It was not a rigorous process, simple meaningful steps to get the documents signed and every step was explicitly explained to the rentee. The contact person in the name of Richard was absolutely profe... See more
Company replied
Citygate Volkswagen Watford, 3 Otterspool Way, Bushey, WD25 8HL Watford, Hertfordshire, GB
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It was not a rigorous process, simple meaningful steps to get the documents signed and every step was explicitly explained to the rentee. The contact person in the name of Richard was absolutely profe... See more
Company replied
Hands down the best experience I have had renting a car. Very straightforward process, collection and drop off. Richard who looked after us truly an asset for the VW group. We will be back for sure.
Company replied
staff were very helpful and car good- had to extend the lease and this was also dealt with efficiently.
Besides everything running smooth and efficient. The top man and absolute legend dealing with customers for rent-car-service, took time out his day to help me get my phone back which I unknowingly lef... See more
Company replied
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Citygate Volkswagen Watford, 3 Otterspool Way, Bushey, WD25 8HL, Watford, Hertfordshire, United Kingdom
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Very easy from booking to collection and return. The service was outstanding. I needed to extend my booking by a few days, a quick phone call sorted this out easily.
Very pleased with the car and friendly knowledgeable staff - Thank you Richard.

Reply from VWFS Rent-a-Car - Watford
So easy and quick with great service. Will definitely use them again. Thoroughly recommended.

Reply from VWFS Rent-a-Car - Watford
Repeat customer. Best value, best service locally by far. Best cars too.

Reply from VWFS Rent-a-Car - Watford
I've used the service twice and on both occasions the team were very friendly, the booking process was quick and the vehicle was in great condition.

Reply from VWFS Rent-a-Car - Watford
The climate control stopped working on the first hire car but I was upgraded to a new car without any fuss or quibbles. Very helpful staff.

Reply from VWFS Rent-a-Car - Watford
Great service so pleased with our vehicle Richard was very helpful.
Will definitely visit again

Reply from VWFS Rent-a-Car - Watford
Rented a car for 2 weeks to drive around England. From booking on line to returning the car the service was exceptional. The car was the latest model clean and drove well. I highly recommend using Rent a car Watford. Picking up and returning the car back to Watford was very easy and didn't have ro deal with London traffic was a bonus.

Reply from VWFS Rent-a-Car - Watford
Booked a tiguan well in advance on the day of hire they say no vehicle
Had to take 7 seater car on the day
Did not let me know in advance the car I booked is not available
Not happy with the service

Reply from VWFS Rent-a-Car - Watford
As always Richard is welcoming is friendly and offers an efficient service.
Friendly staff, works according to agreements that were made, easy to contact, clear in explanations, good car without any trouble
It has been the best experience we’ve ever had! We are very satisfied with the service, it was very fast when we picked up the car and when we delivered it back - minimum bureaucracy and polite. The car was in great conditions, no problems with it at all. The price level is much better than in well-known services. It’s also very impressive that the Volkswagen car saloon rents its cars, a very good idea!
Richard made the process very easy fabulous would highly recommend
We have used this service a few times now and always found Richard very organised and helpful. The car is always ready and waiting. On 24th July my wife was visiting her sick mother and at short notice had to change the pick up and drop off time by a few hours. Richard was helpful, flexible and unphased. Worth the 5 star review and already booked again.
I have been renting cars from here for a good few years, really good service. Highly recommend !

Reply from VWFS Rent-a-Car - Watford
As before we had no problems with hiring your cars. We will continue to hire from you in the future

Reply from VWFS Rent-a-Car - Watford
First time i have tried VWFS, and was very impressed.
No queue, went straight in and was in the car in 10 minutes. Everything was explained clearly, and the price was excellent value compared to the usual hire car companies. Didn't try to pressure me into any extras, so hiring a car was an enjoyable exprience for once!
Would recommend.

Reply from VWFS Rent-a-Car - Watford
Excellent service. Richard efficiently handled my booking and got me on the road without any fuss.
Richard was easy to deal with and answered all questions. Car was very good, even though it was it's last rental before retirement. First time renting with VWFS and would do again. Thanks!!
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