Wow! Libbie is a superstar! Not often you can say dealing with insurance claims is straightfoward, informative and actually a pleasure. However, Libbie at Waggel has been incredibly patient, knowledge... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My dog requires a scale and polish. Received an estimate from the Vets and submitted a pre-authorisation claim online. Easy to complete. Provided a brief history of previous dental check-ups. The fol... See more
I have made my first claim for my 15 year old cat after having had to take her to an out of hour emergency vet, because she suffered from sudden blindness . It took a lot longer than expected for tha... See more
We had to make a claim for our dog Olly they walked us through everything nothing too much trouble lovely people to talk to as you would expect will renew next year thank you all so much
Company details
About Waggel
Written by the company
Less stress, more love.
At Waggel, we’re just as obsessed with pets as you are - and we understand better than anyone why you want the best for them. That’s why we created a pet insurance policy that’s simple, clear and packed with everything your pet might need (and then some). No sneaky surprises, no confusing jargon - just one Lifetime policy that’s got your back from puppyhood to your pet’s golden years.
Our Lifetime pet insurance covers the big stuff like dental care, cancer and diabetes. But it’s not just about the policies. It’s about you and your pet feeling safe and supported every step of the way.
With over 15 years of insurance experience under our belts, we’re here to make sure you’re always in good hands with a personally assigned UK-based vet nurse to help manage your claims. This means you’ll never be left on hold for hours and can wave goodbye to mountains of paperwork.
Why Waggel?
We’re here to take the hassle out of pet insurance. No endless options, just one simple Lifetime policy that you can customise to fit your budget and needs. Here’s what sets us apart:
- One policy, endless love. Our Lifetime policy covers a range of conditions and costs, from dental care to cancer.
- No surprises, just clarity. Transparent pricing, easy-to-understand policy wording and a smooth claims process.
- Your pet’s personal cheerleaders. You’ll have a dedicated claims handler with you every step of the way - because we know how important it is to feel supported when you need it most.
- Giving back. We partner with charities to support dogs and cats in need because there’s nothing better than spreading the love.
Contact info
1st Floor, 5 St Helen's Pl, London, EC3A 6AB, London, United Kingdom
- www.waggel.co.uk
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to understand
Very easy to understand, you have made it very easy to understand. Thank you
August 3, 2026
Very straight forward and quick
July 27, 2026
Quick and easy to join and helpful…
Quick and easy to join and helpful customer service agent in processing set up of new policy.
July 27, 2026
Half the price i was paying
Half the price i was paying , and no 20 %
per cent even though dog is 11 one excess easy !!!! Love Waggle
August 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was with waggle for a year not once…
I was with waggle for a year not once if I had to use the company for my dog when I started the policy was £89 which I didn’t think was too bad due to my dog being a French bulldog who has no breathing problems and he is 10 years of age he’s never had any issues. I didn’t want the author of anyone because I always look around. They auto renewed it from £89-£130 which was taken out of my account even though I did not want the renewal not only if they took the money and now cancelled the policy. They also refused to pay about the £130 that they should never have took in the first place I would avoid.
August 4, 2026
Unprompted review
Reply from Waggel
Dear Symone,
Thank you for taking the time to share your feedback. We're sorry to hear that you've had a frustrating experience, particularly regarding your renewal and billing.
We understand how disappointing it can be when a renewal and payment aren't what you were expecting. As we can't discuss the details of your policy in a public review, we'd really like the opportunity to look into this for you and explain what happened.
Our team can review your concerns, including the renewal and payment, and do everything they can to help. You can get in touch via your online account and reach us via live chat.
The Waggel Team
The claim was settled quickly
August 3, 2026
Nancy rescue cat insurance
I just found d it so easy to follow the instructions to obtain insurance for my wee rescue cat. I'm 76yrs old and not to good doing things on line but that was so easy and I'm quite proud of myself that I didn't need any help.
August 4, 2026
Unprompted review
Extremely Upsetting
After trying unsuccessfully to unsubscribe to Waggel emails several times, I wrote a bad review in an attempt to get them to unsubscribe me. All I got was a public, through Trustpilot, apology (I no longer have my beloved dogs) and today, I have again received an email!!!!!!!!! AGAIN when trying to unsubscribe, I get the all to familiar "something went wrong message" Please stop torturing me!
August 4, 2026
Unprompted review
Reply from Waggel
Dear Kay,
We are truly sorry to hear about the persistent difficulties you've experienced with our email communications and the distress this has caused, especially given your recent loss. We understand how frustrating it must be to repeatedly encounter issues when trying to manage your preferences. We are actively investigating the technical problem preventing you from unsubscribing and are taking immediate steps to ensure your email address is removed from all our mailing lists.
We appreciate you bringing this issue to our attention.
The Waggel Team
Waggle don't honour loyalty.
My dog passed away due to sudden onset of bloat and Waggle refused my claim. They said because my dog was over 8 years old (she was 10) and died of what they classed as an illness they would not pay out. I paid into this insurance company for years and this is how they treated me, loyalty means nothing to them. I was heartbroken at losing my dog and Waggle only added to my stress at this difficult time. I disputed their decision but that made no difference, they stuck to it.
July 24, 2026
Unprompted review
Reply from Waggel
Dear Jenny,
Thank you for sharing your experience. We are truly sorry to hear about the loss of your beloved dog and understand how incredibly difficult this time must be for you. We regret that our decision regarding your claim added to your stress.
We understand your disappointment with the outcome of your claim. Our policies outline specific conditions for claims related to age and illness, and we are sorry that these terms meant we were unable to approve your claim in this instance. We understand this was not the outcome you had hoped for, especially after being a loyal customer. Your feedback is important to us, and we will ensure it is shared with the relevant teams as we continuously review our policies.
We offer our deepest condolences once again during this very sad time.
If you remain dissatisfied, please get in touch with complaints@waggel.co.uk so the team can investigate your concerns.
The Waggel Team
The quote was easy to fill out
The quote was easy to fill out, was a reasonable price for my dog insurance, information on the insurance you chose was easy to understand.
August 2, 2026
ANNIE FROM YENDYL
Was easy to do and handy being able to do a symptom check before going yo see the vet.
July 26, 2026
My new policy…
It was a straight forward website and I decided to use Waggle for my dog
August 1, 2026
Reply from Waggel
Hi Janice,
Thank you for choosing Waggel for your dog - we're so happy to hear you found our website was straightforward.
Thank you for your great review!
Lydia
Dog insurance
Waggle are great they accepted me straight away I give them my details about me and my dog ,and I was excepted no hassle!
August 1, 2026
Reply from Waggel
Hi Marion,
We're so pleased to hear that joining us was a smooth and hassle-free experience for you and your dog.
We're really grateful for your review, it means a lot to us.
Thank you again,
Lydia
So easy to put a claim in
So easy to put a claim in. I paid vets upfront and then Waggel paid me.
July 31, 2026
Reply from Waggel
Hi there,
Thank you for your great review!
We are so pleased to hear that you found the claims process easy!
Thank you again,
Lydia
I like how easy to use and clear the…
I like how easy to use and clear the process was.
As my dog has a terminal illness, which I know isn't covered, it would be helpful if you had an accident cover only policy. But otherwise I'm very happy.
August 2, 2026
Unprompted review
Very easy and particularly grateful for…
Very easy and particularly grateful for the 2 free months has helped enormously. Thankyou .
July 31, 2026
Happy customer
Great price to insure my 2 fur babies.
And this company have been very helpful fr9m the start.
Happy customer
July 24, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.