Firstly, send emails in English or the clients language.. Luckily i understand German.. The product has been received, perfectly packed and im happy with the matrass. A good price. An extra update b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well I have ordered here before the products are good qaulity and a good price. It's fast delivery the only thing I hope can chance is that U can pick out a day for delivery. For the rest absolutely h... See more
I have been satisfied with the service. One star minus - there is broken logic in the order with multiple positions. Also there were a delivery issues, it took around two weeks to deliver the the loc... See more
Company replied
The only mattress that I could find that had enough thickness at that price and was also comfortable, I definitely recommend
Company replied
Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
$CAMMER$ do not use this company
$CAMMER$ do not use this company. Do not deliver, do not reply to emails, do not refund!
July 21, 2026
Unprompted review
We are so satisfied with the madrass
September 13, 2026
Super comfort!
September 12, 2026
Delayed delivery !
September 1, 2026
Unprompted review
Fantastic customer service and great…
Fantastic customer service and great product.
September 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really good!
September 8, 2026
Reply from Matratzen Discount
Hey Erika! 😊
Vielen Dank für dein tolles Feedback! Es freut uns riesig zu hören, dass du mit unserem Service so zufrieden bist. Wenn du weitere Fragen oder Anregungen hast, lass es uns gerne wissen!
Wir wünschen dir viele entspannte Nächte auf deinen neuen Produkten! 🌙
I’m disappointed because I had to pay…
I’m disappointed because I had to pay customs duties that were not disclosed at the time of purchase. I have ordered items from Germany to Switzerland several times before and this has never happened. As a result, the mattress cover ended up costing me significantly more than expected. The product itself is good, but the lack of transparency on customs fees at checkout is an issue that needs to be addresse
September 6, 2026
The only mattress that I could find…
The only mattress that I could find that had enough thickness at that price and was also comfortable, I definitely recommend
September 7, 2026
Reply from Matratzen Discount
Hallo Dindy, 😊
vielen Dank für dein tolles Feedback! Es freut uns riesig zu hören, dass du mit deiner neuen Koudschuim-Matratze so zufrieden bist. Du hast die perfekte Wahl getroffen – die 16 cm Höhe bietet wirklich den gewünschten Komfort, den man für einen erholsamen Schlaf braucht. Es ist großartig, dass du die Matratze als die beste Option für dein Geld empfindest und dass sie dir den nötigen Komfort bietet, den du gesucht hast. Deine Empfehlung bedeutet uns viel! Wenn du noch Fragen hast oder weitere Unterstützung benötigst, lass es uns wissen. Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! 🌙
Good matress and pillow
Good matress and pillow. Only had some difficulties when receiving the order.
September 4, 2026
Well I have ordered here before the…
Well I have ordered here before the products are good qaulity and a good price. It's fast delivery the only thing I hope can chance is that U can pick out a day for delivery. For the rest absolutely happy whit it and love it keep up the good work
September 13, 2026
fast delivery and quality product
September 1, 2026
Reply from Matratzen Discount
Hallo Dtvolos, 😊
vielen Dank für dein tolles Feedback! Es freut uns riesig zu hören, dass du mit deiner neuen K16 Matratze so zufrieden bist und die schnelle Lieferung sowie die Qualität des Produkts zu schätzen weißt. Wir geben unser Bestes, um unseren Kunden einen hervorragenden Service zu bieten! Wenn du noch Fragen hast oder weitere Produkte benötigst, lass es uns wissen. Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze! 🌙
Alles Gute!
The product is good
The product is good, but delivery time took a little more time than usual.
September 1, 2026
Good
Firstly, send emails in English or the clients language.. Luckily i understand German..
The product has been received, perfectly packed and im happy with the matrass. A good price.
An extra update before arrival would have been good, but all in all, I'd order again 🙏
August 31, 2026
Reply from Matratzen Discount
Hey Jomon,
thank you for your positive review! We are glad that ordering was easy for you. 😊 If you have any further questions or need assistance, don't hesitate to contact us.
We wish you a good night and many relaxing hours with your new product! 🌙
Hey Jomon,
vielen Dank für deine positive Bewertung! Es freut uns, dass die Bestellung für dich einfach war. 😊 Wenn du weitere Fragen hast oder Hilfe benötigst, zögere nicht, uns zu kontaktieren.
Wir wünschen dir eine gute Nacht und viele entspannte Stunden auf deinem neuen Produkt! 🌙
The site it was in Greek and I proceed…
The site it was in Greek and I proceed with purchase, I didn't know that the Company is in Germany and delivery was saying in 1 or 2 days....finally that was for Germany...but nowhere inform you that...
I m wanting 10 days for received the goods and still nothing!
I would never choose the site if I knew that at the beginning
August 23, 2026
Reply from Matratzen Discount
Hallo Paloma,
vielen Dank für dein tolles Feedback! Es freut uns riesig zu hören, dass du mit deiner neuen Taschenfederkernmatratze Sleezzz Smart so zufrieden bist und bereits vorhast, wieder bei uns zu kaufen. Wir hoffen, dass du viele entspannte Nächte auf ihr verbringen kannst und sie dir den Schlaf bietet, den du dir wünschst. Wenn du Fragen hast, sind wir jederzeit für dich da. Schlaf gut und träum süß! 🌙
Wir freuen uns schon auf deinen nächsten Besuch!
Overall good website experience
Overall good website experience. Yet to receive goods
September 5, 2026
This is a scam company that delivers…
This is a scam company that delivers thinner mattresses than description says. Not possible to get a warranty claim approved, they don’t support customers or answer to emails when warranty claim questions are asked.
September 4, 2026
Unprompted review
Comfortable and sturdy Mattress
I recently bought a mattress and came just in time as promised! The quality of the mattress is amazing and exceeds my expectations with the amount of money I paid.. keep up the good work 😃
July 22, 2026
Reply from Matratzen Discount
Hello Atif,
thank you very much for your great feedback! We are thrilled to hear that you are so satisfied with your new Supportho Premium cold foam mattress and that it even exceeds your expectations. The combination of comfort and stability that you describe makes it a real dream for sleeping, and it's wonderful that you feel that way too! 😊
We wish you many restful nights on your new mattress and hope you can enjoy many sweet dreams on it!
Sleep well and dream sweetly! 🌙
Hallo Atif,
vielen Dank für dein tolles Feedback! Es freut uns riesig zu hören, dass du mit deiner neuen Kaltschaummatratze Supportho Premium so zufrieden bist und sie deine Erwartungen sogar übertrifft. Die Kombination aus Komfort und Stabilität, die du beschreibst, macht sie zu einem echten Schlaftraum, und es ist großartig, dass du das auch so empfindest! 😊
Wir wünschen dir viele erholsame Nächte auf deiner neuen Matratze und hoffen, dass du noch viele süße Träume darauf genießen kannst!
Schlaf gut und träum süß! 🌙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.