Steer clear.
Steer clear. The absolute worst mismanaged experience I’ve ever lived through.
What I learned AFTER the fact is that almost all pool companies utilize the same subcontractors so it’s important to have a good project manager, and a company who stands behind their work AND their subcontractor’s work. Throughout the 5 month project, there were 4 project managers, and 2-3 additional names I was given to call. None of them stayed, calls and emails went unanswered, and I learned that all PMs and service staff assigned to customers quit. Not one PM could actual project manage the work the commitments and design made during sales process, I ended up working with subcontractors and paying for their work on my own learning that payments I had made to Wahoo for services the subcontractors completed, were never received by the contractors resulting in little desire to show up and complete jobs. The final straw was when the pool filter and It’s pump werent connected for 4 weeks after the pool fill, the pool turned green with severe calcium build up on the finish, it resulted in my need to hire a service to rectify then contact the pool finish manufacturer to have the pool drained, acid washed and refilled at my expense. Was told by Wahoo the calcium build up was normal, to “check my contract”. Excuse after excuse, but only when you could get someone to answer a call or reply to an email.
Fantastic about collecting payments and a nice showroom to impress during the sales process which accounts for the one star given in the rating.