Very happy with my greenhouse shed so far. Delivery wasn't the smoothest as didn't roll up the 1st day (problem with van apparently although didn't know until later). Then received email/message to sa... See more
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Review summary
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Delivery eventually arrived on third day we were notified, Thursday, then Saturday and eventually arrived on the Monday.. Screws were poor, heads not very good so we replaced those, edges of cl... See more
Company replied
The summerhouse it self is great and looks fab in my garden, only thing I’d say, and I know you’re trying to save on paper! But only having the instructions on the phone was ignoring in the bright s... See more
Company replied
The ordering, processing and delivery were all ok. Installation was fairly straightforward. As with most cases it’s the after sales that I have issue with. Huge gaps gave appeared between some... See more
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Company details
About Waltons
Written by the company
At Waltons, we believe outdoor spaces hold more than tools - they hold possibility. It can be a studio, a hideaway, a workshop, or a quiet corner for daydreaming. We’re here to make that space easy to create - with quality garden buildings delivered to your door and all the advice and support you need to bring your outdoor vision to life. Out here, the smallest spaces can unlock the biggest ideas. We’re here to help make it happen.
We’ve been building things for the outdoors since 1878 - long before garden sheds were a household staple. It all started with E.C. Walton, a bee-keeping lecturer who began crafting affordable beehives for his students. When local farmers saw his carpentry skills, they came calling for chicken coops, and soon Walton Muskham Beehive Works was born.
From those early days in Nottinghamshire, we’ve spent over 140 years learning how to design and deliver high-quality garden buildings that stand the test of time. What began with beehives has grown into sheds, summerhouses, and spaces that help people make more of their outdoors.
When you choose Waltons, you’re not only investing in high-quality products - you're choosing expert design, time-tested durability, and a customer-first commitment that sets us apart. Here’s why thousands of homeowners continue to trust Waltons for their outdoor space.
Our Services
Written by the company
- Home Installation
- Daunted by the prospect of installing your new shed or garden building yourself? Why not save yourself the hassle and have our team do it for you?
- Free delivery to most UK postcodes
- At Waltons we offer free delivery to most UK postcodes, on all our garden buildings.
- Ready Painted Service
- Our ready-painted service is available on a selection of our shiplap sheds, summerhouses, greenhouses, and playhouses. Your building will benefit from our Paint Promise guarantee*. This means your paint will last 3 years with minor care and attention – and your building will still benefit from our 10 year anti-rot guarantee. How does it work? Step 1 Choose your garden building and select our ready painted service in one of our six shades. Step2 Our garden building will be professionally painted in our factory. Step 3 When your building has been painted, our team will contact you to arrange a delivery date. Step 4 Your building will be delivered ready painted on your chosen date. Step 5 Additional paint is supplied with your building for future touch ups.
1 Year manufacturers guarantee on our entire range of wooden buildings
As standard, and to give you peace of mind, we offer a 1 year manufacturers guarantee on our entire range of timber garden buildings.
Please note that our Guarantees do not cover your garden building from the natural movement of timber that takes place over time. This includes; the twisting, warping and splitting of timber.
Contact info
Old Great North Road, NG23 6QN, Newark , United Kingdom
- 01636 821135
- service@waltons.co.uk
- www.waltons.co.uk
4.0
Great
13K reviews
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Good product excellent after sales…
Good product excellent after sales experience when one of the components was faulty.
June 18, 2026
Reply from Waltons
Thank you for your great review!
After sales
The ordering, processing and delivery were all ok.
Installation was fairly straightforward.
As with most cases it’s the after sales that I have issue with.
Huge gaps gave appeared between some wall planks on the summerhouse (25mm etc.).
I asked for some advice but was told this was normal.
The replies to my query were just a couple of sentences ending with “ as per instructions” or “as per our warranty”
I was hoping for a little more help and interaction.
July 19, 2026
Unprompted review
Reply from Waltons
Thank you for leaving us your review
Your feedback is appreciated and will be passed on to the teams
Corner summerhouse with side shed , Very Disappointing
The purchase was smooth , but there were so many parts missing , and even though I purchased a base and were meticulous that it was level , lots of the panels were warped causing problems, we had to add wood to cover gaps that were created by warps. There were nails that had been nail gunned which is fine but lots were sticking out enough to catch your hands. Lots of wood was missing ie there wasn't enough wood to do the facia supplied so we had to use the wood for the decking to finish the facia ! Screws for the shed door were too long even though used size stated and even the shirt ones too long ! And very knotty wood!! With the heat I can see daylight through one point in the side panel !
Basically the quality of the Corner summerhouse with side shed I received was very disappointing for the money.
June 24, 2026
Reply from Waltons
Thank you for taking the time to leave your review.
We're pleased to hear that your purchasing experience was smooth, but we're very sorry to learn that the quality of your garden building did not meet your expectations.
The issues you've described, including missing components, warped panels, protruding nails, gaps, and concerns with the supplied fixings, are not the experience we want our customers to have. While timber is a natural material and characteristics such as knots and some movement can occur, your comments suggest there were a number of issues that impacted your assembly and overall satisfaction.
We appreciate how disappointing this must have been, particularly after taking the time to prepare a suitable base and complete the installation.
Your feedback has been shared with our Quality and Manufacturing teams so that the concerns you've raised can be reviewed as part of our ongoing product improvements. Thank you again for bringing this to our attention, and we're sorry that your experience has left you feeling disappointed with your purchase.
I’m writing this in behave of my mum
I’m writing this in behave of my mum. She ordered a summer house from Waltons and waited over 2 months for this to be delivered. She paid extra for the painting of the summer house and for it to be fixed together. They arrived and fix the summer house. The veranda part was green and the rest of the summer house was grey which was the colour my mum had chosen. My mum called three times and all they said was, you need to wait for a date. She finally got annoyed and received the part to be replace for it to show up not painted AT All. The guys arrived today to fix a part that was not needed, they were unable to do anything as it needed to be replaced by a painted part. They were shocked to see the summer house handles, screws were not straight, split wood from where the nails were banged in and the paining very patchy. We didn’t complain about this because as far as we were concerned we felt it hadn’t been finished.
My mum is very disappointed with the customer service as they clearly aren’t able to deal with complaints effectively and the installation was appalling. Hopefully you will have better service than my mum had received and I am hoping that this will generate a call rectify the appalling overall service my mum has received so far.
July 21, 2026
Unprompted review
Reply from Waltons
We're very sorry to read about your mum's experience and appreciate you taking the time to share your feedback.
We completely understand how disappointing this must have been, particularly after waiting for the summerhouse to be delivered and installed. We sincerely apologise for the issues you've described regarding the painted components, installation quality and the delays in resolving the matter.
Having reviewed the case, I can see that our Customer Service team is already aware of these concerns and is actively working to resolve them. Please be assured that the matter remains under investigation, and the team will continue to keep your mum updated as soon as further information is available.
We're sorry that the experience has not met the high standards we strive to provide, and we appreciate your patience while we work towards a satisfactory resolution.
Thank you again for bringing this to our attention.
Reply from Waltons
Thank you for taking the time to leave your review.
We appreciate your feedback regarding the number of parts and the assembly instructions. We're always looking for ways to improve our products and make the building process as straightforward as possible, so your comments are valuable to us.
Your feedback has been shared with our Product and Technical teams for consideration as we continue to develop and improve our products and instruction manuals.
Thank you again for your feedback and for choosing Waltons.
Great Value Log Cabin
Delivery was on time as scheduled, driver was helpful and unloaded the cabin efficiently and too through to rear garden. As this is a log cabin it comes in component form. It was very easy to erect and all parts fitted very well. The quality is very good for the price and I am very pleased with the finished cabin.
I would recommend Waltons on every level.
June 25, 2026
Reply from Waltons
Thank you for leaving your lovely review on our delivery service
We hope you love your new log cabin!
We appreciate you recommending us to others to use
Excellent delivery Lee was very careful…
Excellent delivery Lee was very careful when unloading stacked it all very neatly
July 20, 2026
Unprompted review
Reply from Waltons
Thanks for your great review!
Poor quality timber that was warped and…
Poor quality timber that was warped and near impossible to put together, even with professional help
June 24, 2026
Reply from Waltons
We're very sorry to read your review and to hear that you experienced difficulties assembling your garden building.
Timber is a natural material, and some movement can occur depending on storage and weather conditions. However, we're sorry to hear that the timber you received made assembly so difficult, particularly as you had professional assistance.
We'd welcome the opportunity to investigate your concerns. If you could contact our Customer Service team with your order number and photographs of the issues you've experienced, our Technical Team will be happy to review these and work with you to reach a suitable resolution.
Thank you for taking the time to share your feedback.
No follow up service after delivery
Do not use this company!! Had a summerhouse delivered then only 1 week later our circumstances changed as in my partner had to be admitted to hospital for a procedure. We phoned the company to order the installation service and they refused because we had not ordered this service at time of purchase. All they could offer was 'contact your local joiner' Quality of the summerhouse not very good - perspex windows, not glass and thin wood. Not al all happy with the service!
July 20, 2026
Unprompted review
Reply from Waltons
We're sorry to read your review and disappointed to hear that you were unhappy with your experience.
We're especially sorry to hear about your partner's circumstances and hope they are recovering well.
Unfortunately, our installation service must be arranged at the time of purchase, as installation slots are planned in advance and are dependent on the product and location. We appreciate that unexpected situations can arise, and we're sorry that we were unable to accommodate your request after delivery.
We're also sorry to hear that the summerhouse did not meet your expectations. Our product descriptions specify the materials used, including the glazing type, but we appreciate that this may not have been what you were looking for.
As we are unable to identify your order from this review, we would welcome the opportunity to look into your concerns further. Please contact our Customer Service team with your order details so we can investigate your experience and see if there is anything further we can do to help.
Thank you for taking the time to share your feedback.
Need to do better.
Ordered a Willow Way 1 climbing frame for our 4-year old grandson. I read online reviews beforehand and knew the wood was untreated and that all fixing holes had to be drilled. Walton's have been trading since 1878 so they ought to be capable of getting things right by now. Various packs of timber were delivered shrink-wrapped with unhelpful codes such as SU-12NTTWRSLRF01WD-V2-FK. These had to be married up with component packs and instruction leaflets - only some of the instruction leaflets hadn't been proof-read properly and the codes were duplicated.
Component packs were clearly intended to be exact count - only some were short (none had too many!). Some components (e.g penny washers) were too big and didn't fit. When called, Walton's were aware of the problem already - but offered no solution.
Two component packs along with their associated instructions were missing. One component pack we managed without - the other Lily from Customer Services supplied using next day delivery.
It took a lot longer to build than expected - two trips to Screwfix, during the build didn't help with timings. Now it's finally built, our grandson loves it so it was worth the effort but Walton's really needs to do better.
June 16, 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave such a detailed review.
We're pleased to hear that your grandson is enjoying his new climbing frame and that, despite the challenges you experienced during assembly, it has all been worthwhile.
That said, we're sorry to learn that the build process was more difficult than it should have been. We appreciate your feedback regarding the packaging, component identification, instruction manuals, missing parts and fixings. We understand how frustrating it must have been to make additional trips to purchase items while assembling the product.
We're pleased that Lily was able to assist in getting the missing components to you promptly, and we'll be sure to pass your kind comments on to her.
Your feedback is invaluable and has been shared with our Product, Manufacturing and Technical teams as we continually review our products, instructions and packaging to improve the customer experience.
Thank you again for taking the time to share your experience and for choosing Waltons. We hope your grandson enjoys many happy years of play on his climbing frame.
Customer service was great
Customer service was great. We needed to delay delivery a couple of times as the landscapers were behind schedule, and this was arranged easily and quickly. I was a little surprised when the delivery truck arrived at 6:30 in the morning, but the driver was fiendly and unloaded the whole delivery without needing any assistance. The build quality is not fantastic, but is great value for the price.
July 7, 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave us your great review on our services
We're happy to hear these met your expectations
Your feedback is much appreciated by us all
Very delayed delivery with no notification
I ordered my summer house in May and was advised usual delivery was in 3 weeks. When three weeks had passed with no delivery date advised I followed up and was told it would not be coming until July. I had arranged for someone to erect it for me in June. Due to the delay ( and not being advised of this delay) I have not found anyone to construct it so I can’t comment on its final appearance. That said when it arrived the delivery driver helpful
July 3, 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave your review.
We're sorry that your summerhouse wasn't delivered within the expected timeframe and that you weren't proactively informed of the delay. We completely understand how frustrating this must have been, particularly as you had already arranged for someone to assemble it.
We're pleased to hear that your delivery driver was helpful, and we'll be sure to pass your positive feedback on.
We hope that you're able to arrange installation soon and that, once assembled, your summerhouse meets your expectations and provides you with many years of enjoyment. If you need any assistance with the build or have any questions in the meantime, our Customer Service team will be happy to help.
Thank you again for your feedback.
Victorian growhouse
Lightweight flimsy construction, even at the discounted price it does not represent good value for money. I would not recommend this green house to anyone.
July 19, 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave your review.
We're sorry to hear that the greenhouse did not meet your expectations and that you feel it does not represent good value for money.
Our greenhouses are designed to provide a practical and cost-effective solution for home gardening, but we appreciate that you were disappointed with the construction of the product you received. Your feedback is important to us and has been shared with our Product and Quality teams for review.
We're sorry that your experience has left you feeling unable to recommend us, and we appreciate you taking the time to share your comments.
Easy online ordering and good quality…
Easy online ordering and good quality products at a good price. Delivery was on time and the delivery driver was brilliant! He unloaded everything and checked to make sure everything I ordered was there and nothing broken! The corner summerhouse was very easily put together and it all fitted together perfectly! I’m very happy with the service I received and would deal with this company again! Love our new summerhouse! Thank you!!
July 19, 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave us your lovely review
Your feedback is much appreciated by us all
We look forward to seeing you in the future!
Very professional company
I ordered this as a housewarming present for my son and his family. He enjoyed using his creative skills to build the set. We saw it when we visited them, and it looks very impressive.
Placing the order was simple, and the company’s communication was great. I was kept informed of the order process from start to finish.
June 9, 2026
Unprompted review
Reply from Waltons
Thank you for your great review on our services!
Your feedback is much appreciated by us all at Waltons
Great little house
Great little house. No missing parts, clear instructions
July 7, 2026
Unprompted review
Reply from Waltons
Thanks for your great feedback!
do not use for installation
do yourself a favour and do not use this company for installation. Very nice men but far from being carpenters. I am at this time trying to get a refund. but responses from the company are very slow and frustrating causing me a lot of stress . the summer house was probably very nice prior to installing
July 15, 2026
Unprompted review
Reply from Waltons
We're sorry to read your review and to hear that you're disappointed with your installation experience.
We're pleased to hear that you found the installation team to be polite and friendly, but we're sorry that the quality of the installation did not meet your expectations. We understand how frustrating this must be, particularly if you are currently waiting for your concerns to be resolved.
We'd like to reassure you that all installation concerns are taken seriously and are thoroughly investigated. If you already have an open case with our Customer Service team, please be assured that they are working to resolve the matter as quickly as possible.
We appreciate your patience and apologise for the stress this situation has caused. Thank you for taking the time to share your feedback.
Delivered on time
Delivered on time, but slide was missing. Arrived few days later
July 7, 2026
Unprompted review
Reply from Waltons
Thanks for your lovely review!
Very disappointed with the quality of doors and window
Very disappointed with the quality.
I bought a log cabin, the actual building itself is fine but the doors and window are awful.
Poor quality locks, hinges and general workmanship.
The doors and window frames are held together with staples. I was told by the installers that I should add metal brackets to reinforce and support the doors own weight.
The lock on the door was broken when installed and so was the hinge on the window - two replacement doors and a replacement window hinge were fitted.
My cabin was only built towards the end of May but the lock on my door has broken again already.
The fitters for the current doors told me that the main problem is the poor construction of the doors and the weight of the glass.
I have asked customer services if I can have doors without the glass (the doors are apparently bespoke made to order) but i've been told this is not possible as they come with glass as standard.
Have to say I'm incredibly disappointed considering the amount of money I've spent on the cabin, and the promises made to me by Walton's website when I placed my order .
The website uses phrases such as "hand crafted"
The quality of the doors is like they've been hacked together not crafted.
July 17, 2026
Unprompted review
Reply from Waltons
We're very sorry to read your review and disappointed to hear that your experience has not met your expectations.
While we're pleased to hear that you're happy with the log cabin itself, we're sorry to learn about the ongoing issues you've experienced with the doors, window and hardware. We appreciate how frustrating this must be, particularly after replacement components have already been fitted.
We understand your concerns regarding the construction of the doors and the lock, and we're sorry that you feel the quality has fallen short of what you expected. Your feedback regarding the doors, glazing and overall workmanship has been shared with our Product and Quality teams for review.
We can see that you've already been in contact with our Customer Service team regarding these issues, and we'll continue to work with you to reach a satisfactory resolution.
Thank you for taking the time to share your experience. Feedback such as yours is invaluable in helping us improve both our products and our service.
Dealys no communication
The shed itself is good quality, and once it finally arrived, both the delivery driver and the installation team were excellent. They were professional, friendly, and did a great job, so I have no complaints about them.
Unfortunately, the ordering and customer service experience was disappointing. The original delivery date came and went with no delivery. When I contacted the company, they rearranged delivery for a date I'd already told them I couldn't accept, then said the alternative would be another 4–6 weeks. I eventually had to point out that they were in breach of the Consumer Rights Act and request that the issue be resolved within 14 days, which they did.
To make matters worse, the day before the rearranged delivery they contacted me asking if I already had the shed. When I explained that I didn't, they discovered they had to raise a new order, which didn't inspire confidence.
In the end, the shed arrived within the timeframe I'd requested after I formally challenged the delay, and the delivery and fitting teams were first class. It's a shame the customer service and order management let the experience down, as the people on the ground did an excellent job.
July 9, 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you're pleased with the quality of your shed and that both our delivery driver and installation team provided such a professional and friendly service. We'll be sure to pass your kind comments on to them.
However, we're very sorry that the ordering process and communication surrounding your delivery did not meet the standard you should expect from us. We appreciate how frustrating it must have been to experience delays, conflicting delivery arrangements, and the confusion regarding your order. This is certainly not the experience we aim to provide.
Your feedback regarding our customer service and order management has been shared with the relevant teams so that we can review what happened and continue to improve our processes.
Thank you again for your balanced feedback. While we're sorry that the journey to receiving your shed was disappointing, we're pleased that the final outcome and the service provided by our delivery and installation teams helped to restore some confidence. We hope you enjoy your new shed for many years to come.
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