VWFS Rent-a-Car - Watford Reviews 

265
TrustScore 5 out of 5

4.9

Citygate Volkswagen Watford, 3 Otterspool Way, Bushey, WD25 8HL Watford, Hertfordshire, GB


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Rated 5 out of 5 stars

It was not a rigorous process, simple meaningful steps to get the documents signed and every step was explicitly explained to the rentee. The contact person in the name of Richard was absolutely profe... See more

Company replied

Rated 5 out of 5 stars

Hands down the best experience I have had renting a car. Very straightforward process, collection and drop off. Richard who looked after us truly an asset for the VW group. We will be back for sure.

Company replied

Rated 5 out of 5 stars

Besides everything running smooth and efficient. The top man and absolute legend dealing with customers for rent-car-service, took time out his day to help me get my phone back which I unknowingly lef... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Citygate Volkswagen Watford, 3 Otterspool Way, Bushey, WD25 8HL, Watford, Hertfordshire, United Kingdom

  • 01923 556196

4.9

Excellent

TrustScore 5 out of 5

265 reviews

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4.9

All reviews

(265)

858 reviews in the last 12 months

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Rated 5 out of 5 stars

My experiences with vwfs rent a car…

My experiences with vwfs rent a car have always been completely flawless and a very easy stress free rental Richard from Watford vw is an absolute legend would recommend this rental company to everyone who needs to rent a vehicle

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Richard at VW Watford. Right from finding the right car for my needs to meeting my expectations on the service levels. Highly recommended!

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great service and car

Great service, very easy to book and took me 10 minutes to collect the car. Car was a touch dusty inside but otherwise was a pleasure to drive. Will definitely rent from there again.

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Overall the experience was just great. First off, we got an upgrade from our booked car to one with longer range (EV), because the actual one was not available anymore. The car we got was brand new so I was worried that they might be picky when we return the car, but that wasn’t the case either. Just a quick look at the rims (they were quiet nice ones) and once around the car. The rent is probably a bit more expensive than elsewhere, but you get the car you want, nice service and it’s a well known provider. Would definitely recommend!

June 23, 2023
Unprompted review
Rated 1 out of 5 stars

Very bad service cars are extremely…

Very bad service cars are extremely dirty from inside over mileage for car hire 30,000 miles 21 reg car scratches everywhere outside damage is insane every panel inside seats dash filthy and disgusting to even touch.

June 22, 2023
Unprompted review
VWFS Rent-a-Car - Watford logo

Reply from VWFS Rent-a-Car - Watford

Thanks for taking the time to share your feedback with us and we’re sorry to hear about your rental experience. Rest assured that we will share your comments with the team. Many thanks, VWFS Rent-a-Car.

Rated 5 out of 5 stars

Richard was excellent in helping…

Richard was excellent in helping through the whole process of getting the care and at the handover. Everything was seamless. Will definitely be using your services the next time I am over in the UK from Australia. Thank you.

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

I hired a car

I hired a car, and received above and beyond help from Richard.
The whole experience was hassle free and excellent value for money.
I would recommend VW Car Hire to anyone

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you VWFS Watford

I live in the USA and travel here regularly. I always use VWFS Watford because their customer service and quality of cars is great. I always get the car I requested and the hire procedure is so easy. I get great value and superb customer care. Why would I go anywhere else? Thank you VWFS Watford so much!

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

First experience with taking out a car…

First experience with taking out a car with them, easy check-in experience.
A good selection of cars from the Volkswagen collection, I took at the ID3 as it was only a little bit more than the Polo and more spacious.

Overall really happy with the experience, nice and easy to extend the agreement if needed.
Will go with them again, If I ever need a temporary car again.

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to book on line

Easy to book on line, service was excellent, car was virtually new.
If I have one issue, which has been mentioned before, it's the fueling policy. It should be full tank to full tank.

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

The service was wonderful.

The service provided was excellent. I found VWFS Rent-a-Car on line. Having found the Watford/Bushey branch, I phoned to confirm some details and Richard who dealt with the rental was fantastic in the service he provide. He dealt with all my queries checking that the car was going to be suitable for my purpose. I collected the car without any problem and today returned the car. All was great and as with VW Cars the drive was very enjoyable. Thank you to Richard.

April 21, 2023
Unprompted review
VWFS Rent-a-Car - Watford logo

Reply from VWFS Rent-a-Car - Watford

Thanks!

Rated 5 out of 5 stars

Great experience

Really great experience from booking online to picking up in the showroom. Really easy. Richard was great. Even when i needed to extend but the car needed to be swapped, he sorted it no issues.

April 18, 2023
Unprompted review
VWFS Rent-a-Car - Watford logo

Reply from VWFS Rent-a-Car - Watford

Thanks!

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