I asked them that i am not interested in using their services anymore and hence send what i need to take control of my company. Its been 2 months since they are dragging it and still holding my detail... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have worked with a number of umbrella companies, three to be precise...Happy to list them...but out of all of those, I would say Workr are amazing. They have amazing customer service skills, very h... See more
Company replied
Very efficient - was contacted 1st thing by phone - in response to my email over the weekend. I had many questions as this was first experience working for agency. Was put through to speak to the pers... See more
Company replied
I was specifically impressed with their service for mortgage letter Special thanks to Gareth and Charlie. You both made the process simple and efficient. For Locums who are looking to get Mortgag... See more
Company replied
Company details
Written by the company
The Workr Group provides a comprehensive range of Accountnig and Payroll services for flexible workers, in the UK and over 85 countries worldwide. With over 80 skilled staff based out of offices in London, Manchester and Leeds, we have enhanced the lives of over 20,000 contractors through our specialist companies Workr Umbrella, Workr Construction, Workr Accounting, Workr International and Freelance Workr. As a fully accredited FCSA member and reigning Best Large Umbrella Company 2019 winners, we pride ourselves on offering an ethical and compliant service, adding value to our clients and work in partnership with 75% of the UK’s Top 20 recruitment agencies
Contact info
Floor 4, 26 Cross Street, Manchester, M2 7AQ, Manchester, United Kingdom
- 0208 10 60 000
- customercare@workrgroup.com
- www.walkersmithglobal.com
4.1
Great
325 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Workr Umbrella Limited
Hi, thanks for the great review. We really appreciate this and just want to say thanks. If you need anything be sure to get in touch. Yours, Workr Customer Care
Top marks from me!
I would definitely recommend Workr Umbrella Limited. Polite and knowledgeable staff on the phone always able to help with queries. Always paid me on time. Easy to use portal to view my payslips etc., and they provide a health benefit! Top marks from me!
September 6, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Jane, thanks for taking the time to leave us a lovely review. We really appreciate it and are glad to hear you have had a great experience so far. Wishing you all the best, Gareth @ Workr CC
This company keep messing with my…
This company keep messing with my husbands wages. They cease every month and set up as a new employee causing my husband to pay emergency tax. He gets paid for 3 weeks work at a time but never gets paid the same figure per week. It's an uphill fight every month just to get his wages, which are never right. AVOID WERE POSSIBLE
August 29, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Mjmb, thanks for sharing your feedback. I am very sorry to hear that you feel this way as this wouldn't be our honest intent. I can't locate you based on your username in our systems unfortunately but I would really like to discuss this with you. Would it be possible to give me a call on 0208 10 60 000 or alternatively drop me an email with your details to garethm@workrgroup.com so we can look into this and have a discussion. Thanks, Gareth Murphy, Head of Customer Experience, Workr Group
This company is the worst company that…
This company is the worst company that have ever been with it’s Customerservice it’s ridiculous.
They wright so many different figures down to fool you they try to make simple things complicated and I truly believe they rob you
August 29, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Naj, thanks for sharing your feedback. I am very sorry to hear that you feel this way as this wouldn't be our honest intent. I can't locate you based on your username in our systems unfortunately but I would really like to discuss this with you. Would it be possible to give me a call on 0208 10 60 000 or alternatively drop me an email with your details to garethm@workrgroup.com so we can look into this and have a discussion. Thanks, Gareth Murphy, Head of Customer Experience, Workr Group
Absolutely bully company
Absolutely bully company. If you really need to work whit an umbrella company, don't make the mistake to chose this one.
They call you from different numbers, you don't know anymore how is how they keep scaring you that is you don't do this or that you will not be paid and they keep you in permanent fear.
THIS UMBRELLA COMPANY FORGOT HOW ARE PAYING THEM BECAUSE THEY MAKE THE PAYSLIP FOR YOU, AND YOU ARE PAYING THEM.
YOU, THE EMPLOYEE, ARE THEIR CUSTOMER.
THEY NEED TO REMEMBER THAT OR MAYBE TO FIND OUT .I DONT THINK THEY UNDERSTAND THAT.
August 25, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi V, thanks for sharing your feedback. I am very sorry to hear that you feel this way as this wouldn't be our honest intent. I can't locate you based on your username in our systems unfortunately but I would really like to discuss this with you. Would it be possible to give me a call on 0208 10 60 000 or alternatively drop me an email with your details to garethm@workrgroup.com so we can look into this and have a discussion. Thanks, Gareth Murphy, Head of Customer Experience, Workr Group
Nothing but good words to say about my…
Nothing but good words to say about my time spent with Workr. Customer Service team were always spot on with any queries I raised. Knowledgeable, professional and courteous at all times. I have only left because lucky to have secured a full time position, but would not hesitate to recommend Workr. Thank you and all the best for the future
August 20, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Lorraine, thanks for taking out the time to leave us a great review. It's always been our pleasure to work with both yourself and Daniel and we would like to wish you all the very best moving forwards and into the future. Take care and if you ever need us you know where we are. Thanks from all at Workr Customer Care
Have been with Workr for over a month…
Have been with Workr for over a month now and am blown away by their professionality and their on time payments. I also love that their payslips give you a breakdown and rthey are happy to further explain any questions you have.
Jodhi was great when it came to signing me up. I was having so many issues with a previous umbrella and was eager to move ASAP; she did everything so quickly, it was amazing. 100% recommended!
August 16, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Jamila, Thanks for the great review. Its lovely to see we have been able to blow you away and long may this continue. If you need anything at all don't hesitate to let us know. We look forward to working with you long into the future, Thanks, Workr CC
Happy to be a part of the Workr family
Happy to be a part of the Workr family. I get to work in a job I am passionate about. Definitely a plus to be a part of such a wonderful team.
August 16, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Pria, its a pleasure to have you as part of the Workr family. We are glad that you are also enjoying the work you do. We are on to a winner straight away and as ever always here to help, Thanks again, Gareth @ Workr
Brand new to this type of working…
Brand new to this type of working (umbrella). So far I have encountered nothing but a completely professional attitude. I had an initial issue with not receiving my first wage. This was totally my fault as I had forgot to forward my "Proof/Right to work in UK" documents. One call to Katie and it was sorted. I forwarded my documents and James even managed to pay my owed wages into the bank that evening. Top stuff!!! Looking forward to a great and lasting working relationship with WorkR.
August 16, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Mark, thanks for taking the time to share such a lovely review. Both James and Katie are delighted they could help. They haven't stopped smiling since and are committed to making sure our relationship is a long and happy one, All the best, Workr CC
I liked going through with WORKR…
I liked going through with WORKR because it’s easy and straight forward no stress and great customer service
August 16, 2021
Unprompted review
Reply from Workr Umbrella Limited
Thanks for the great review Ben and so glad we can keep things simple and easy for you. We're always here to help, thanks, Workr CC
Sms with payment to be made the day…
Sms with payment to be made the day before , and paid nice and early next day, there fee is straightforward and minimal
August 16, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Mark, this is great to see. Thanks for recognising us with a great review. It's always an extra pleasure when we are getting it right. Thanks, Customer Care @ Workr
Been looking after my pay for months…
Been looking after my pay for months absolutely bang on never had a single problem with them always paid on time always the wage I’m expecting also texts day before money in first thing Friday morning amazing head and shoulders above most out there
August 16, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Michael, this is certainly music to our ears. Thanks so much for your lovely review. As ever its our pleasure, Regards, Gareth @ Workr
Good company always paid on time and…
Good company always paid on time and never been wrong....always deal with any queries asap and always give a response
August 16, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Sammiee, thanks for taking the time to leave your feedback. Great to see that things are going good for you and long may this be the case, regards, Workr CC
UnProactive and unprofessional business Approach!
UnProactive and unprofessional business approach for contracting! Awaiting on agreed weekly payment from last 3 weeks and they're now telling me their representative (Jodhi) is on holidays till 18th Aug who has signed my paperwork and then they'd only be able to send invoice to client once she's back however, until last week their customer service reps were telling me they've sent an invoice and awaiting on payment from client but, once I've asked from client Workr changed their position to another*!
They've also promised Friday on call they'd call/email me to update on payment to make an exception however, haven't heard anything back till yet!!
Fibsters!!
[Persons I've dealt here are Jodhi-Consultant and Mathew/James from Customer services]
August 16, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Hafeez, thanks for getting in touch with Workr and apologies that you have encountered such an experience with us. I hope that the actions we have taken today privately have gone some way in resolving your complaint and do hope that you do not have a similar experience in the future. Again, my colleagues and I would like to apologise for giving you cause for concern and would like to thank you for highlighting this issue to us. Wishing you all the best, Gareth, Workr CC
3 weeks
Worked a few days for them recently, £12.90 per hour, kept with holding my payment (they had my passport and N.I, proof of address etc) and underpaid me by nearly £200, from the text I recieved, absolutely fuming with them; "AVOID LIKE THE PLAGUE"
July 30, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Kyle, thanks for getting in touch and leaving a review. I am sorry to hear about your experience and have been trying to contact you to discuss this and help with some understanding in terms of what the deductions you have seen are for. Please call me on 0208 10 60 000 and I/ will be happy to hep. Thanks, Gareth @ Workr CC
Wouldn’t even give them one star if I…
Wouldn’t even give them one star if I had the choice absolute joke of a firm can never get your wages right then ring u up saying that your the one who made the mistake I need to pay them back what I owe even tho it says on my wage that it’s correct underpaying you for hours worked even tho u done the same hours the week before and picked up a different wage avoid at all costs these are a joke I am leaving them myself absolutely hate them!!!!!
July 6, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi JB, firstly thanks for getting in touch. I am saddened to hear about your experience so far with Workr Umbrella and want to do the upmost possible to resolve this to your satisfaction. Unfortunately, I am unable to identify you based on your screen name so would appreciate it if you would contact me directly to resolve this issue and investigate for you. Please contact me on 0208 10 60 000 or via email (garethm@workrgroup.com) and I will be happy to assist you. Kind regards, Gareth Murphy, Head of Customer Experience
Not up to speed on computers,was told…
Not up to speed on computers,was told to go on a new portal absolute nightmare. So many letters numbers capitals high case low case WHY is this so so difficult I only want a wage slip very poor service
June 29, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Nick, Thanks for getting in touch and sorry that you have felt like this. We changed our online portal recently to provide a number of benefits to our contractors so I'm sorry to hear you have had trouble logging in. The portal we now use is quite technical when it comes to passwords to ensure client data is kept safe and secure. However I appreciate this can cause confusion. I will give you a call to talk you through this and ultimately get you sorted moving forwards, Best regards, Gareth @ Workr
They are taking a big chunk of your wages.
My wage is around £448 after tax and their fee is £51.70. They are taking double than the HMRC. In the begging they promised me it will never exceed £15 but when I called them back after I received my first payslip they told me it was not true!!! Just avoid...
June 1, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Caglar, I tried to call you today to discuss your account as i think there may be some misunderstanding here in terms of what you are paying in fees and what are genuine deductions. I will try to call you back but if you see this in the interim please call me on 0208 10 60 000 - option 2 - option 2 so we can discuss and resolve. Thanks, Gareth Murphy, Workr CC
Service okay but fees unfair
Service was fine when I needed it, but when it came to putting my company into dormancy and eventually closing it down the advice they gave was purely to make more money. Throughout the experience they kept coming up with new and unexpected charges for no value at all.
May 23, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Andy, Thanks for getting in touch and sorry to hear you are having a poor experience. I have reviewed your feedback and it looks like you may be using the services of Workr Accounting, our sister company, however we are all in it together when it comes to addressing service shortfalls. So we can get this resolved for you it would be great to understand your details so we have the right customer. Could you call me please on 0208 10 60 000 - option 2 - option 2 so we can discuss and resolve. Thanks, Gareth Murphy, Workr CC
Late payments over three weeks
I had ten straight weeks with Workr Group where everything was fine. However, three weeks ago, they went off the rails, and I did not get paid for two weeks. I rang them and was told they would get back to me but never did. My agent managed to get through and was told they had mixed up the remittances advice with another client of the agency who was with Workr Group. I then got paid two-weeks late back pay. Last week again, I had not been paid. I decided something was a miss and it was prudent to change umbrella company. And yes the agency provided me with evidence they had paid the remittance in good time
May 17, 2021
Unprompted review
Reply from Workr Umbrella Limited
Hi Shaun, Thanks for your time on the phone today and for allowing us to discuss your feedback. As mentioned this was a complete error on our part and I can only apologise for any inconvenience caused to you by our mistakes. I also wanted to take this time to wish you all the very best for the future and if you need anything from me please don't hesitate to get in touch. Best Regards, Gareth @ Workr CC
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.