Hands down the best experience I have had renting a car. Very straightforward process, collection and drop off. Richard who looked after us truly an asset for the VW group. We will be back for sure.
Company replied
Location
Switch locationCitygate Volkswagen Watford, 3 Otterspool Way, Bushey, WD25 8HL Watford, Hertfordshire, GB
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See what reviewers are saying
It was not a rigorous process, simple meaningful steps to get the documents signed and every step was explicitly explained to the rentee. The contact person in the name of Richard was absolutely profe... See more
Company replied
Besides everything running smooth and efficient. The top man and absolute legend dealing with customers for rent-car-service, took time out his day to help me get my phone back which I unknowingly lef... See more
Company replied
Whilst I was awaiting delivery of my new vehicle I rented a car from VW Financial Services. Initially had a VW Polo for one day after I returned my old vehicle to the dealership at the end of a lease... See more
Company replied
Company details
Written by the company
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Contact info
Citygate Volkswagen Watford, 3 Otterspool Way, Bushey, WD25 8HL, Watford, Hertfordshire, United Kingdom
- 01923 556196
4.9
Excellent
264 reviews
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It was great experience dealing with…
It was great experience dealing with this company. The rental price was so reasonable. It was really smooth. Looking forward to rent in future as well. Hope will get the same service.
September 3, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Great team out there at City Gate…
Great team out there at City Gate Bushey with Gary and Richard…always super helpful.
August 31, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
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My 4th rental from VW and all excellent…
My 4th rental from VW and all excellent .. great car well maintained
August 31, 2024
Unprompted review
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Only 2 cars came up online when I…
Only 2 cars came up online when I wanted to rent a car, a Taigo and an electric car. Luckily the Taigo had enough space for us. The price was reasonable and everything went ok so I would use again.
August 10, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
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I have rented a car from here
I have rented a car from here, Watford branch, many times over the past 3 years and I always had the smoothest of experience with the staff and car. I would like to mention Richard who manages all VW car rentals at Watford branch. He is brilliant, polite and pleasant. Cars are in wonderful top conditions. Never had any issues with the car.
August 22, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Great value and good experience
Very easy to book, and friendly staff, the car hired was clean, new and great value. Would definitely hire a car from VWFS Rent-a-Car again
August 15, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Excellent service from the start to…
Excellent service from the start to finish.
The rates are very reasonable and booking process is thorough.
Keep up the good work!
August 13, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Once again another fantastic rental…
Once again another fantastic rental from VWFS. Richard as always was brilliant and the pick up and drop off took next to no time. Hired a 2024 Skoda Kodiaq this time and it was a lovely car. Looking forward to my next rental already.
August 12, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Great customer care support from start…
Great customer care support from start to finish. Richard was very clear and very helpful throughout the process. Definitely recommend and will definitely use them again. Thank you
August 1, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Smooth and Convenient Car Rental Experience
I recently rented a brand-new 2024 model car from VWFS Rent-a-Car - Watford, and it was an outstanding experience from start to finish. The entire process was smooth and efficient, making it one of the best car rental experiences I've had.
Booking and Pickup:
The booking process was incredibly easy and straightforward. I reserved the car online, and upon arriving at the rental location, it took me just about 10 minutes to complete the paperwork and get the keys. The staff were friendly and professional, taking the time to explain all the features of the car, including the built-in navigation system and reverse camera—both of which were incredibly useful during my trip. They also did a thorough walk-around to show that the car had no scratches or damages, which I appreciated.
Vehicle Condition:
The car itself was immaculate, being a brand-new 2024 model. It was spotless, both inside and out, and had that new car smell that made the experience even better. The navigation system was user-friendly and helped me navigate unfamiliar areas with ease, while the reverse camera made parking a breeze.
Return Process:
Returning the car was just as easy. It took only about 5 minutes to complete the return process. The staff quickly checked the vehicle for any damages and confirmed everything was in order. I handed over the keys and was on my way.
Overall, I was extremely pleased with the entire experience. The car was in perfect condition, the features were top-notch, and the service was quick and efficient. I would definitely recommend VWFS Rent-a-Car - Watford to anyone looking for a hassle-free car rental experience.
July 27, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
Thanks for sharing your feedback.
Great car and great service.
Great car and great service.
Much better price for a 3 week hire than any of the normal car hire companies.
Highly recommend
July 26, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
Thanks for sharing your feedback.
Excellent service at the best price
Excellent service at the best price. I was really impressed by VW car rentals and I'll use them again. Thank you Richard at VW Watford!
July 19, 2024
Unprompted review
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Excellent deals @ VWFS Watford
Excellent deals @ VWFS Watford - they need to get the word out wider!
July 13, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
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We rented a VW Golf and drove 1500…
We rented a VW Golf and drove 1500 miles around England, Wales and Scotland. The car was great and the service was also great.
June 11, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
We’re glad to hear that you enjoyed your VWFS Rent a Car.
Reply from VWFS Rent-a-Car - Watford
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Great service from Richard and…
Great service from Richard and Chrissie... hassle free, competitive price for our automatic VW polo. Impeccable service!
July 11, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Easy to book and collect the…
Easy to book and collect the car.Friendly and helpful staff!
June 27, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
Thanks for taking the time to share your feedback.
Reply from VWFS Rent-a-Car - Watford
Thanks for taking the time to share your feedback.
Satish
Hassle free collection and drop-off. Very courteous and friendly staff. The car was immaculate and enjoyed driving it. What more can I say? Will definitely use them again should I need to hire.
June 13, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
Thanks for taking the time to share your feedback.
Great place to rent a car
Great place to rent a car. Richard is always helpful.
May 4, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Watford
Thanks for taking the time to share this feedback, we’re glad to hear that you enjoyed your VWFS Rent a Car.
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