VWFS Rent-a-Car - Watford Reviews 

265
TrustScore 5 out of 5

4.9

Citygate Volkswagen Watford, 3 Otterspool Way, Bushey, WD25 8HL Watford, Hertfordshire, GB


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Rated 5 out of 5 stars

It was not a rigorous process, simple meaningful steps to get the documents signed and every step was explicitly explained to the rentee. The contact person in the name of Richard was absolutely profe... See more

Company replied

Rated 5 out of 5 stars

Hands down the best experience I have had renting a car. Very straightforward process, collection and drop off. Richard who looked after us truly an asset for the VW group. We will be back for sure.

Company replied

Rated 5 out of 5 stars

Besides everything running smooth and efficient. The top man and absolute legend dealing with customers for rent-car-service, took time out his day to help me get my phone back which I unknowingly lef... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Citygate Volkswagen Watford, 3 Otterspool Way, Bushey, WD25 8HL, Watford, Hertfordshire, United Kingdom

  • 01923 556196

4.9

Excellent

TrustScore 5 out of 5

265 reviews

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4.9

All reviews

(265)

858 reviews in the last 12 months

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Rated 5 out of 5 stars

Very easy from booking to collection…

Very easy from booking to collection and return. The service was outstanding. I needed to extend my booking by a few days, a quick phone call sorted this out easily.
Very pleased with the car and friendly knowledgeable staff - Thank you Richard.

October 4, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Repeat customer

Repeat customer. Best value, best service locally by far. Best cars too.

September 22, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Great service

I've used the service twice and on both occasions the team were very friendly, the booking process was quick and the vehicle was in great condition.

September 20, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for taking the time to share your feedback.

Rated 4 out of 5 stars

Great Customer Service

The climate control stopped working on the first hire car but I was upgraded to a new car without any fuss or quibbles. Very helpful staff.

September 1, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Nice Car with our…

Great service so pleased with our vehicle Richard was very helpful.
Will definitely visit again

August 18, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Great Service

Rented a car for 2 weeks to drive around England. From booking on line to returning the car the service was exceptional. The car was the latest model clean and drove well. I highly recommend using Rent a car Watford. Picking up and returning the car back to Watford was very easy and didn't have ro deal with London traffic was a bonus.

September 1, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 3 out of 5 stars

Booked a tiguan well in advance on the…

Booked a tiguan well in advance on the day of hire they say no vehicle
Had to take 7 seater car on the day
Did not let me know in advance the car I booked is not available
Not happy with the service

August 18, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for taking the time to share this feedback with us. We’re sorry to hear about the experience that you had when renting a vehicle with us, rest assured we take complaints of this nature seriously and we will be investigating this with the rental location so that we can improve the experience for our customers. Thank you, VWFS Rent-a-Car.

Rated 5 out of 5 stars

It has been the best experience we’ve…

It has been the best experience we’ve ever had! We are very satisfied with the service, it was very fast when we picked up the car and when we delivered it back - minimum bureaucracy and polite. The car was in great conditions, no problems with it at all. The price level is much better than in well-known services. It’s also very impressive that the Volkswagen car saloon rents its cars, a very good idea!

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

We have used this service a few times…

We have used this service a few times now and always found Richard very organised and helpful. The car is always ready and waiting. On 24th July my wife was visiting her sick mother and at short notice had to change the pick up and drop off time by a few hours. Richard was helpful, flexible and unphased. Worth the 5 star review and already booked again.

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

As before no problem with hire

As before we had no problems with hiring your cars. We will continue to hire from you in the future

July 24, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks Jean.

Rated 5 out of 5 stars

Excellent Service

First time i have tried VWFS, and was very impressed.
No queue, went straight in and was in the car in 10 minutes. Everything was explained clearly, and the price was excellent value compared to the usual hire car companies. Didn't try to pressure me into any extras, so hiring a car was an enjoyable exprience for once!
Would recommend.

July 14, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thank you for sharing.

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