Very happy with my greenhouse shed so far. Delivery wasn't the smoothest as didn't roll up the 1st day (problem with van apparently although didn't know until later). Then received email/message to sa... See more
Company replied
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Delivery eventually arrived on third day we were notified, Thursday, then Saturday and eventually arrived on the Monday.. Screws were poor, heads not very good so we replaced those, edges of cl... See more
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The summerhouse it self is great and looks fab in my garden, only thing I’d say, and I know you’re trying to save on paper! But only having the instructions on the phone was ignoring in the bright s... See more
Company replied
The ordering, processing and delivery were all ok. Installation was fairly straightforward. As with most cases it’s the after sales that I have issue with. Huge gaps gave appeared between some... See more
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Company details
About Waltons
Written by the company
At Waltons, we believe outdoor spaces hold more than tools - they hold possibility. It can be a studio, a hideaway, a workshop, or a quiet corner for daydreaming. We’re here to make that space easy to create - with quality garden buildings delivered to your door and all the advice and support you need to bring your outdoor vision to life. Out here, the smallest spaces can unlock the biggest ideas. We’re here to help make it happen.
We’ve been building things for the outdoors since 1878 - long before garden sheds were a household staple. It all started with E.C. Walton, a bee-keeping lecturer who began crafting affordable beehives for his students. When local farmers saw his carpentry skills, they came calling for chicken coops, and soon Walton Muskham Beehive Works was born.
From those early days in Nottinghamshire, we’ve spent over 140 years learning how to design and deliver high-quality garden buildings that stand the test of time. What began with beehives has grown into sheds, summerhouses, and spaces that help people make more of their outdoors.
When you choose Waltons, you’re not only investing in high-quality products - you're choosing expert design, time-tested durability, and a customer-first commitment that sets us apart. Here’s why thousands of homeowners continue to trust Waltons for their outdoor space.
Our Services
Written by the company
- Home Installation
- Daunted by the prospect of installing your new shed or garden building yourself? Why not save yourself the hassle and have our team do it for you?
- Free delivery to most UK postcodes
- At Waltons we offer free delivery to most UK postcodes, on all our garden buildings.
- Ready Painted Service
- Our ready-painted service is available on a selection of our shiplap sheds, summerhouses, greenhouses, and playhouses. Your building will benefit from our Paint Promise guarantee*. This means your paint will last 3 years with minor care and attention – and your building will still benefit from our 10 year anti-rot guarantee. How does it work? Step 1 Choose your garden building and select our ready painted service in one of our six shades. Step2 Our garden building will be professionally painted in our factory. Step 3 When your building has been painted, our team will contact you to arrange a delivery date. Step 4 Your building will be delivered ready painted on your chosen date. Step 5 Additional paint is supplied with your building for future touch ups.
1 Year manufacturers guarantee on our entire range of wooden buildings
As standard, and to give you peace of mind, we offer a 1 year manufacturers guarantee on our entire range of timber garden buildings.
Please note that our Guarantees do not cover your garden building from the natural movement of timber that takes place over time. This includes; the twisting, warping and splitting of timber.
Contact info
Old Great North Road, NG23 6QN, Newark , United Kingdom
- 01636 821135
- service@waltons.co.uk
- www.waltons.co.uk
4.0
Great
13K reviews
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Replied to 96% of negative reviews
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Good product at a reasonable price.
Good product at a reasonable price. Would have give 5 stars if the felt for the roof was better quality, it is too thin and tears easily making handling it difficult.
July 14, 2026
Unprompted review
Reply from Waltons
Thanks for your 4 star review!
Several split panels where nails had…
Several split panels where nails had been hit too hard. Several knot holes where the knot has fallen out. Very rough warped lap work. Quite flimsy construction.
June 23, 2026
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're sorry to hear that you're disappointed with the condition of your building. This isn't the experience we want our customers to have.
We've reached out to you directly to request some photographs of the issues you've highlighted so that we can investigate them fully. Once we've received these, we'll be happy to review everything and work with you to resolve your concerns as quickly as possible.
We appreciate your feedback and hope to have the opportunity to turn your experience around.
Poor quality item
Poor quality item, looked nothing like online and then trying to get refund just wasn’t easy! 50% of total price and that took a week to try and get. Don’t purchase from them if you want a good experience
July 3, 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave your review.
We're sorry to hear that you're disappointed with your experience.
Unfortunately, we're unable to identify your order from the information provided in your review, so we're unable to investigate the concerns you've raised regarding the product and the refund process.
We'd really like the opportunity to look into this for you. Please reply to our message on Trustpilot, or contact our Customer Service team directly with your order number or the email address used to place your order. Once we've located your order, we'll investigate the matter thoroughly and do everything we can to resolve your concerns.
We appreciate your feedback and hope you'll give us the opportunity to put things right.
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're very sorry to hear that you're still unhappy with your experience.
We understand your concerns regarding the missing base, I can we offered a gesture of goodwill in the hope of resolving the matter and acknowledging the inconvenience caused.
We're sorry that, despite these steps, you remain dissatisfied. We always strive to provide a high standard of customer service, so we're disappointed to read your comments and will ensure your feedback is shared with the relevant team.
Mixed Opinions
Ordered the Dove Log Cabin, overall I would say my opinion is mixed, the cabin itself is good although we were supplied a quite a few parts which are cracked or warped it's not until the end you find out there are a few spares, the instructions are tiny two pages on a single side of A4 it mentions in the instructions videos online but the QR codes don't work and checking the youtube channel there was nothing for our model.
We purchased the EPDM superior roof, however the instructions are for felt, on contacting support they eventually replied saying follow the instructions as per the felt as there are no instructions for the EPDM (shocking giving the uplift price), I said that's not right because that would mean using ticks but they never replied.
The purlin on the product is terrible, completely twisted, warped, rough low quality and provided with a join in the middle which is impossible to line up but in the photo it's a complete length, which is as shame because the main wood is pretty good where it's not cracked.
Delivery was a strange one it comes in a nice neat package but because they send one guy with no lifting equipment he has to manually unload everything one by one which means you ideally need to have some pallets on standby to save it being loaded onto the ground and of course there is no way it's going back into the same shape so you need extra covering, but the guy was pleasant.
The cabin itself goes together a bit like lego so the sides go up really quickly, sadly nothing is pre-drilled which would help and quite a few parts need sawing to length.
So as I would say mixed, but now the cabin is up it does look good (apart from that perlin).
July 2, 2026
Unprompted review
Reply from Waltons
Hi,
Thank you for taking the time to leave such a detailed review.
We're pleased to hear that you're happy with the finished appearance of your Dove Log Cabin, but we're sorry that other aspects of your experience didn't meet your expectations.
We'd really appreciate the opportunity to investigate the concerns you've raised regarding the cracked and warped components, the purlin, and the EPDM roof guidance. We've invited you to contact our Customer Service team with your order details and some photographs so we can review everything and work towards a suitable resolution.
Your comments regarding the installation instructions, delivery process, and assembly have also been noted and will be shared with the relevant teams as part of our ongoing improvements.
We hope to have the opportunity to restore your confidence in us.
Timely Delivery and Erection
Delivered early Friday with time to site panels before installation early Monday.
June 23, 2026
Reply from Waltons
Thanks for your 5 star review!
Perfect Playhouse
Excellent service from initial enquiry call.
Delivery date agreed at the time of order and arrived during slot given.
Well made playhouse, good instructions and all fittings supplied and labelled.
Easily built in a couple of days on a concrete base by 2 people. Comes treated but enjoyed painting it !
It was a surprise for our granddaughters and they loved it. They are enjoying decorating inside now.
June 30, 2026
Unprompted review
Reply from Waltons
Thanks for your 5 star review!
The shed itself could have done with…
The shed itself could have done with having numbered parts that you couldplace together rather instead of looking at quite a small instructions, also, lots of the wood is slightly warped and had to be trimmed to be fitted. Lucky my friend is a carpenter. All in all for the price fair
July 12, 2026
Unprompted review
Reply from Waltons
Thanks for your 4 star review!
Great shed
3 failed delivery days from the couriers, today the 13th july being the 3rd delivery date I've had.
EDIT:
4th delivery date successful.
Quality of shed is great, 5 star..
July 13, 2026
Unprompted review
Reply from Waltons
Thanks for your 5 star review!
Excellent Child’s Climbing Frame
Excellent wood quality and looks fantastic once built.
Took 2 people around 6+ hours to fully build. No pilot holes in any of the pieces.
Cant give 5 stars as items missing on delivery that Waltons couldn’t tell me which until it was fully built.
June 29, 2026
Unprompted review
Reply from Waltons
Thanks for your 4 star review!
Great communication from purchase to…
Great communication from purchase to delivery
Paul who delivered the log cabin was brilliant he kept us informed of his arrival time and was nice and early 😀
Knowledgeable helpful and I could not have wished for a nicer experience from Paul a credit to the company
July 13, 2026
Unprompted review
Reply from Waltons
Thanks for your 5 star review!
Great value for money
Great value for money, loving the summerhouse, thank you.
July 13, 2026
Unprompted review
Reply from Waltons
Thanks for your 5 star review!
One star
One star
Building seemed ok to start with altho there was split wood & holes in the timber , I was prepared to get the filled my selfs as I know no wood is perfect .
BUT only a month in & my building slats are coming apart , not good at all imagine what it will be like in winter , I’ve raised concerns but getting no where . Do your home work read all reviews & if I was you I’d shop else where. I also paid the company to put my building up hoping this would be done perfect , rubber roof at £600 is lifting not glued down tight . Absolutely devastated!!!
May 30, 2026
Reply from Waltons
Thank you for taking the time to leave your review. We're sorry to hear that you remain disappointed with your log cabin.
We've been corresponding with you directly regarding your concerns and have carefully reviewed the photographs you've provided.
As explained, log cabins are manufactured from natural timber, which will naturally expand and contract as it acclimatises to changes in temperature and moisture levels. This movement is expected and is why the building is fitted with storm braces, which should be adjusted periodically to keep the logs compressed together as the timber settles. This settling process can continue for up to 12 months, and sometimes longer depending on seasonal weather conditions.
We also noted from the photographs that the building appears to have been treated with a wood preserver only. To protect the timber and comply with the terms of the guarantee, a waterproofing treatment should also be applied once the preservative has fully dried, in accordance with the manufacturer's instructions.
In addition, the photographs indicate the building is being used as a salon. While the cabin can be used for a variety of purposes, this type of use can generate increased levels of moisture and humidity, which may accelerate the natural movement of the timber. Ensuring the building is well ventilated and that moisture levels are managed will help minimise this.
We appreciate this isn't the outcome you were hoping for, but we wanted to provide some context around the natural characteristics of timber log cabins. Should you require any further advice on adjusting the storm braces or caring for your cabin, our Customer Service team will be happy to assist.
Product arrived on time to my desired…
Product arrived on time to my desired delivery point. Easy to assemble
July 7, 2026
Unprompted review
Reply from Waltons
Thanks for your 5 star review!
Everything delivered as stated
Everything delivered as stated. All in good order. Not fully erected yet but looking great so far
June 16, 2026
Reply from Waltons
Thanks for your great review
Some parts warped!!
All ok except one of the doors is a bit warped so I had to by a rotating clip tobattach to the right bottom of the door ro keep it shut. The side panels were not straight which had a knocking effect on fitting the roof panels.
July 13, 2026
Unprompted review
Reply from Waltons
Thanks for your 4 star review!
Great service throughout
Ordered a Log Cabin along with installation. Very pleased with the building itself and all touch points with various staff were professional, friendly and helpful, from the MGP customer services team to the base check and shout out to Cameron who made the delivery and Mark + Mackenzie who put it all together. Will be back to shop again at Waltons again in the future. Thanks.
July 6, 2026
Unprompted review
Reply from Waltons
Thank you for your great review on our services
We will pass your lovely comments onto the driver and installers!
We look forward to seeing you again in the future
Very fast delivery
Very fast delivery, delivery team super helpful and quality of product is excellent
July 2, 2026
Unprompted review
Reply from Waltons
Thanks for your great review
Great quality Summerhouse @ Shedinformed of delivery date and…
Kept informed of delivery date and times on the day of delivery
June 30, 2026
Unprompted review
Reply from Waltons
Thanks for your great review
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