WAEPA Reviews 63

Waepa, please change your information to: "..it takes 2 business days to answer an email and 2 business days to have a person answer your phone call"

1 star so far. I applied in October and after a bit finally got approved for term life on Nov 15 (Invoice # C9B0C372)

Problem 1: There was zero communication about how long that would take, not even a timeframe.

Problem 2: With the Nov 15 ‘23, email notification of insurance approval from Mr Alexander Owen of WAEPA, they requested a quarterly payment by a specific date - to avoid any issues, I made it the same day. Mr Owen responded by saying, “I’ll be issuing your policy later today and your new member packet will be mailed out shortly.”

Problem 3: After a week, on 11 Nov, then two weeks 12/1, I emailed Mr Owen on both dates to inform WAEPA that I hadn’t received my policy package. I felt it necessary to keep them informed in case the package got lost or was stolen. I NEVER RECEIVED A RESPONSE — it’s at this point I started to become uneasy and really annoyed.

Problem 4: That same week of 12/1, I called their 800 and after some delay and confusion from the rep (can’t recall her name), she stated that I would receive the policy package by 12/15.

Problem 5: On Monday 18 Dec, I had not yet received the policy package so I decided to call the 800 number once again. This time I spoke to Ms. M. Foshee. This was a very interesting call —after being verified as a customer, I asked about my policy package. Rather than answer my question, Ms Foshee decided to provide information that I already knew and never requested. When I interrupted to restate my question, she firmly said (threatened actually) that she would hang up if I did so again. So after stating my question again, she promptly hung up on me. I was in shocked that she could be sooooooo deranged and rude. So I called again! Unfortunately for her, I got her again on the 2nd call, she decided to punish me with an even lengthier number of questions to verify me. Unfortunately for her, I decided to record the conversation in case I needed it. This time I restated my question and requested that she directly answer my question rather than avoid it. This time she told me to look for the policy package by the end of December 2023. I requested to speak to a higher authority to discuss the matter but she refused and instead offered a call back before the next day.

Problem 6: It’s now Dec 22, two days after my request for a call back and I have yet to receive a call from WAEPA. AND NO POLICY PACKAGE YET.

Problem 7: The odds are that I will not get a policy package by the end of 2023. At this point, I will immediately reach out the city, state and federal agencies to file a complaint. We shall see.

Problem 8: WAEPA will not act on these issues and will ONLY post a pathetic message to say how they value my input and apologized for the mishaps…

WAEPA, rather than post a pathetic apology note and requesting that I call your PATHETIC customer service staff, act immediately to speak to the noted staff above and reach out to me directly.
All I want is for you to act responsibly, keep your commitments, stop Ms Foshee from hanging up on people, and track these kinds of issues to ensure that so called “valued customers” are genuinely satisfied. Try being authentic, rather than avoiding real problems when issues are brought to your attention.

UPDATE, 12/27/2023: The policy package finally arrived. It was sent out on 12/19 and took 8 days to arrive. WAEPA did not even include a reason for the delay. Overall, getting a policy package took over 2 months after receiving a full quarterly payment. Does anyone think that is normal in the age of digital automation? I do not.

I have been with WAEPA for decades- a wonderful company! I recommend their offerings to everyone.

WAEPA is a great company! I switched to WAEPA from FEGLI and saved a lot of money. I like the fact it has been around a long time, and I really like add-ons that I can get too, like short term disability insurance.

Low rates, frequent premium refunds, and scholarship opportunities for my children going to college. I have been very pleased with my WAEPA experience over the last 15+ years.

One of the reasons I chose and have kept the WAEPA life insurance coverage is the peace of mind it gives me knowing that my family is protected. Another reason to have WAEPA coverage is the scholarship program. My daughter is the one of the recipients of the WAEPA annual scholarship program. She is entering her junior year in college and has received a scholarship award for three years so far. We are very appreciative of this scholarship program, it has help to make college more affordable for our family.

Great company. Highly recommend

WAEPA is by far the best life insurance I’ve ever had. I feel very fortunate I’ve been able to secure their services. Their customer service is top-notch, as well. Lastly, my son, a rising second year student at UVA, received the WAEPA scholarship for the second time!

Have had insurance for past 30 years with Waepa, great people to deal with. Daughter received scholarship from Waepa this year, among others, very positive feedback for Waepa. Great to members, pleasure to deal with.

Excellent customer service, excellent product at very good pricing, member owned and professionally managed ... so unlike most of the corporate world these days.

I received the email about the WAEPA scholarship grant. I forwarded the email to my daughter, she followed the instructions and received the award. I'm so glad WAEPA has the program, it will really help my daughter get through college. Heads up though - my daughter is really focused and mature for her age - she did it all on her own.

Amazing company that continues to give back to it's customers!

Thank you for granting a scholarship to my daughter. Your kind contribution will assist her in achieving her goals and lessen the financial burden of doing so.

I've been a member for over 20 years, and have always received quick and professional responses to any questions. WAEPA employees have always been extremely helpful.

The online application process was seamless. If I knew that the process was this smooth I would've became a member long ago.

It is August 2019 and I had no idea WAEPA doesn't have anyone you can speak live with. 2019!!!! Whatever was listed below about the changes they made years ago is a huge lie. Yes, they have a number. But that number only tells you their office is closed. You can only speak to someone via their generic waepa email. AGAIN, I'm sure below I will receive a thank you for being a customer for x-amount of years and they've made changes. email or call etc... That's BS. They've made no changes. I am curious to know if folks are having trouble receiving payouts after their loved ones passed away. I have no clue what to do. I dropped FLEGI years ago to come over. But no one to actually communicate; in 2019. COME ON...

Well, I've had a plan through my father for many, many years. Turned 18 and it became my own plan. I'm now married, so I decided to add on my husband and the person I spoke with said it would be best for him to have his own plan. Cool! Fine! .. But it's taken MONTHS to get each step done. I have a thousand questions and there has been zero communication. I now see from the other reviews and comments that this is not uncommon. I'm sticking with it because it's a good price and I have that "in" so I don't want to loose a spot. But goodness! It can't be that hard to send a simple email back or maybe a letter in the mail now and then! I have no idea how much or when my next bill is, but the on line amount is my old plan... It's all very disorganized, but I hope that once I finally get it sorted, I'll just pay the amount each year and our accounts can just sit there...
I noticed there were actual customer service responses on this website, so I was hoping to find someone to help me because the two representatives I've been working with don't respond.

I love WAEPA. I was glad I didn't stick with FEGLI for life insurance as a federal employee - it was much more expensive for less benefits, in my experience.

WAEPA has been terrific. I've gotten a dividend rebate every year, so their low price is even lower than it seems when I pay each year. Great customer service and low overhead which is why they offer such competitive rates.

Terrible customer service. I am so sorry I got sucked into this insurance. The rate goes up DRASTICALLY and benefits decrease. It appears it's a rinky dink type of operation. GO ELSEWHERE or stay with FEGLI as in the long run it's cheaper.