Wallpaper Ink Reviews 

199
TrustScore 3.5 out of 5

3.6

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Rated 3 out of 5 stars

Finally got around to putting up my mural that I ordered over a year ago! The print was fine. The measurements ( personal to each item) were obviously wrong so we used our own thankfully and the rolls... See more

Rated 5 out of 5 stars

Excellent service, cannot fault this company. Quality of the mural / paper was outstanding. Finished product looks really professional, even though the picture was just from a photograph. Easy to use... See more

Rated 5 out of 5 stars

Me and my fiancé got dazed with the good variety, quality/price wall murals and pictures, our favourite is Cities & Landmarks collection. Such good definition ordered one for our lounge room...... See more

Rated 1 out of 5 stars

Paper arrived on time. Poor quality print - very low resolution. Creases in the paper leaving lines across the main characters. Totally unusable. Tried to contact them using 'live' chat - No... See more

Company details

  1. Business Services

Information provided by various external sources

Wallpaperink is an award wining bespoke wall mural manufacture. With over 15 years experiance and many blue chip customers.


Contact info

3.6

Average

TrustScore 3.5 out of 5

199 reviews

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3.6

All reviews

(199)

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Rated 1 out of 5 stars

Very Very low quality print, blurry

I have a product that is nowhere near the quality I thought when I ordered it. As it turns out, the image I ordered was not a vector image so some "blurriness" was expected but without this information listed on the product page, there was no way to know.
I also requested samples to asses the print and quality of the paper but they did not arrive. Disappointing ....

June 20, 2019
Unprompted review
Rated 1 out of 5 stars

Eastern High School

Ordered a mural for our new trauma informed room to provide pupils with a tranquil place through difficult times. However this mural has been nothing but a struggle. Very quick to order online and to take payment but could not provide the service as advertised. We ordered for next week delivery at an additional cost that did not appear until 3 weeks after the initial order. The quality of the paper when it arrived was exceptionally poor, once we hung the first sheet, there were many scratches within the picture and communication was very poor when trying to action this. We had no response for quite awhile, until we were asked to provide feedback regarding our order. This dispute is still ongoing and we are going into the 5th/6th week. The room is still not available to pupils due to the issues this has caused us.

May 20, 2019
Unprompted review
Rated 4 out of 5 stars

Happy with product

I placed an order & didn’t get much communication from them about the progress of my order, they contacted me approx 10 days after my order to let me know they had been slightly delayed but product was on its way. It has now arrived & looks amazing

May 15, 2019
Unprompted review
Rated 1 out of 5 stars

Terrible service mural was delivered…

Terrible service mural was delivered and the colours didn’t match, the picture was grainy and poor.... promised replacement never materialised. Taking them to court now, but be warned these guys have been bankrupt many times. Luckily we paid on credit card to will be pursuing a claim that way.

Be warned do not buy anything from these guys

May 13, 2019
Unprompted review
Rated 2 out of 5 stars

Fine product but poor service.

I’m actually leaving my review 18 months after the fact - I’m now looking at getting custom paper for another wall which prompted me to leave this review.

I ordered custom paper from wallpaperink in October 2017, and paid extra for expedited delivery. After the order not arriving on time I called .. and called .. and emailed .. and called. I got nothing and thought I had been scammed. I contacted my credit card company to have the money refunded before I eventually got a response telling me that the paper had been printed and was on the way. I think I had paid for a turn around of a few days and the paper eventually arrived after 3 weeks or so. I never did get a refund of the extra I had paid for the speedy shipping of course.

It’s a shame. I ordered the spray on paper and the product itself was great. But the service was just so poor. I’m now about to order for another wall and am looking at other companies. I just can’t be confident that the product will arrive without a lot of unnecessary stress. Given there are so many companies in this marketplace I don’t need the hassle here.

May 7, 2019
Unprompted review
Wallpaper Ink logo

Reply from Wallpaper Ink

Dear Mr. Johnston,

I would like to apologize for the delay in delivery and for the inconvenience this has caused you. We are glad that you let us know how you feel, your feedback is very valuable to us so that we can improve our delivery and customer service. I hope you are happy with the end result for your wall mural and would like for you to use us again, as an apology we will be happy to put you straight onto a next day delivery service.

Thanks again for your review and we hope you are pleased with your wallpaper!

Best regards,

Stuart
Wallpaperink

Rated 5 out of 5 stars

Simple and beautiful

Slightly longer shipping but reassuring assistance from customer support settled worries. Wallpaper turned out gorgeous when placed and the provided paste mix was more than enough for the entire wall. Wallpaper has opened the room immensely.

May 5, 2019
Unprompted review
Rated 4 out of 5 stars

Very understanding

I ordered the avengers mural.
I had a few issues with it. But that was not the fault of Wallpaperink. They did there best to try and resolve them but it was out of there hands. They gave me a full refund that was back in my bank within 2 days.
Thank you wallpaperink I will use you again in the future.

Peter McGuiness

April 17, 2019
Unprompted review
Rated 5 out of 5 stars

Faultless customer service

Wallpaperink contacted me directly about a problem with my order that would have resulted in poor quality image on my wall mural and advised me to select a different image. They then followed my instructions to the letter to get me my replacement out as soon as they could. As disappointed as I was to not get the image I selected, I cannot fault this customer service and will definetely be shopping with them again.

April 12, 2019
Unprompted review
Rated 1 out of 5 stars

Wallpaper Ink has been Dissolved

Wallpaper Ink (S1 Digital Limited) has been dissolved by Companies House. You can see this information at Companies House website. It is ILLEGAL to trade if a company has been dissolved, as these guys are doing. Please proceed with extreme caution if you intend to purchase from Wallpaper Ink!

April 9, 2019
Unprompted review
Wallpaper Ink logo

Reply from Wallpaper Ink

Hi Nicola,

Wallpaperink trades under S1 Group Ltd not S1 Digital Limited here is a link to the active company on Companies House.

https://beta.companieshouse.gov.uk/company/11780850

Kind Regards
Wallpaperink Team

Rated 5 out of 5 stars

great company after sales service

I had a hiccup or two sorting the order out, after speaking with Wallpaper Ink via chat , it all got sorted out, and an apology given, at the end of the day mistakes happen, but the sign of a good company is how the problem is fixed, and I can honestly say this was sorted superbly, so 10 out of 10 for customer service

April 3, 2019
Unprompted review
Rated 4 out of 5 stars

Overall worth every penny! Though did have a slight problem..

Standard updates and extremely fast dispatch. Though once my mural arrived the image looked far to pixelated and the characters were unrecognisable. Definitely wasn’t worth the money. Same day spoke to a colleague on their live chat and after sending images of the mural I received, I was able to send them any high quality image along with measurements for a replacement which arrived within days. Much happier with the second one I received! Only reason I rate 4 stars is because spending the money for it, ideally you want it to arrive as pictured and something you’ll proudly put on your walls without having to deal with customer service. Overall extremely quick response! And when done right the murals is absolutely stunning and worth every penny. I recommend finding your own high resolution image and uploading it to their website (which can easily be done on their homepage) as you don’t know how many times the image on their website has been expanded and zoomed in.

March 21, 2019
Unprompted review
Rated 5 out of 5 stars

The Ethiad Stadium Full Wall Mural

The Ethiad Stadium wall mural we got for my son is absolutely fantastic, he is beyond delighted with it!!!!! We had a decorator in to hang the wall paper & he said it is one of the best quality murals he’s seen. We are very happy customers, thankyou!!

March 20, 2019
Unprompted review

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