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Waltons Reviews 

13,263
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 891 reviews, reviewers had a great experience with this company. Customers frequently commend the efficient and timely delivery service, often highlighting the helpfulness and friendliness of the drivers. Many people found the overall service, from initial inquiry to ordering, to be excellent and straightforward. Reviewers are generally happy with their purchases, describing the products as good quality and visually appealing once assembled. However, some customers also noted inconsistencies with product quality, such as warped wood, parts that didn't fit well, or rough edges. Reviewers occasionally experienced issues with missing components or damaged parts upon delivery. A few people also mentioned challenges during assembly, requiring high DIY skills or finding parts not pre-drilled. While delivery staff were generally praised, some people experienced changed delivery dates or encountered rude drivers.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and condition upon arrival, with many reporting... See more

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and organization of... See more

Staff

Clients share positive opinions on staff, particularly praising the helpfulness and professionalism of... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing disappointment regarding various... See more

Service

Customers had positive experiences with service, with many expressing satisfaction with delivery, product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with my greenhouse shed so far. Delivery wasn't the smoothest as didn't roll up the 1st day (problem with van apparently although didn't know until later). Then received email/message to sa... See more

Company replied

Rated 4 out of 5 stars

Delivery eventually arrived on third day we were notified, Thursday, then Saturday and eventually arrived on the Monday.. Screws were poor, heads not very good so we replaced those, edges of cl... See more

Company replied

Rated 4 out of 5 stars

The summerhouse it self is great and looks fab in my garden, only thing I’d say, and I know you’re trying to save on paper! But only having the instructions on the phone was ignoring in the bright s... See more

Company replied

Rated 4 out of 5 stars

The ordering, processing and delivery were all ok. Installation was fairly straightforward. As with most cases it’s the after sales that I have issue with. Huge gaps gave appeared between some... See more

Company replied


Company details

  1. Garden Center
  2. Garden Building Supplier

About Waltons

Written by the company

At Waltons, we believe outdoor spaces hold more than tools - they hold possibility. It can be a studio, a hideaway, a workshop, or a quiet corner for daydreaming. We’re here to make that space easy to create - with quality garden buildings delivered to your door and all the advice and support you need to bring your outdoor vision to life. Out here, the smallest spaces can unlock the biggest ideas. We’re here to help make it happen.


We’ve been building things for the outdoors since 1878 - long before garden sheds were a household staple. It all started with E.C. Walton, a bee-keeping lecturer who began crafting affordable beehives for his students. When local farmers saw his carpentry skills, they came calling for chicken coops, and soon Walton Muskham Beehive Works was born.


From those early days in Nottinghamshire, we’ve spent over 140 years learning how to design and deliver high-quality garden buildings that stand the test of time. What began with beehives has grown into sheds, summerhouses, and spaces that help people make more of their outdoors.


When you choose Waltons, you’re not only investing in high-quality products - you're choosing expert design, time-tested durability, and a customer-first commitment that sets us apart. Here’s why thousands of homeowners continue to trust Waltons for their outdoor space.

Our Services

Written by the company

Home Installation
Daunted by the prospect of installing your new shed or garden building yourself? Why not save yourself the hassle and have our team do it for you?
Free delivery to most UK postcodes
At Waltons we offer free delivery to most UK postcodes, on all our garden buildings.
Ready Painted Service
Our ready-painted service is available on a selection of our shiplap sheds, summerhouses, greenhouses, and playhouses. Your building will benefit from our Paint Promise guarantee*. This means your paint will last 3 years with minor care and attention – and your building will still benefit from our 10 year anti-rot guarantee. How does it work? Step 1 Choose your garden building and select our ready painted service in one of our six shades. Step2 Our garden building will be professionally painted in our factory. Step 3 When your building has been painted, our team will contact you to arrange a delivery date. Step 4 Your building will be delivered ready painted on your chosen date. Step 5 Additional paint is supplied with your building for future touch ups.

1 Year manufacturers guarantee on our entire range of wooden buildings

As standard, and to give you peace of mind, we offer a 1 year manufacturers guarantee on our entire range of timber garden buildings.

As standard, and to give you peace of mind, we offer a 1 year manufacturers guarantee on our entire range of timber garden buildings.
Please note that our Guarantees do not cover your garden building from the natural movement of timber that takes place over time. This includes; the twisting, warping and splitting of timber.

Contact info

4.0

Great

TrustScore 4 out of 5

13K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(13,263)

906 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication on the pergola I…

Good communication on the pergola I purchased, good updates on delivery times and the delivery driver was great and very helpful on day of delivery.

June 11, 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your 5 star review!

Rated 1 out of 5 stars

Flimsy

Flimsy shed made with unsuitable thickness of wood.
Had to add flooring to be able to walk on it let alone put any gardening equipment on.
Would not recommend.

May 10, 2026
Unprompted review
Waltons logo

Reply from Waltons

Thank you for taking the time to leave your review.

We are very sorry to hear that you are disappointed with your shed.

Our timber buildings are designed for the storage and use outlined in the product specification, so we're sorry to hear that you felt the floor was not suitable for your requirements. We appreciate how frustrating it must have been to make additional modifications after installation.

We value all customer feedback, and your comments have been shared with the relevant teams as we continue to review and improve our products.

Rated 5 out of 5 stars

Easy to order via their website

Easy to order via their website. Delivery was very prompt and well organised.
Product was able to be put together in an afternoon, though is better when there are 2 people assembling.
The internal beam support for the roof is in 2 parts, which would be better if it was in one whole piece for strength and support. This allowed the roof to sag slightly, which in our opinion was a design flaw. We rectified this by adding a whole beam. We also added some internal batons to the window ledges.
Aside from this, we were very impressed with the greenhouse and are enjoying using it.

May 5, 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your 5 star review!

Rated 5 out of 5 stars

Evesham Victorian Greenhouse 6x3

Evesham Victorian Greenhouse 6x3
Excellent product. Needs level foundation and labelling. The odd piece slightly warped but to be expected with a wooden structure. Followed the instructions and build it in a couple of days. Highly recommend this company

July 23, 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your 5 star review!

Rated 5 out of 5 stars

Good communication

Good communication, prompt delivery and very helpful and informative

July 23, 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your 5 star review!

Rated 5 out of 5 stars

Superb quality

Superb quality. A bit of hassle as delivery of wrong log cabin. But Waltons picked up wrong cabin and delivered new one reasonably quickly considering I live in northern Ireland. Cabin very solid and in feels quality in every way from floor, windows etc to roof. Only issue was getting my son to help me build it. Lol. Not that easy to build but we took our time and are very happy with the results
Couldn't be happier.
Next thing I need is a greenhouse and I won't be buying from any other company.

June 1, 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your glowing review!

Rated 5 out of 5 stars

I bought a playhouse and am delighted…

I bought a playhouse and am delighted with it as are the children.
I ordered it,paid for it, it was delivered on the date l requested then fitted also on the date l requested, the two men that came to put the playhouse together were polite and quick. Very pleased.

April 24, 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your glowing review!

Rated 5 out of 5 stars

Very pleased purchase of large shed and summerhouse

The woodsman shed and Wessex summerhouse are good quality. The instructions are clear and was pretty easy to construct.
They look great, and the pre-painted option was a great time saver and was done to a good standard. Upgraded felt is much better.
Overall very happy and would use them again.

June 11, 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your glowing review!

Rated 5 out of 5 stars

Ordered from these guys and the item…

Ordered from these guys and the item came extremely quickly. The delivery driver was excellent and kept me in the loop with regards to delivery times and so on. One item was missing, however when contacted the customer service a replacement was sent immediately and came within two days. I would highly recommend this company

July 13, 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your glowing review!

Rated 1 out of 5 stars

Unhappy about comms or process

Not happy about the comms or the way they managed an order.

We bought the summerhouse in April, it's now July, I think that speaks for itself. First the base we bought arrives with no screws, then some screws but not all screws. No printed instructions, We build the base and let them know, supplying all the info they asked for. Next summerhouse installation. First time was a no show, then the next time they arrived but with no summerhouse. This time, they arrive and won't build the summerhouse because they don't like our base, despite us fulfilling all the criteria they asked for. They want to charge for a redelivery, can we charge them for wasting our working days twice? Just awful. And no accountability. I am in contact with customer service and they are aware of my complaint. I will update this accordingly.

July 22, 2026
Unprompted review
Waltons logo

Reply from Waltons

We're sorry to read your review and to hear about the experience you've described. We understand how frustrating it must have been to experience delays and multiple issues with your order.

Unfortunately, we're unable to identify your order from the information provided. We'd really like the opportunity to investigate this further and understand exactly what happened.

Please could you send us a private message or contact our Customer Service team with your order number and postcode so we can review your case in full and work towards a resolution.

We appreciate your feedback and hope to hear from you soon.

Rated 4 out of 5 stars

Very happy with my greenhouse shed so…

Very happy with my greenhouse shed so far. Delivery wasn't the smoothest as didn't roll up the 1st day (problem with van apparently although didn't know until later). Then received email/message to say it would be delivered 2 days later but it actually rolled up the next morning very early. Still received further email/message to say it was being delivered the following day!

April 27, 2026
Unprompted review
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Reply from Waltons

Thanks for your 4 star review we will take your comments onboard to improve what we do!

Rated 5 out of 5 stars

I’m absolutely in love!

I’m absolutely in love!! We bought a summer house from Walton’s and it’s great I even had a log burner installed. The wood is good quality I did have a bit of trouble with one piece of wood slotting together but we just had to cut a piece the it fit perfectly so other than that it was easy to put up. For the price I would definitely recommend!

March 3, 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your glowing review!

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