Very happy with my greenhouse shed so far. Delivery wasn't the smoothest as didn't roll up the 1st day (problem with van apparently although didn't know until later). Then received email/message to sa... See more
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Review summary
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Delivery eventually arrived on third day we were notified, Thursday, then Saturday and eventually arrived on the Monday.. Screws were poor, heads not very good so we replaced those, edges of cl... See more
Company replied
The summerhouse it self is great and looks fab in my garden, only thing I’d say, and I know you’re trying to save on paper! But only having the instructions on the phone was ignoring in the bright s... See more
Company replied
The ordering, processing and delivery were all ok. Installation was fairly straightforward. As with most cases it’s the after sales that I have issue with. Huge gaps gave appeared between some... See more
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Company details
About Waltons
Written by the company
At Waltons, we believe outdoor spaces hold more than tools - they hold possibility. It can be a studio, a hideaway, a workshop, or a quiet corner for daydreaming. We’re here to make that space easy to create - with quality garden buildings delivered to your door and all the advice and support you need to bring your outdoor vision to life. Out here, the smallest spaces can unlock the biggest ideas. We’re here to help make it happen.
We’ve been building things for the outdoors since 1878 - long before garden sheds were a household staple. It all started with E.C. Walton, a bee-keeping lecturer who began crafting affordable beehives for his students. When local farmers saw his carpentry skills, they came calling for chicken coops, and soon Walton Muskham Beehive Works was born.
From those early days in Nottinghamshire, we’ve spent over 140 years learning how to design and deliver high-quality garden buildings that stand the test of time. What began with beehives has grown into sheds, summerhouses, and spaces that help people make more of their outdoors.
When you choose Waltons, you’re not only investing in high-quality products - you're choosing expert design, time-tested durability, and a customer-first commitment that sets us apart. Here’s why thousands of homeowners continue to trust Waltons for their outdoor space.
Our Services
Written by the company
- Home Installation
- Daunted by the prospect of installing your new shed or garden building yourself? Why not save yourself the hassle and have our team do it for you?
- Free delivery to most UK postcodes
- At Waltons we offer free delivery to most UK postcodes, on all our garden buildings.
- Ready Painted Service
- Our ready-painted service is available on a selection of our shiplap sheds, summerhouses, greenhouses, and playhouses. Your building will benefit from our Paint Promise guarantee*. This means your paint will last 3 years with minor care and attention – and your building will still benefit from our 10 year anti-rot guarantee. How does it work? Step 1 Choose your garden building and select our ready painted service in one of our six shades. Step2 Our garden building will be professionally painted in our factory. Step 3 When your building has been painted, our team will contact you to arrange a delivery date. Step 4 Your building will be delivered ready painted on your chosen date. Step 5 Additional paint is supplied with your building for future touch ups.
1 Year manufacturers guarantee on our entire range of wooden buildings
As standard, and to give you peace of mind, we offer a 1 year manufacturers guarantee on our entire range of timber garden buildings.
Please note that our Guarantees do not cover your garden building from the natural movement of timber that takes place over time. This includes; the twisting, warping and splitting of timber.
Contact info
Old Great North Road, NG23 6QN, Newark , United Kingdom
- 01636 821135
- service@waltons.co.uk
- www.waltons.co.uk
4.0
Great
13K reviews
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I was not happy with the delivery
I was not happy with the delivery. The delivery driver was great, he texted prior to delivery, giving me an exact time of arrival. What I didn’t like, is that the company doesn’t tell you it will be left outside the front of your home, as the poor delivery driver has to unpack it and hand ball every item off the flatbed driver, so he doesn’t take it into the back garden. We were lucky we have a front drive, so it will be left there all weekend until the guys come on Monday to put it together.
July 10, 2026
Unprompted review
Reply from Waltons
Hi,
Thank you for taking the time to leave your review and for your kind comments about your delivery driver. We're pleased to hear they kept you informed and provided a positive service.
We're sorry to hear that the delivery process wasn't what you expected. Our deliveries are a kerbside service, which means the goods are delivered to the nearest safe and accessible point at the front of the property. Due to health and safety requirements, our drivers are unable to move the building through a customer's property or into a back garden.
We appreciate that this may not have been made clear before your delivery, and we'll ensure your feedback is passed on as we continue to improve the information we provide to customers prior to delivery.
We hope you enjoy your new building once it has been installed.
No instructions for our purchase lots…
No instructions for our purchase lots of knots in the panels which keep falling out
June 17, 2026
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're sorry to hear that you've been disappointed with your purchase.
We've recently moved to a paperless system, so our assembly instructions are now available online. If you've been unable to locate the correct instructions, we'd be more than happy to provide you with the relevant link.
We've also reached out to you directly to request some photographs of the panels where the knots have fallen out. Once we've received these, our technical team will review the images and work with you to find the most appropriate resolution.
We appreciate your feedback and hope to have the opportunity to improve your experience.
Missing parts, poor customer service, lack of urgency…
Ordered at the end of May a climbing frame/swing/slide for our child, two deliveries later and still not all has been delivered even after having to chase, company doesn’t appear to have any idea what has or hasn’t been delivered and keep coming back to us asking us to keep checking parts list, does this random part match the same size as a different part you already have, 6 weeks plus later and I just want what I’ve ordered delivered in full. Company still seem to have no idea what they think has been delivered.
Appears like the climbing frames are all different sets put together, so you have multiple different packs with different instructions and have to work out how it all goes together.
June 17, 2026
Reply from Waltons
Thank you for taking the time to leave your review.
We're sorry to hear how frustrating this experience has been for you.
Having personally worked on your case, I can see that the outstanding parts have now been supplied and that we've offered a gesture of goodwill in recognition of the delays and inconvenience you experienced while we worked to resolve the issue.
We appreciate that there were challenges identifying the outstanding components, particularly as climbing frame sets can comprise multiple packs and instruction booklets. We understand how this added to your frustration and have shared your feedback with the relevant teams as we continue to improve both our products and our service.
Whilst we're pleased we were able to reach a resolution, we're naturally disappointed to see that you still feel unable to recommend us. We hope that, now your order has been completed and the goodwill gesture has been provided, you'll be able to enjoy your climbing frame with your family.
Logistic nightmare
I am very disappointed in your logistics team.They were informed of an incorrect part(1 piece)and needed to be changed for correct one.As of today we still have had no communication since 22/06/26.Very disappointed of service.
June 18, 2026
Reply from Waltons
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with the time it took to resolve the issue with the incorrect part and understand how frustrating the lack of communication must have been.
Having reviewed your order, I can see that the replacement part was successfully delivered on 14/07. Whilst we're pleased the issue has now been resolved, we'd like to sincerely apologise for the delay and the inconvenience this caused.
We hope that now you have the correct part, you'll be able to complete your building and enjoy it as intended. If there's anything further we can assist you with, please don't hesitate to get in touch and our Customer Service team will be happy to help.
Your feedback is important to us, and we'll ensure your comments are shared with the relevant teams as we continue to improve our service and communication.
Thank you again for your patience, and we hope you'll consider updating your review to reflect the resolution provided.
Delieveries incomplete
Delieveries incomplete, delivery dates missed and no contact from the company, Replacement parts damaged and fitters told to just fit it anyway and hide it under the felt. Waste products left after installation and door to shed wouldn't open properly. A terrible experience and one I dont want ever to experience again.
June 13, 2026
Reply from Waltons
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience. The issues you've described regarding the incomplete deliveries, missed delivery dates, damaged replacement parts and the installation are not the standard of service we aim to provide.
We've contacted you directly to discuss your concerns and hope we can restore your confidence in us. Your feedback is invaluable and will be shared with the relevant teams to help improve both our products and our service.
We appreciate you bringing this to our attention and hope to have the opportunity to put things right.
Order Supply and build on site was…
Order Supply and build on site was efficient. Exception was two lhs door openers were supplied on the UPVC doors we ordered and this was not mentioned. We expected at least one right hand opener.
There are some other snags which are dealt with quickly however I do feel bringing back installers is prevented at all costs. With a little more time for the install team the client should be walked round and checks made to ensure all is good and not for things to be found out after they leave. This is not an installer problem but a supervision!. A call made to a supervisor and client should happen to ensure all is good. Quality checks are not checked once build work is complete between client supervisor and installer to give a thumbs up to leave site with all complete.
June 29, 2026
Unprompted review
Reply from Waltons
Thanks for your 4 star review!
Great Summer House and relatively easy…
Great Summer House and relatively easy to put up-I did 95% of it by myself-really pleased with it
July 1, 2026
Unprompted review
Reply from Waltons
Thanks for your great review
Great Product.
Ordering easy, delivery time great. But we have had missing and incorrect parts.
Customer service has been great and the missing parts received. We are still
Waiting for the roof of the climbing frame to arrive but this has been actioned.
June 29, 2026
Unprompted review
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're pleased to hear that you found the ordering process easy and that our Customer Service team has been helpful in resolving the missing parts.
We're sorry that your climbing frame arrived with missing and incorrect components, and we appreciate your patience while the remaining roof section is on its way. We're committed to ensuring you receive everything needed to complete your product and hope you'll soon be able to enjoy it.
Thank you again for your feedback, and we hope to turn your experience into a five-star one.
Poor delivery service which is a shame.
Item was lovely (swing) but delivery and customer service was awful. The delivery was cancelled (or they didn't show up!) numerous times. Due to this, we wouldn't recommend that anyone order from Walton's. There are plenty of other companies out there which supply similar items for the same price. Sadly the delivery fiasco and customer service really let's this company down.
July 1, 2026
Unprompted review
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're pleased to hear that you're happy with your swing, but we're very sorry that the delivery and customer service you received fell below your expectations.
Unfortunately, as no order details were included with your review, we've been unable to locate your order. We've reached out to you via Trustpilot and would be grateful if you could provide your order number or any information that will help us identify your purchase.
Once we've located your order, we'll investigate what happened with the repeated delivery issues and review the service you received so we can address your concerns appropriately.
We sincerely apologise for the experience you've had and hope you'll give us the opportunity to put things right.
Great customer service…👍
Great customer service…👍
Great product for a good price
June 1, 2026
Unprompted review
Reply from Waltons
Thanks for your great review
Dove log cabin
Very impressed with the cabin. Arrived early, driver very helpful. We built it and found the book very comprehensive and helpful. Went together very well. Quality of wood is great.
All in all very impressed and very happy
July 9, 2026
Unprompted review
Reply from Waltons
Thank you for leaving us your lovely review
It's great to hear the item met your expectations!
Log cabin
Cabin is good and nice and sturdy the only issue I had was there are quite a few bowed tongue in groove planks on both the roof and the floor.
This just meant there are a few little gaps and the floor clicks in some places.
June 18, 2026
Reply from Waltons
Thanks for your 4 star review!
Easy to use website
Easy to use website
Clear delivery date and messages to remind of delivery date
Delivered on time
Would definitely use again
June 17, 2026
Reply from Waltons
Thanks for your great review!
Full experience review
The ordering online was very simple the tracking was worrying as my personal experience with the app has not been good (other businesses).
The delivery on website was slightly misleading it stated earliest of a day but after ordering and receiving the email to schedule (same day) the delivery option for earliest day was 5 days later than the website stated. However the chosen date was met perfectly and the driver was amazing, very helpful and professional.
The quality of summer house is as expected for the type ordered. I lacked build instructions and the order details and product on website lacked links to such document but with hard research I found the installation manual on the website which was easy and straight forward to follow. The pre assembled sections when connected together did not perfectly align but this is the only negative to the pre assembly as it was built extremely easy and quick with two people.
Finally only 1 key for the lock is something I would suggest improves on orders and the perspective windows appear to possibly have a defect but as they came wrapped in protective film would be hard to know until assembled I also have not reported or given a chance for this issue to be corrected.
Overall for the price the product has been a very good purchase.
July 1, 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave us your great review
Your feedback on your entire experience with us is much appreciated by us all at Waltons
Reply from Waltons
Thanks for your great review
So far a very poor experience.
So far a very poor experience.
Ordered in late may a 3m x 4m garden building, selecting in early June a delivery date of Thursday 9th July.
Had confirmation in July and also emailed confirmation on 7th July that the agreed date of the 9th July was confirmed.
Received a message on the 9th July cancelling the delivery due to stocking issues.
Calling the logistics team and customer services team isn't any use as neither can provide any date for delivery or option to resolve the issue, we're left in limbo.
We've both booked holiday leave we can't cancel and have bought stuff for the garden building we don't have which is cluttering up the house.
Worst of all, no clue when the matter will be resolved, no support and by the looks of it they'll be difficult to get someone to give us a refund too without setting our bank on them.
Terrible experience overall.
July 8, 2026
Unprompted review
Reply from Waltons
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience and completely understand how frustrating it must have been to have your confirmed delivery cancelled at short notice, especially after you had arranged annual leave and prepared for your new garden building.
Unfortunately, from the information available within your review, we're unable to identify your order to investigate what has happened.
We've reached out to you via Trustpilot and would be grateful if you could provide your order number or the email address used to place the order. Once we have these details, we'll investigate the matter as a priority and do everything we can to bring this to a satisfactory resolution.
We sincerely apologise for the inconvenience caused and hope you'll give us the opportunity to put things right.
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're pleased that your order has now been delivered and installed, but we're sorry that the communication around your delivery date didn't meet your expectations. We understand how frustrating this must have been.
We've contacted you directly regarding your experience and hope we can restore your confidence in our service. Thank you for your feedback, as it helps us improve the experience we provide to all of our customers.
Good quality and value
Overall, I'm very pleased with the summer house. The quality is good, and now it's assembled it looks great.
The customer service deserves five stars. Everything was easy to organise, they were always contactable, and any queries were resolved quickly. One small part was missing from the delivery and it was sent out straight away. I also accidentally broke one of the parts during assembly, which was entirely my fault, but they replaced it free of charge. It's refreshing to see customer service done so well.
The only reason I'm giving four rather than five stars is that the assembly instructions could be a little clearer. While they are comprehensive, some of the visuals could be larger and easier to follow, which would make the build process smoother.
Overall, it's a good-quality summer house backed by excellent customer service, and I have already shared with people who are buying from the business on my recommendation.
July 4, 2026
Unprompted review
Reply from Waltons
Thanks for your 4 star review!
Wouldn’t both with this product
Very poor quality wood and constructed awful aswell. I have had to reinforce the floor and re nail the wood to the panels also!
Personally wouldn’t waste your money like I have
June 17, 2026
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're very sorry to hear that you're disappointed with the quality of your building and that you've had to carry out additional work yourself. This is certainly not the experience we want our customers to have.
We've contacted you directly to discuss your concerns and have offered an additional gesture of goodwill in recognition of the inconvenience caused. We hope this demonstrates our commitment to putting things right.
Thank you for your feedback, and we hope to have the opportunity to restore your confidence in us.
Delivery service was good but the…
Delivery service was good but the overall quality of the product was poor with protruding nails, staples, splits in the wood & the fact that the thinnest sections of wood was used to produce a flimsy summerhouse which I had to strengthen up with internal studding! Not impressed.
July 2, 2026
Unprompted review
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're pleased to hear that you were happy with the delivery service, but we're sorry that the quality of your summerhouse didn't meet your expectations.
We've contacted you directly to request some photographs of the issues you've highlighted, including the protruding nails, staples and splits in the timber. Once we've received these, we'll be happy to investigate further and work with you towards a suitable resolution.
We appreciate your feedback and hope to have the opportunity to turn your experience around.
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