Waggel Reviews 

Very prompt and very fair. Good communication throughout. AI assistant was especially helpful.

First class claims experience with good communication and hassle free. Dave H

Waggel have been excellent throughout the claim procedure. They kept me informed at all times. Though there was a delay ( no fault of theirs due to an exceptionally high number of claims ) i am very happy with them. I would without doubt reccommend Waggel.

Was all very well ecplained and quick and easy to set up

0 Stars wasn’t an option.

Absolutely dire customer service and, without question, the worst pet insurance experience I’ve had in 30 years.

It took five weeks for them to process my claim, despite me providing all the information requested. After all that waiting, they then alleged that my dog had a previous diagnosis — something I, as thr owner since it was 8 weeks old, was completely unaware of — and used this to reject my claim in its entirety.

I have paid good, honest money for this policy, and I’m absolutely disgusted with how I’ve been treated. I’m left feeling that either the policy was sold to me without properly establishing what they would and wouldn’t cover, or that this supposed “previous issue” has been produced as a convenient reason to avoid paying the claim. Either way, I find the whole experience appalling.

I’ve owned numerous pets over the years and held policies with several other insurers, and I have never experienced anything like this.

Five weeks of waiting, only to have the entire claim dismissed on the basis of something I knew absolutely nothing about. Absolutely fuming.

The worst pet insurance provider I’ve dealt with in three decades. Steer well clear.

Good prices and quick service - changed from existing insurer when the hiked up the costs. For same policy paying half the price with waggle and they have online triage to help before you have to take your pet to the vet

I think 4 stars is fair from my experience. I've been with Waggel for years, for both my dogs. I do find it generally quite low hassle, when you log in online you have your own dashboard so you know what's going on, and it's easy to submit a claim. I have always found all staff that I've come in contact with to be very friendly and helpful; they're great. My insurance (especially for my older dog) is quite a high cost and some years the increase in monthly cost has gone up quite a bit, however I expect that would be the same with other insurers. Recently I have found that reimbursments for claims have taken some time (several weeks); it used to be much quicker in the past. But overall I think i'm still happy. They've been pretty decent for all the years i've been with them.

Good and kind communication and prompt payment after verifying details with the vet.

Very easy caring and reasonable priced support! Signed in easily and ready to take care of my lovely Saluki :)

Every item was explained very throughly,and each point was clearly shown.

Waggels FAQ state that claims are usually settled in 7 days or 14 failing that. Mine has been over 14 days and when I complained I was told it’s 14 days from when they receive all the required inf from the vet NOT from the date of submission. They also refuse to tell me when that was to even allow me to track how much longer I need to wait.
They say thy are currently dealing with an unprecedented volume of claims but this has been the case constantly since I joined them 18 months ago so you’d think that would have given them time to put some extra measures in place.
They also told me that even though my dog’s castration surgery was to diagnose and treat suspected testicular cancer, that they wouldn’t pay for it as neutering is an elective procedure. I hope this was just oversimplification of their policy by a customer service agent or I’ll have to take them to the ombudsman which will be tiresome.
Not impressed.
They also doubled my premium after year 1, so it’s not like it’s a cheap policy either

Placing a claim is very straightforward and hassle-free. Customer service is very efficient and helpful.

Bad form.
I tried to cancel our policy following the death of our pet. However, because my partner was the policyholder, I was told that I could not cancel it on his behalf.
What made this situation particularly frustrating was that my partner had suffered a stroke, leaving him with significant memory loss and unable to speak. Despite me being his wife and the circumstances being clearly explained, I was still unable to cancel the policy and was told that a Power of Attorney document was required.
I found this response extremely frustrating and insensitive, particularly given the circumstances.

Quick response to my query. Can't fault the customer service on this occasion.

My subscription was taken out of my bank before the date it was ment to

Claim was done online. Easy form to fill in. Had to claim for both my dogs. Different problems. Received my money back within three weeks

Iv already said daisy was totally fantastic in detail, in your last feed back email don't have the time to go through everything again she was xcalant in every way possible.

Recently I had to claim on my policy as my dog was very poorly. I had to visit an out of hours vet and then my own. I called to query what I needed to do as they both needed to be paid, the lady explained very clearly what I needed to do on the site. I found the claim process very easy and the option to pay the vet directly was a good option. I have been with Waggle for 4 years.

Took over 2 weeks to process, l would have liked communication on how my claim was progressing. I did text their support to find this out. But, they have agreed to pay my bills for my pet, so thank you

I spent some time comparing different insurance policies for my dog, following a horrendous renewal quote from my previous insurer. I found Waggel and their quote was super competitive, along with the excess I would have to pay in any claim. This compared very favourable and gave me lifetime cover for my dog at a vastly reduced monthly premium. Very happy with the ease of taking out the insurance and the free use of the Biscuit App is a great bonus.