Workr Umbrella Limited Reviews 325

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I asked them that i am not interested in using their services anymore and hence send what i need to take control of my company. Its been 2 months since they are dragging it and still holding my detail... See more

Rated 5 out of 5 stars

I have worked with a number of umbrella companies, three to be precise...Happy to list them...but out of all of those, I would say Workr are amazing. They have amazing customer service skills, very h... See more

Company replied

Rated 5 out of 5 stars

Very efficient - was contacted 1st thing by phone - in response to my email over the weekend. I had many questions as this was first experience working for agency. Was put through to speak to the pers... See more

Company replied

Rated 5 out of 5 stars

I was specifically impressed with their service for mortgage letter Special thanks to Gareth and Charlie. You both made the process simple and efficient. For Locums who are looking to get Mortgag... See more

Company replied

Company details

  1. Accounting Firm
  2. Payroll Service

Written by the company

The Workr Group provides a comprehensive range of Accountnig and Payroll services for flexible workers, in the UK and over 85 countries worldwide. With over 80 skilled staff based out of offices in London, Manchester and Leeds, we have enhanced the lives of over 20,000 contractors through our specialist companies Workr Umbrella, Workr Construction, Workr Accounting, Workr International and Freelance Workr. As a fully accredited FCSA member and reigning Best Large Umbrella Company 2019 winners, we pride ourselves on offering an ethical and compliant service, adding value to our clients and work in partnership with 75% of the UK’s Top 20 recruitment agencies


Contact info

4.1

Great

TrustScore 4 out of 5

325 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Excellent service from start to finish

October 23, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Good Afternoon Bridget

Thanks for the amazing review. This is lovely to read and it's been a honour to help you.

Wishing you all the best in your new role and hope we get to work together again in the future.

Thanks, James

Rated 5 out of 5 stars

I found Workr really helpful and easy…

I found Workr really helpful and easy to work with from the start to the end of my contract placement. It was easy to reach them by phone and they were always knowledgeable and happy to help. I would definitely recommend.

October 16, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Emily

Thanks for the great review. I am so glad that we have been able to help you for the duration of your contract.

I wish you all the best in your future role and perhaps we will work together again in the future.

Thanks,

James

Rated 5 out of 5 stars

So professional, friendly and approachable

Amazing experience with this company. Gareth Murphy, Head of Customer Experience has been nothing but absolutely outstanding. He always calls me back within minutes, or less!

Gareth is been totally professional, easy to talk to, and exceptionally knowledgeable.

Thank you for all your assistance during this last year, I wish you and your colleagues good health.

October 6, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Good Morning Helen,

Thanks for the amazing review. This is lovely to read and it's been a honour to help you.

Wishing you all the best in your new role and hope we get to work together again in the future.

Thanks, Gareth

Rated 5 out of 5 stars

Very positive experience.

My experience with Workr has been very positive and I would highly recommend them.

September 29, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Amy,

Thank you for leaving us this lovely review, it really means a lot!

I am glad you had a positive experience with Workr and the door will always be open if you need us in the future.

All the best for your future endeavours,

James @ Workr CC

Rated 5 out of 5 stars

Really great customer care highly…

Really great customer care highly recommend!

September 24, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Chloe,

Thank you for taking the time to leave us a review, we really appreciate it!

It was a pleasure to help you with your queries and it really means a lot that you would recommend us.

All the best,

James @ Workr CC

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Very reliable, friendly and professional. I couldn't recommend highly enough.

September 10, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Emma, Just wanted to get in touch to say thanks for the lovely review . I really appreciate this and we are all happy we have been able to help. Wishing you all the very best on your exciting trip down under, Regards, James @ Workr Umbrella

Rated 5 out of 5 stars

Very helpful and friendly staff

August 28, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Damian

Thanks for the great review. This is lovely to see and I am so glad that we have been able to help you. Long may this continue.

All the best,

Matt @ Workr CC

Rated 5 out of 5 stars

Excellent communication

Excellent communication, never a problem to answer your calls should you require assistance, handled the pandemic in a professional manner, wouldn't hesitate to recommend

August 20, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Graham, thanks for reaching out with your review of Workr. This is always a pleasure for us to see and we are so glad we have been able to help out when it has been needed the most. Wishing you all the best, Gareth @ Workr Umbrella

Rated 5 out of 5 stars

5 star company any questions I have are…

5 star company any questions I have are always answered, they keep my finances in check and the taxman happy, win win situation.

August 19, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi carol, Thanks for the lovely review. As ever it i our pleasure and we absolutely love being able to work alongside and support loyal customers like you. Keep up the great work and thanks again, Regards, Gareth @ Workr

Rated 5 out of 5 stars

Workr Group

I have been an employee of Workr Umbrella (formerly Walker Smith) for the past several years, in my work as a locum allied health professional.

I have had 5 Umbrella companies in the past, but Workr group are without doubt by far the best. If I have any queries or requests by text or email, they are usually met within an hour. If I need to speak to someone on the phone, I can do so immediately, and they are always very helpful.

The customer service is extraordinarily good, and I have always had good communications with them. I once asked for information on public liability insurance, and received the necessary document by email in less than 90 seconds - seriously.

I will remain as an employee with Workr group for the foreseeable future, and would highly recommend them to other AHPs.

August 19, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Chris, Thanks for the amazing review. Its nice to hear we here at the Workr Group are leading the pack when it comes to providing our services and long may this continue. To read your words really re-enforces what we are all about - Great service, compliance and a friendly response. Wishing you all the best for the future, Gareth @ Workr

Rated 5 out of 5 stars

My experience with a great umbrella

Having been Agency working for 4 years now and with a number of different umbrella companies, I can say Worker has been the most helpful and supportive. I joined Worker just before the pandemic happened and my contract was cut short after only a few weeks.
That uncertain time, and anxiety of not knowing what you needed to do to claim benefits or request furlough was awful.
Worker we’re upfront and honest in providing communication that they needed to wait for government guidelines and options. Although it was an uncertain time for each individual they ensured I was heard and supported.
I can’t thank them enough.
I have referred people to Worker and will continue to in the future.
Thank you to all the Worker team, especially Gareth who went over and above in my case.

August 19, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Tracey, Thanks for leaving the Workr Group such a sincere and heartfelt review. My team and I are really pleased we have been able to help and assist in these crazy times and it amazing to see our contractors move on from a period of uncertainty with the pandemic into new roles and exciting ventures. As ever its our pleasure to help and we are here whenever you need us. Take care and stay safe, Regards, Gareth @ WU Customer Care

Rated 5 out of 5 stars

Without these I don't know what I would…

Without these I don't know what I would have done. You guys have been amazing through these difficult and Unprecedented times. Don't be so hard on yourselves, you're amazing. Thank you for your support, forever grateful

Jennie Walker

August 19, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Thanks for the amazing review Jennie, as ever it is always a pleasure to help and we are so glad we have been able to help in these crazy times. Wising you all the best for the future, Gareth @ Workr Customer Care

Rated 5 out of 5 stars

A superb umbrella company

A superb umbrella company. Great communication and would highly recommend them to any contractor.

August 19, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Sean, Thanks for taking the time to leave a review of our services. We really appreciate it and are so glad we have been able to help you. Wishing you all the best for the future with Workr Umbrella and beyond. Regards, Gareth, Customer Care :-)

Rated 5 out of 5 stars

A huge thank you they’ve been brilliant

Work umbrella have been brilliant the whole team have been so helpful I have been with a few umbrella company’s over the years as I have been in housing as a contractor for 20 management I was very apprehensive of going with these guys as I knew there had been so many changes to contract working and I really had lost my faith from previous company’s
I had no need to be worried right from the start everything was explained to me no question was too difficult very helpful they have been a god send through furlough putting my mind at rest I had a lot of worries I want to thank all the team and especially Gareth Murphy I have emailed Gareth all times of day and nite through being anxious and he had been the perfect professional always reassuring me
For example the team working from home back in March always polite and courteous I will be remaining with the company if I continue to contract I wouldn’t go anywhere else and like I say I’ve worked with a fair feW company’s in 8 months I have never had a problem I’m very happy thank you

August 14, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Sharon,

Thanks for the great review - this means so much to my team and I.

I really appreciate it and want to wish you all the very best for the future,

It really was a pleasure to help and I hope we can work together in the near future.

All the best, Gareth @ Workr Umbrella

Rated 5 out of 5 stars

A Positive Company.

My time with Workr Group (Walker Smith) was brief, but they came recommended and I wasn't disappointed. The team were helpful, supportive and clear in their approach and explanations. Their administrative processes were also clear and reliable. I would recommend you, and would come back to you in future. Thank you.

August 13, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Good Morning Chris, Thanks so much for taking the time to leave us a review. We really appreciate this and are glad that we were able to deliver when it counted. It's always a pleasure for the team and I to help and if you ever need our services again just get in touch. Wishing you all the best in your new role, Regards, Gareth, Head of Customer Experience, Workr Umbrella.

Rated 5 out of 5 stars

Exceptional Service

From the first time i made contact i was treat with the most respect, i couldn't fault the service that i received on the numerous questions that i asked. These were all answered in a very professional manner , straight to the point & the correct answers that i was looking for. Great service , highly recommend .

July 30, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Good Morning David, Thanks for taking the time out to leave us a review. This is always great to hear and I am glad things have been helpful and easy for you. All the best for the future. Regards Gareth @ Workr Group

Rated 5 out of 5 stars

5 star service- couldn’t ask for more

Always helpful and available when needed; no query is too small- always happy with the response given (which is explained very simply).
Emails always responded to promptly. Great service.
Highly recommend

July 5, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Ashia,

Thanks for the great review. This is lovely to see and I am so glad that we have been able to help you. Long may this continue.

All the best,

Workr Umbrella

Rated 5 out of 5 stars

I always found Walker Smith helpful…

I always found Walker Smith helpful reliable and efficient. I would definitely use them again.

June 3, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Derek, Just wanted to reach out and say thanks for the lovely review. This means the world to us especially in these crazy times. Wishing you all the best, Workr Customer Care :-)

Rated 5 out of 5 stars

Very professional

Very professional, hassle free umbrella.

June 1, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Brian,
Thanks for the great review. So glad to hear things are going well and long may this continue.
All the best, Workr Customer Care

Rated 5 out of 5 stars

I have nothing but praise and respect…

I have nothing but praise and respect for Gareth Murphy and his team. They have been more than helpful in these difficult times. I highly recommend them for the service they have provided and would like to thank them for their continual support and reassurance.

May 12, 2020
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Delia,

Thanks for the lovely review. It is always a pleasure to help and I hope you and the family are well. Best regards, Gareth @ Workr

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