Waggel Reviews 

Efficient, caring response to my claim. Speedy service and prompt payment.

Amazing insurance carers about your animal highly recommend this company and always there help

We had to put a large claim in for our dog recently and our vets policy is that we have to pay for treatment up front. I was worried that Waggle would refuse the claim and this caused me a great deal of anxiety. However I was very happy when I received an email to say the claim had been fully approved. This happened within 2 weeks and all correspondence was between the vet and Waggle and I did not receive any phone calls from Waggle questioning my decisions, however I do advise that you obtain all the medical notes and invoices from your vet in case you need to provide any information. I was pleased that such a large claim was dealt with quickly and professionally.

When taking out the insurance I do like the option that the insurance policy can be reduced in cost if you sign up for a online triage vet service. I used this triage service when our dog became unwell and I found it incredibly useful because she confirmed that we needed to take our dog to the vet immediately.

They turned the claim down, but did so very clearly so we could understand exactly why they did so (it was because the condition had been mentioned by our vet before we took the policy out). They gave us all the information they had received from our vet, all of which was accurate but much of which we hadn’t been told, to explain why they weren’t willing to to pre-approve the claim.

I have made my first claim for my 15 year old cat after having had to take her to an out of hour emergency vet, because she suffered from sudden blindness . It took a lot longer than expected for that initial claim to be processed and approved . I have however no complains with the processing of subsequent claims for the follow up treatment my cat now requires

Excellent experience right from the start.
Website was very easy to navigate and understand. Competitive pricing.
I would highly recommend.

The platform is relatively user friendly, while one frustration is the need each time to answer a series of questions for which you should simply store the answers.

In also find it mind boggling that following each claim, I need to also answer whether my dog died. I’ve just claimed for meds, and so how would that work.

So the approach and intention toward easy claim and rapid settlement is positive, while the execution remains clunky.

Waggle were waiting for information from emergency vet I had to use, and did not chase them up. It was left for me to do, when I asked for an update on my claim.i sent all of the requested information to them then they decided that the wanted my dog medical history from birth. It is just one obstacle after another.

Claim went through with no issues and all handled really well. My first time ever using the insurance with my first pet. Highly recommend

We are currently paying £33.78 per month for our 7‑year‑old British Shorthair Blue cat, with £4,000 cover and £0 excess. After 12 months with zero claims, the premium has jumped to £49.27 per month.

The only explanation given is that our cat has turned eight years old — a 45% increase with no supporting figures or justification. It feels as though the company’s internal policy is simply to push older pets out through excessive pricing.

So much for rewarding customer loyalty. Goodbye, Waggel — don’t let the door hit you on the way out.

Easy, good value for money and good coverage

My dog requires a scale and polish. Received an estimate from the Vets and submitted a pre-authorisation claim online. Easy to complete. Provided a brief history of previous dental check-ups. The following day received authorisation to go ahead with the treatment.
Treatment still to happen, so have yet still to claim reimbursement, but the first part of the process was straightforward enough.

We had to make a claim for our dog Olly they walked us through everything nothing too much trouble lovely people to talk to as you would expect will renew next year thank you all so much

I can only comment on the booking experience which was trouble-free and easy to navigate.
The most important part of insurance comes when you claim, and i have no experience of this aspect.

Really good customer service and prompt dealing with claims. Having to take my pet to the Vet is stressful and a worrying time. Know that her care is covered means I can concentrate on what's important.

Great service friendly staff and a good price thank you very much

I'm pleased that Waggel ultimately upheld my complaint and overturned the original decision after contacting my veterinary practice directly. However, this only happened after I had to go through the formal complaints process. The initial claim decision was based solely on incomplete veterinary notes, despite routine examinations having been carried out. I appreciate that the complaints team investigated thoroughly and reached the right outcome, but I feel this could have been resolved much earlier without the need for a formal complaint.

I put in a claim for my dog and they refused payout 3 weeks after waiting. They used any excuse not to pay out. The service is shocking. Would definitely not recommend.

Making a claim is an extremely easy process from start to finish & payout is always swift