Workr Umbrella Limited Reviews 325

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I asked them that i am not interested in using their services anymore and hence send what i need to take control of my company. Its been 2 months since they are dragging it and still holding my detail... See more

Rated 5 out of 5 stars

I have worked with a number of umbrella companies, three to be precise...Happy to list them...but out of all of those, I would say Workr are amazing. They have amazing customer service skills, very h... See more

Company replied

Rated 5 out of 5 stars

Very efficient - was contacted 1st thing by phone - in response to my email over the weekend. I had many questions as this was first experience working for agency. Was put through to speak to the pers... See more

Company replied

Rated 5 out of 5 stars

I was specifically impressed with their service for mortgage letter Special thanks to Gareth and Charlie. You both made the process simple and efficient. For Locums who are looking to get Mortgag... See more

Company replied

Company details

  1. Accounting Firm
  2. Payroll Service

Written by the company

The Workr Group provides a comprehensive range of Accountnig and Payroll services for flexible workers, in the UK and over 85 countries worldwide. With over 80 skilled staff based out of offices in London, Manchester and Leeds, we have enhanced the lives of over 20,000 contractors through our specialist companies Workr Umbrella, Workr Construction, Workr Accounting, Workr International and Freelance Workr. As a fully accredited FCSA member and reigning Best Large Umbrella Company 2019 winners, we pride ourselves on offering an ethical and compliant service, adding value to our clients and work in partnership with 75% of the UK’s Top 20 recruitment agencies


Contact info

4.1

Great

TrustScore 4 out of 5

325 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very helpful and useful, I am so happy to be apart of the service and I would most definitely recommend to everyone I know who this will benefit for.
I am very happy. 😃

January 25, 2021
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Trudi,

Thanks for the great review and a pleasure to have you on board. It's great to hear that you would recommend us and long may this continue, Wishing you all the best, Gareth @ Workr Customer Care

Rated 5 out of 5 stars

I have worked with this company few…

I have worked with this company few weeks and had good experience. Nice work staff always helpful 👍

January 25, 2021
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Kornel Thanks for the great review. As ever it is a pleasure to help. Wishing you all the best for the future and if you need anything please get in touch,
Regards
Gareth

Rated 5 out of 5 stars

5 STARS

It was the first time I used Umbrella's services and I couldn't be more than happy and satisfied with the attention that has always been given to me. I've worked for some agencies and there's no comparison. I'll always be very grateful and I hope to enjoy the same service again. Excellent employees, which is difficult to see nowadays. Skilled, polite, patient and kind people. May you continue your magnificent work and accept my deep thanks.

January 11, 2021
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Denise, Thank you so much for the lovely feedback. The team and I are over the moon to have been able to help you and provide a great service. We would like to wish you all the best for the future and if you ever need us again please don't hesitate to get in touch. All the best, Gareth @ Workr Customer Care

Rated 5 out of 5 stars

I’ve been dealing with Matt few time…

I’ve been dealing with Matt few time now and I must admit that he’s the nicest, most reliable and most professional member of the team!!! Great customer service!!!! Thank you for all help.

January 8, 2021
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Piotr,

Thanks for taking the time and leaving the review. It’s been a pleasure speaking with you and we’re glad that you’re happy with the service you’ve been receiving. I’m looking forward to continue working with you in the future.

All the best, Matt

Rated 5 out of 5 stars

Very helpful staff easily understood…

Very helpful staff easily understood for us mere mortals the forms are not long winded and complicated plus extra benefits with the health care policy at no extra cost first time of using an umbrella company heard some horrific stories about their costs and what they deduct from you but all set out and explained so you know your take home pay.

January 4, 2021
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Good Morning Gail,

Thanks for the amazing review. This is lovely to read and it's been a honour to help you.

Wishing you all the best in your new role and hope that we can continue to deliver for you.

Thanks, Alannah @ Workr

Rated 5 out of 5 stars

Easy and Great Offering

I have recently joined Workr Umbrella Limited and I was impressed by the great yet not overwhelming amount of information provided and all the benefits available. The processes are very easy.

December 18, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Andrea,

Thanks so much for taking the time to leave us a review. We really appreciate this and are so glad you have found the journey useful so far. If you need anything please don't hesitate to contact us and all the best for the festive period. Regards, Gareth @ Workr

Rated 5 out of 5 stars

This is my first time using umbrella…

This is my first time using umbrella and it is wonderful, I love that they send you a text a few days before payment of his much you will receive... FAB, FAB, FAB!!!!!!

December 17, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Ebony,

Thanks for the FAB review! Really good to hear the service is working out for you and that you find the texts beneficial. Wishing you all the very best for the future and for the festive period, Regards, Gareth @ Workr

Rated 4 out of 5 stars

Bumpy initiation

Struggled to get in touch with someone who could properly advise on the different services offered. Got call sameday though, 4 hrs later in the evening. By that time I had already signed up, using the online content to decide the service I wanted.
So far I have received an excellent service from the onboarding team, who have been kind, supportive and professional. Wishing the team all the success !

December 16, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Syed,

Thanks for the review and so glad we managed to get this sorted for you. My team and I want to make sure then there are no more bumps in the road and hopefully everything will be plain sailing moving forwards. If you need anything don't hesitate to get in touch. Wishing you all the best, Gareth @ Workr Customer Care

Rated 5 out of 5 stars

Extremely professional and efficient…

Extremely professional and efficient service at all times.

December 16, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Karen,

Thanks for taking the time to leave us this review. It has been a pleasure working with you recently and I hope we get to do it gain in the future. In the meantime wishing you all the best in your permanent role and for the festive period. Take care, Workr Customer Care

Rated 5 out of 5 stars

Very helpful and professional…

Very helpful and professional organisation. Any queries I have had have been answered immediately and always provided helpful feedback.

December 16, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Sinead, Thanks for the great review. As ever it is a pleasure to help. Wishing you all the best for the festive period.
Regards
Gareth

Rated 5 out of 5 stars

I think they are great

December 15, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Charlotte,
Thanks for taking the time to leave us a review. Always a pleasure to help,

Regards
Gareth @ Workr Customer Care

Rated 5 out of 5 stars

only just joined no problems as yet…

only just joined no problems as yet long may it continue

December 15, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Thanks for the amazing review Chris, as ever it is always a pleasure to help and we will absolutely keep this going for you . Wising you all the best for the future, Gareth @ Workr Customer Care

Rated 4 out of 5 stars

Eleanor Lyons

Eleanor Lyons
Good company, quick response and helpful.

December 15, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Eleanor, Thanks for taking the time to leave a review of our services. We really appreciate it and are so glad we have been able to help you. Wishing you all the best for the future with Workr Umbrella and beyond. Regards, Gareth, Customer Care :-)

Rated 5 out of 5 stars

Positive experience throughout

I've been using Workr for over a month now, I've been impressed with the level of service they provide, all the staff I've dealt with have been polite and courteous, payments are prompt with good communication. They work in the background so I can get on with the job I'm paid to do, just the way it should be.

December 15, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi David, thanks for reaching out with your review of Workr. This is always a pleasure for us to see and we are so glad we have been able to help out when it has been needed the most. Wishing you all the best, Gareth @ Workr Umbrella

Rated 4 out of 5 stars

I joined this company few weeks ago and…

I joined this company few weeks ago and they have been brilliant so far with payment being done promptly.

I think for now they are doing a great job for me and I have every confidence in them handling my work for now.

Good company so far.

Ebenezer

December 15, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Ebenezer,

Thanks for the great review. We really appreciate it this and are very happy to hear that you have that confidence in us to deliver. Long may this continue and wishing you all the best for the festive period,

Thanks
Gareth @ Workr Customer Care

Rated 5 out of 5 stars

Excellent, accurate and friendly service

Workr Umbrella have been been spot on every time, they are quick to respond to any queries or administrative needs that I’ve had, both by phone and by email. They provide a friendly service and they are very attentive to detail.

Overall, very happy with the excellent service I’ve received and can highly recommend them.

December 3, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Shaun,

Thank you for this amazing review and recommendation - it really means a lot!

I'm glad we have been able to help whenever and wherever you needed us and long may this continue.

All the best, James

Rated 5 out of 5 stars

Outstanding, Professional and Highly Recommend

I have been working with Workr Umbrella Company for the past couple of years (former known as Walker Smith) and must say that the service they have provided is brilliant. They are so helpful and easy to work with. I want to thank everyone at Workr Umbrella Company and especially Gareth Murphy, who is very professional, honest, helpful and never fails on delivering a great service. He has made my experience with Workr Umbrella Company very pleasant and if I was able to give more than 5 stars I would give him those stars. Thanks Gareth and all at Workr : )

November 10, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Reena, Thanks for the amazing review. Your words mean a lot to us and we really appreciate it. Of course it is always a pleasure to help to. Wishing you all the best and long may our relationship continue. Take care and thanks again. Gareth

Rated 1 out of 5 stars

Awful.

Awful.

Workr Group made mistakes in reporting to HMRC which resulted in me being over charged. Workr Group advised they would fix this and get the money refunded.
They did not.
It has taken 4 months to get the reporting resolved and I still have not had the refund.
I sent in a formal complaint that was ignored.
After chasing for a third time I did receive a reply that was full of spelling mistakes and grammatical errors, clearly no thought had been put into it.

They didn't even get my name right.

November 8, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Good Morning Zahra, firstly thank you for taking the time to leave a review. I am very sorry to hear you have had such a poor experience. Upon checking our database I can not seem to find a record relating to your payroll services via Workr Umbrella however I appreciate you may be using personal accounting services offered by the Workr group. Therefore, I would like to do what I can to get this resolved for you. Can I ask you to give me a call on 07547 934 709 at a time convenient to you so we can address this issue and resolve it for you. You can also email me at garethm@workrgroup.com Thanks in advance and once again apologies for the service you have encountered. Kind regards, Gareth Murphy, Head of Customer Experience, The Workr Group

Rated 5 out of 5 stars

I fantastic Umbrella company I have …

I fantastic Umbrella company I have been with Workr Groub for 6 months and they have been this best company I have worked for . They have a great app to check your wages and always get back to you very quickly . If carling did umbrella groups this would be top of the league . Wish you guys well as I move on to a new contract thanks for all your help and support !!!

October 27, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi George,

We really appreciate you leaving this incredible review - I especially love the beer analogy!

All the best for the future and, if you need our services again in the future, please know that the door will always be open.

Thanks,

James

Rated 5 out of 5 stars

My good experience using WorkR U. Ltd.

I have been working during my last 2 contracts (approximately last 2 years), for different companies by being paid inside IR35 via Walker Smith/WorkR Umbrella Limited. I have been very impressed with great co-operation and response from all their staff, especially James, Matt and Gareth; who also have been very honest, swift and practical in resolving any issues regarding my case(s). I shall continue working with WorkR Umbrella Ltd in the future and recommend this company to all colleagues. Thank you all. Sasha

October 27, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Sasha,

Thank you for this wonderful review. It has been a pleasure helping you and I will certainly pass this feedback on to the rest of the team.

I am very much looking forward to working together again in the future.

All the best for now,

James

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