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Rated 5 out of 5 stars

I called for an ambulance after I had fallen and hit my head on the floor. They arrived Pentre Castell, after being diverted from another call,within 15 minutes. They are base in Port. I was treated... See more

Rated 1 out of 5 stars

I gave up trying to set up the NHS Wales App...let alone 'login' to it...bonus though is that my personal data and biometrics won't be sold off by Palantir to anyone. As for NHS Wales itself.....my... See more

Rated 1 out of 5 stars

My Wife received a Radiology Appointment letter 20 minutes before Her appointment scheduled at 12 noon on 10 August 2026. So Her appointment didn't have to be rescheduled We rushed from Cyncoed & par... See more

Rated 1 out of 5 stars

husband treated over phone with very wrong diagnosis by gp. he ended up in and out of hospital over few weeks. consulted requested mri three times, only when singleton hospital requested mri he rec... See more

1.8

Poor

TrustScore 2 out of 5

82 reviews

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1.8

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(82)

22 reviews in the last 12 months

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Rated 2 out of 5 stars

NHS 💔

Went to our local A & E dept recently. On my way to the entrance, I saw a young lady doubled up in pain and crying sat on the floor outside. The nurses told her she would be seen soon. People were queuing out of the door, in order to be booked in. As I entered in through the double doors, I can only describe the scene as organized chaos. Like something out of the TV series M.A.S.H. Opened mouthed I almost backed out through the doors.

Managed to find a seat but the size of the A & E dept has shrunk by a good 40%, since I last saw it in 2016. There is not enough room for the "walking wounded" to sit down, let alone a carer pushing somebody in a hospital chair. Mothers with pushchairs/ prams can forget it. They had to stand by the entrance or carry in a sick baby/ child.

I saw all of humanity there, in the ten hours that I sat in my seat. The frail and old, a lot of vomiting into carboard bowls, distressed people in a lot of pain. I have never seen such a high volume of sick and needy people, all in one visit to A & E. The only people that were being seen to reasonably quickly, were the infants and the mentally ill.

A criminal who came in handcuffed to prison staff was put to sit away from the general public and I did see one of the prison guards ask a nurse how much longer to wait, as he pointed to his watch. We were then all treated to a foreign lady who was shouting at staff about ambulance waiting times, having to wear a mask and why her child wasn`t being seen to immediately. I must admit, having already been patiently waiting for 8 hours by then. I was ready to tell her to f &%k off back to your own country, if our NHS is not to your liking.

I was told a general anesthetic was needed, so I signed the consent form. Both of these doctors told me that this hospital was hampered by politics and lack of beds. This interfered with their abilities to do their jobs properly. I was told to come back the following day, as a bed would be available.

I went back and was spoken to as if I were 4 years old or had a low IQ. The Consultant was rude, patronizing and told me there is no bed for you, as you are a low priority for us! I was given a local anesthetic and only half a job done. He had over ruled his Registrars. Their faces said it all. They were battle weary and had failed to deliver the care, that I was entitled too. The staff are on their knees there. Exhausted and trying to do their best, in a broken system. If I wasn`t in so much pain, I would have asked more questions of these two brave doctors, who were speaking out.

Aneurin `nye` Bevan a Labour minister, created the NHS in 1948 having witnessed poverty and disease through out his childhood. My God he would weep if he could see the state of his beloved NHS today. Successive governments have been negligent in looking after Bevan`s NHS. Lives are being lost because of a failing and now broken NHS.

The National Health Service... 5th July 1948 - 2022.

July 6, 2022
Unprompted review
Rated 1 out of 5 stars

Wait times are awful.

Wait times are awful.

Doctors do not empathise.

Try their best to avoid seeing patients.

No empathy whatsoever.

Booking appointment with a GP is a challenge.

There should be an option to record feedback by patients after they see a GP.

Some doctors act as if they are doing a favour by seeing patients. I guess it's understandable as whether they show empathy or not, they still get paid and patients cannot really record their feedback.

June 3, 2022
Unprompted review
Rated 1 out of 5 stars

Not enough staff & underfunded

Not enough staff & underfunded. I will have to wait for a bed after a stroke... Could be 48 hours for all we know!
Where did our National Insurance contributions go?
Shambolic & inept service!

March 12, 2022
Unprompted review
Rated 1 out of 5 stars

A national health service is a good…

A national health service is a good thing. A national health service that's underfunded, short staffed & the number of beds being reduced(making the pandemic inevitable) is an inept service.
More people paying more National Insurance contributions than Ever & the service is as worse as it has ever been!

December 29, 2021
Unprompted review
Rated 1 out of 5 stars

NHS Wales poorly designed website

I tried to get sense from the covid passport part of the website. I have spent 2 hours yesterday and another 2 hours today. Even the telephone number provided does not work. The verification code only lasts for 5 minutes but often takes more than 5 minutes to arrive! When prompted to take a photograph (or a facial recognition video) it is impossible to get back to the site. Why they need facial recognition when you have to enter valid login details anyway defies all logic. The site is not user friendly at all. I am computer literate but how people
who are not so can navigate the site is beyond comprehension. This is possibly one of the worst websites ever. It is over complicated.

November 13, 2021
Unprompted review
Rated 1 out of 5 stars

waste of space

waste of space. I asked them to put me through to the hospital in merthyr. they put me through to Llantrisant. they put me back through to the switch board and they hung up on me. redialed the switch board and n now the ignorant sods won't answer. been letting the phone ring about 10 minutes now as I type..... useless

November 1, 2021
Unprompted review
Rated 1 out of 5 stars

NAZISM

NHS HAS NOW TURNED INTO A COMMIE DICTATORSHIP NAZI COMPLIANCE COMPANY , WERE THEY REFUSE YOU TREATMENT OR A CARDIOLOGIST APPOINTMENT UNTILL YOU GIVE UP YOUR FREEDOM AND LET THEM TEST YOU WITH A PCR TEST , THIS IS DISGRACEFUL AND MEDICAL NEGLIGENCE AT THE MOST HIGHEST LEVEL , COMPLIANCE OR DIE , I WILL NOT BE LETTING THESE NAZI DICTATERS GET AWAY WITH THIS ATTEMPTED MURDER OF MY WIFE

June 10, 2021
Unprompted review
Rated 1 out of 5 stars

NHS fails

Can't see a G.P., receptionists advising on blood test results!, Can't get a vital and 5 months overdue B12 shot,( can get a tattoo though!!).
Can't get an appointment with Cavoc unit, now 6 months overdue! And can't get anyone to answer the telephone!!.

August 26, 2020
Unprompted review

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