VWFS Rent-a-Car - Watford Reviews 

264
TrustScore 5 out of 5

4.9

Citygate Volkswagen Watford, 3 Otterspool Way, Bushey, WD25 8HL Watford, Hertfordshire, GB


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Rated 5 out of 5 stars

Hands down the best experience I have had renting a car. Very straightforward process, collection and drop off. Richard who looked after us truly an asset for the VW group. We will be back for sure.

Company replied

Rated 5 out of 5 stars

It was not a rigorous process, simple meaningful steps to get the documents signed and every step was explicitly explained to the rentee. The contact person in the name of Richard was absolutely profe... See more

Company replied

Rated 5 out of 5 stars

Besides everything running smooth and efficient. The top man and absolute legend dealing with customers for rent-car-service, took time out his day to help me get my phone back which I unknowingly lef... See more

Company replied

Rated 5 out of 5 stars

Whilst I was awaiting delivery of my new vehicle I rented a car from VW Financial Services. Initially had a VW Polo for one day after I returned my old vehicle to the dealership at the end of a lease... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Citygate Volkswagen Watford, 3 Otterspool Way, Bushey, WD25 8HL, Watford, Hertfordshire, United Kingdom

  • 01923 556196

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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4.9

All reviews

(264)

858 reviews in the last 12 months

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Rated 5 out of 5 stars

Yes it was a very smooth booking and…

Yes it was a very smooth booking and pick up the guy at the desk was very helpful and polite. I will definitely be coming back in the future best go to rent a car company!

April 2, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Our little Polo

Collection & return of the vehicle were painless.
We drove to & from Cornwall & the car performed faultlessly.
Would definitely rent a car from this company again.

March 26, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 1 out of 5 stars

I rented a car today from them

I rented a car today from them, the guy from the desk, I think his name was Richard, asked for my card to pay the £500 deposit. I gave him the card, and I saw him put in the computer all the details from the front of the card and then flip the card. He quickly looked at the back of the card and wrote the three digits from the back on a piece of paper; he held his hand so I couldn’t see it. I saw everything, so I asked him why he would do that, why he would write the three digits from the back of the card and hide. All he said was, “Do you want me to scribble them?” I found this very dodgy and unsafe, so be very careful and cautious when using them.

March 20, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Hi Maria,

We would like to apologise once again for your experience while renting a vehicle from us. We’ve investigated this and reached out to the rental location who have confirmed they’ve been in touch with you regarding your experience. Rest assured we take complaints very seriously and work to ensure a positive rental experience for all customers.

Kind regards,
VWFS Rent-a-Car.

Rated 5 out of 5 stars

Great Service

Had an issue with the car and was dealt with in a very professional manner and the sales representative was very friendly. Nice and easy transaction would recommend.

March 5, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

The car was great comfortable drive and…

The car was great comfortable drive and the whole process was easy and straightforward

February 29, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Excellent for me

Excellent for me. I’ve always been served by one individual and he knows exactly what I like. The process is very simple and the rates are very affordable.

February 6, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Perfection as we’ve become to expect…

Perfection as we’ve become to expect which is why we are return customers.

What would you do without the brilliant Richard!

January 3, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Awesome rental car company

Awesome rental car company. Everything about the experience. From pick up to drop off is first class. Rental rates also very competitive. Will definitely use again

December 29, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

I have hired many cars from here

I have hired many cars from here, and always received superb service. Richard is great and makes sure everything is good with the car.

December 9, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

10/10 experience

10/10 experience, very smooth transaction.
Special Shoutout to Richard!

December 7, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Great experience

Great price, lovely economical car, excellent customer service, we will be back next year

September 15, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Richard went above and beyond to help…

Richard went above and beyond to help me, I needed the car longer than i initially intended and had rented for, he made it so easy for me to extend on a weekly basis. Great communication and very professional.
Thank you Richard

November 14, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

The staff make all the difference!

The staff make all the difference!
Patient, professional and quick.
Car run great, nice and clean.
Richard is a top man :)

November 13, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Great Service.Richard is a top…

Great Service.Richard is a top man..Always service with a smile. Great knowledge on cars. The car i hired was perfect no issues at all.Superb drive.

October 31, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Excellent service and lovely range of…

Excellent service and lovely range of vehicles. I was stuck in traffic and arrived 10mins after the last pick up time, and they were really helpful and still attended to me.

September 14, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for taking the time to share your feedback.

Rated 4 out of 5 stars

Loved the process, but not the car....

The process is seamless and does not have all the faff that usually comes with hiring cars. On this occasion though some standard features i have come to expect in your cars were missing - hence the missing star.

September 30, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Very easy from booking to collection…

Very easy from booking to collection and return. The service was outstanding. I needed to extend my booking by a few days, a quick phone call sorted this out easily.
Very pleased with the car and friendly knowledgeable staff - Thank you Richard.

October 4, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Watford

Thanks for taking the time to share your feedback.

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