Workr Umbrella Limited Reviews 325

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I asked them that i am not interested in using their services anymore and hence send what i need to take control of my company. Its been 2 months since they are dragging it and still holding my detail... See more

Rated 5 out of 5 stars

I have worked with a number of umbrella companies, three to be precise...Happy to list them...but out of all of those, I would say Workr are amazing. They have amazing customer service skills, very h... See more

Company replied

Rated 5 out of 5 stars

Very efficient - was contacted 1st thing by phone - in response to my email over the weekend. I had many questions as this was first experience working for agency. Was put through to speak to the pers... See more

Company replied

Rated 5 out of 5 stars

I was specifically impressed with their service for mortgage letter Special thanks to Gareth and Charlie. You both made the process simple and efficient. For Locums who are looking to get Mortgag... See more

Company replied

Company details

  1. Accounting Firm
  2. Payroll Service

Written by the company

The Workr Group provides a comprehensive range of Accountnig and Payroll services for flexible workers, in the UK and over 85 countries worldwide. With over 80 skilled staff based out of offices in London, Manchester and Leeds, we have enhanced the lives of over 20,000 contractors through our specialist companies Workr Umbrella, Workr Construction, Workr Accounting, Workr International and Freelance Workr. As a fully accredited FCSA member and reigning Best Large Umbrella Company 2019 winners, we pride ourselves on offering an ethical and compliant service, adding value to our clients and work in partnership with 75% of the UK’s Top 20 recruitment agencies


Contact info

4.1

Great

TrustScore 4 out of 5

325 reviews

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Rated 5 out of 5 stars

First time I'd used Walker Smith &…

First time I'd used Walker Smith & everything was perfect.
Over the last 20 yrs, I've used several umbrella providers & it's rare you get a really decent one.
Walker Smith really are the exception to that though.
Professional, attentive, always available & very reasonable on fees.
Would definitely recommend.

July 2, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi David

Thanks for the great feedback. This is lovely to hear and we are so glad that everything has worked well for you.

If you ever need anything please don't hesitate to get in touch with us.

Wishing you all the best,

Jodhi and the Customer Care Team

Rated 5 out of 5 stars

Deal with queries very professionally…

Deal with queries very professionally and quickly. Always pleasant.

July 1, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Yvette, Thanks for the amazing feedback. We love being able to offer you a 5 star service and this should be the minimum you can expect from us. Whenever you need us we will be there! All the best, Customer Care :-)

Rated 5 out of 5 stars

Good service

Good service. Payments are always on time and people I’ve spoken to on the phone are very helpful. 👍

July 1, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Paul,

Thanks for taking out the time to leave us a review. We really appreciate this and are very glad that you have enjoyed your Walker Smith experience so far. All the best, Gareth @ WSC Customer Care

Rated 4 out of 5 stars

Walker Smith seem to be very…

Walker Smith seem to be very efficient, so far so good! Keep up the good work!

June 27, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Queenie, Thanks for taking the time out to leave your review. We really value your feedback and want to continue to deliver for you in the future, Thanks, Customer Care

Rated 5 out of 5 stars

Feedback

I am really happy with their services always ready to help.

June 24, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Sidra,
Thanks for the great feedback. It is great to hear you are having a positive experience and long may this continue.
Regards, Customer Care

Rated 5 out of 5 stars

Feedback

I was specifically impressed with their service for mortgage letter
Special thanks to Gareth and Charlie. You both made the process simple and efficient.
For Locums who are looking to get Mortgages in the near future l will recommend from experience
Walker Smith .
Thank you once again
Thembie Moyo- Social Worker

June 23, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Thembie, Thanks for the lovely feedback. Everyone here at Walker Smith have been thrilled that we have been able to help find a solution for you and hope that you have really enjoyed your time with us. We wanted to wish you all the best for the future and if you ever need us again you know where we are. All the best, Gareth @ WSC Customer Care

Rated 5 out of 5 stars

Seems like a very decent company in an…

Seems like a very decent company in an industry where honesty is not in abundance

June 11, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Chidi, Thanks for taking the time out to leave us a review. This is always great to hear and I am glad things have been helpful easy for you. All the best for the future. Regards Gareth @ WS Customer Care

Rated 5 out of 5 stars

Very helpful and explained the process…

Very helpful and explained the process from start to finish. All very simple to register and the health care benefits sounds great which is really reassuring. Sean was a delight to deal with, helpful and professional. I am new to Walker Smith but first impressions are excellent.

June 7, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Gill,

Thanks for the amazing feedback. We really appreciate this and we are so glad we have been able to give you peace of mind and it is also very satisfying to know we are delivering to your expectations. Long may this continue. All the best, Charlie :-)

Rated 5 out of 5 stars

Unbelievable !

Very friendly and informative customer representatives that clearly outline what Walker Smith stand for and deliver. The list of benefits that you are eligible for is amazing, especially when you have instant access to them once you register.
This is my first time signing up to an umbrella scheme payroll system and in all honesty, it was the best decision to make.

June 7, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Kayann, Thanks for the amazing feedback. We love being able to offer you a 5 star service and this should be the minimum you can expect from us. Whenever you need us we will be there! All the best, Customer Care :-)

Rated 5 out of 5 stars

Polite and efficient

June 4, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Mr Chedzey, Thanks for the feedback. It is great to hear and long may it continue. All the best, Customer Care

Rated 4 out of 5 stars

Very helpfull and no problem to hard I…

Very helpfull and no problem to hard I was dealt with very well and hope I have a continued good relationship

June 2, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Sue, thanks for taking the time out to leave us your feedback. Its pleasing to see we have been able to help and would be eager to make your experience a 5 star one so if we can do anything differently or you need anything be sure to get in touch with us. All the best, Customer Care.

Rated 5 out of 5 stars

Walker Smith = excellent service

Walker Smith have been excellent from the start. Each person I have dealt with has been polite, efficient and this has been consistent. I have been provided with regular updates when there was a problem from the bank's end in processing payments and this was resolved quickly.

My involvement came to an end once my contract finished but as soon as I returned to work I did not hesitate to return to Walker Smith. I will continue to use them for all future roles and would not hesitate to recommend them to others.

June 2, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Sheila Great to see this amazing feedback. Thanks so much for going out of your way to leave this for us. Always a pleasure to help you and we will continue to deliver for you whenever possible. Regards, Claire @ WSC

Rated 5 out of 5 stars

They just go beyond

Walker-Smith is a brilliant umbrella company and I would definitely use them again. The customer service is on point, any issues with pay is quickly dealt with in a prompt manner. Let me be clear that my issues with pay wasn’t anything to do with Walker-Smith it was with my agency. The healthcare and holiday entitlement is second to none and it makes up for being a temp. During my eight months with them I referred a friend and I would again.

May 31, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Sky, Thanks for the amazing feedback. Always great to hear that we have been able to help you and get it right whilst adding additional value. All the best, Customer care @ Walker Smith

Rated 5 out of 5 stars

Walker-Smith Contracting is a very…

Walker-Smith Contracting is a very professional umbrella company, the staff are very knowledgeable and provide a good customer service. The web chat on their website is 5-Star because it is so efficient and they respond back to you within seconds of your question. I highly recommend Walker- Smith Contracting. Keep up the good work.

May 29, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Chris,

Thanks for the great feedback. This is lovely to hear and we are so glad that everything has worked well for you.

If you ever need anything please don't hesitate to get in touch with us.

Wishing you all the best,

Gareth and the Customer Care Team

Rated 5 out of 5 stars

I was very impressed by this company…

I was very impressed by this company who show the way in how to deal with people in a positive and professional way. I have had experience of many agencies in the past so I can positively recommend them as they are so genuinely helpful and nice. I would use them again in the future without hesitation.

May 29, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Jacqueline, Thanks for the amazing feedback. We are very proud to hear that you would recommend us and look forward to working with you again in the future. Wishing you all the best. Customer Care.

Rated 5 out of 5 stars

I was very pleased with the efficient…

I was very pleased with the efficient service I received from Walker Smith. All the stuff are very helpful, professional and very polite.
Very prompt with the responses and very accurate.
I am very happy with Walker Smith. Highly recommended
Magda

May 29, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Magda, Thanks for the amazing review. The team here on customer Care are absolutely delighted that we have been able to deliver for and that the service has been to your satisfaction. Wishing you all the best. Customer Care

Rated 5 out of 5 stars

always very helpful and polite would…

always very helpful and polite would recommend highley

May 28, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Matthew, Thanks for the great feedback. This is always great to hear and we are very happy to hear that you have enjoyed the services provided so far. All the best, Customer care

Rated 5 out of 5 stars

Professional and Efficient service

I joined Walker Smith over a month ago and have never had any problems. They are very quick to respond to queries. I feel they offer an efficient and professional service. They keep you updated about payments that will be received on Friday. On top of this the perks of health cash benefits is an added bonus, which not all companies offer. I would recommend the company to all who are seeking to join.

May 25, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Syeda, Thanks for the awesome feedback. We're so glad you have had a great experience and have been able to take advantage of the additional extras. Life is just so much more rewarding when you receive more than just a payslip. Wishing you all the best, Gareth @ WSC Customer Care

Rated 5 out of 5 stars

How things should be done

At Walker Smith, I found all the staff very professional. They have a genuine desire to help. All staff are patient while explaining matters. In particular, very recently, Jodhi explained and implemented a stress free CIS change over. Georgia was also initially involved and the pair of them resolved a number of issues. Since first joining Walker Smith I have been continually dealt with by Charlie. She has been of assistance with CIS, pensions, health packages and pay roll. Her help has been invaluable. She returns calls/answers emails when she says she will. If there is anything she cannot deal with personally she passes me to a staff member who can. In this modern (sometimes slap dash) world, it is refreshing to find company staff who can be trusted to do what they say they will do. Thank you

May 23, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hey Don, Thanks for taking the time to leave us such super feedback. We are all absolutely over the moon to hear that we have made this journey a good one for you. We are always here to help and if you need anything you only need to ask. The three of us are always happy to be your own personal payroll angels :-). Have a great week, all the best, Georgia and the girls at Walker Smith x

Rated 5 out of 5 stars

Good service

Jodhi Lingenfelter (Customer Care Advisor) was very friendly and helpful. I would recommend Walker Smith to everyone, it’s a reliable service.

May 23, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Tarnjit, Thanks for the amazing feedback. This is really nice to hear and I am thrilled that I have been able to help. If you need anything at all be sure to get in touch. Regards, Jodhi :-)

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