pricing and car clean, full to full on fuel, convenient pick up and drop off. Superb!

April 17, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great service

The service was very helpful, friendly and good value. The car was perfect for our needs and lovely to drive.

March 27, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent - Would highly recommend

Would highly recommend, everything was excellent! The car quality was great and at a really competitive price without huge deposit. The booking process was simple. Most impressive was the service from Ben, there was no lengthy process, everything was ready when I arrived and the service was friendly and personable with great pre and post rental communication. I would personally choose to rent from here above anywhere else in the future.

March 25, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

5* all round

5* all round. I needed an electric vehicle for my weekend trip. Ben at vertu Volkswagen Nottingham was fantastic and sorted me a vehicle out promptly at a good cost. I will most defiantly be using Bens services again thank you.

March 20, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Highly recommend

Highly recommend!
Competitive price, caring staff who go above and beyond to provide the best fit for your needs.
The car was clean, comfortable, reliable and perfect for taking my parents to Scotland…

September 1, 2025
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Easy booking system. Friendly staff, great car. Very reasonable price

March 4, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Thankyou to Ben F at Nottingham

Thankyou to Ben F at Nottingham, great service and a great team 😀

February 20, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Short term hire

Needed a short term hire as my car had a problem and the garage needed it all day
The service was instant and I had a car very quickly.
The manager was helpful and I had no problems with a low mileage VW golf auto.

February 18, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

We hired a VW ID3 from VWFS

We hired a VW ID3 from VWFS. The online booking system was straight forward. I booked the car on the previous Saturday afternoon. On arrival, Ben was very helpful and sorted all the paperwork out. He made it very clear about all the vehicle's functions. This was particularly helpful, as we are intending on buying an ID3. Thank you Ben.

February 17, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent service

Excellent service. The car I originally booked ended up not being available but Ben sorted out an alternative and was very efficient with communication. Will definitely rent from VWFS again.

February 11, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Fantastic service!

I needed a car for the weekend and had heard about VW rent-a-car.
I contacted the VW Nottingham dealership and spoke to Ben, the rental manager who was a really lovely guy and extremely helpful, answering all of my questions with a good level of knowledge. He talked me through the vehicle options and I chose the VW ID.5.
Collection of the vehicle was swift but not rushed, which meant I could be on my way without faffing about with lots of paperwork. I had not driven an electric vehicle before and was slightly apprehensive but Ben talked me through the controls and explained everything really well.

I would highly recommend VWFS rent-a-car. The customer service, range of vehicles and pricing were all excellent. Thank you!

January 30, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent customer service and a great car

We needed a larger car for a week when family came to visit and we were keen that it be electric. I rang to ask a few questions and Ben was amazing; answering all of them and helping me decide which car was best. When there was a problem with our booking and it looked like we couldn’t have a car at all, Ben went out of his way to keep me in the loop and managed to find us another car at very short notice. All the paperwork was ready when we arrived to pick up the car and it was a super quick process. 100% would use them again!

January 23, 2026
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great service

Ben the Rental manger at VW was extremely helpful when I needed help with my car. I had to deal with the service department as there was an issue with my car and he went out of his way to help me and get me a rental car while mine was getting fixed. His been very helpful and I appreciate the service.

December 8, 2025
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Thank you Ben.

Thank you Ben.

The whole experience has been excellent. We would definitely recommend you.

Kind Regards,

Richard

December 10, 2025
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Ben and the team provided me with great…

Ben and the team provided me with great service recently when my car was in for service. Everything was clear and simple and I’ll be back next time.

Thanks again.
Sam

December 3, 2025
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Friendly welcome and the car was ready…

Friendly welcome and the car was ready & waiting, took no more than 5 mins to complete the booking out process. Simple & hassle free, would definitely use the service again.

December 4, 2025
Unprompted review
VWFS Rent-a-Car - Nottingham logo

Reply from VWFS Rent-a-Car - Nottingham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look