W and P Compliance Reviews 688

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and supportive approach, making complex processes feel much less stressful. People frequently highlight the excellent service, noting the thoroughness and practical advice received, which significantly aided in achieving their goals. The user experience is often described as smooth and effortless, with many appreciating the clear explanations and engaging delivery of information. The company's website and portal are also commended for being fantastic and easy to use. Reviewers found the training sessions and webinars highly informative and well-organized, with content delivered at a good pace and encouraging interaction. However, some people found staring at a screen for an extended period tedious, despite acknowledging they learned valuable information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff's professionalism,... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the information shared to be very... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, helpfulness, and... See more

Website

Customers consistently note positive experiences with the website and online content. Many found the portal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with overall service! Completely felt at ease with Marianne, such a lovely lady and very informative. As a first time registered manager Marianne was able to offer so much advice and know... See more

Company replied

Rated 5 out of 5 stars

Big thank you to Lorna at W&P for helping me get through the whole CQC registration process! She has excellent knowledge, experience, always keen to help and made everything way less stressful than I... See more

Rated 5 out of 5 stars

I was very impressed with Marianne, she was very thorough, fair and supportive. She was very supportive and made staff feel at ease with her, she gave us such in-depth feed back with supporting materi... See more

Rated 5 out of 5 stars

I would like to commend Lorna Lyons Smith for her support and guidance during my preparation towards a CQC Registered Manager/Nominated Individual interview. Lorna's professionalism and knowledge shon... See more


Company details

  1. Consultant
  2. Business to Business Service
  3. Education Center

Written by the company

W&P Compliance Centre provides Compliance & Training Courses for Health & Social Care Services including Care Homes, Nursing Homes, Domiciliary Services, Learning Disability, Supported Living, and other non hospital based community services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

688 reviews

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Rated 5 out of 5 stars

Insightful collaborations with W&P

I first came into contact with W&P (they were recommended to me by a clinical colleague) when working with another provider several years ago and needed policies, procedures and associated documentation. I have always found all colleagues at W&P that I came into contact with to be extremely helpful and knowledgeable; they will go out of their way to answer any queries you may have about purchasing their products or services or after you have received these.
More recently during 2024, I have attended two webinars delivered by Lorna on CQCs new regulatory approach (full webinar and the refresher webinar). I have found both of Lorna's webinars to be engaging and informative and really useful to provide self- assurance that I fully understand everything; this is essential for me given I work in a lead quality and compliance role. The learner guide and slides that are provided post webinar sessions are full but clearly explained and a good reference point. Thank you for valuable insights Lorna.

August 15, 2024
Unprompted review
W and P Compliance logo

Reply from W and P Compliance

Thanks for the comprehensive feedback Karen. Its great to know that our continuous efforts to provide the best customer service are working

Rated 5 out of 5 stars

Really comprehensive business planning…

Really comprehensive business planning advice, rapid response to queries and professional templates and policies. Would highly recommend.

August 13, 2024
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Reply from W and P Compliance

Glad we could help Gillian and best of luck with the business

Rated 5 out of 5 stars

Session was informative and having…

Session was informative and having other participants from the same professional background made the interaction beneficial, sharing experience.

August 9, 2024
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Reply from W and P Compliance

Thank you for the feedback Kim glad you found it useful - hopefully see you on future courses

Rated 5 out of 5 stars

Feedback

It was really informative and interesting and i like how the learner booklet was sent following this!

August 9, 2024
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Reply from W and P Compliance

Thank you for the feedback Victoria glad you found it useful

Rated 5 out of 5 stars

Mock inspection with Marianne

We had a wonderful experience with Marianne, who was exceptionally good about what she does. Marianne is attentive to details, and was very thorough with the mock inspection. Marianne was not only out to pick what our organisation was well, she also complimented us on what we were doing well and how much positive impact that was going to have on our service delivery as a provider. Marianne advised on some good practice and carried every member of our team along. Marianne's level of professionalism is top notch. Thank you for coming around.

July 27, 2024
Unprompted review
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Reply from W and P Compliance

Thank you Abby, its great to know that our mock inspections are helping customers with their compliance - Marianne says Hi

Rated 5 out of 5 stars

Very interesting training

Very interesting training, pitched at the right level and useful for my work.

July 25, 2024
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Reply from W and P Compliance

Thank you for the feedback Leigh glad you found it useful

Rated 4 out of 5 stars

feed back

felt that the session was open and transparent and easy understandable

July 26, 2024
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Reply from W and P Compliance

Thank you for the feedback Lorraine glad you found it useful

Rated 5 out of 5 stars

This was one of the best training…

This was one of the best training sessions I have attended. The trainer is top class, she really knows her subject matter, her style was engaging, and the content was on point! loved it!
I would definitely recommend this training, it covered everything we needed and more. 10/10!

July 25, 2024
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Reply from W and P Compliance

Thank you Sue - that's great feedback - hope we see you on future courses

Rated 5 out of 5 stars

the webinar was thoughtfully organised

the webinar was thoughtfully organised, allowing for a smooth flow of information. the presenter, even though I joined late, did an excellent and exceptional job of explaining the concepts and providing practical examples to enhance understanding. Knowledge and expertise in all subject matter were evident.

July 26, 2024
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Reply from W and P Compliance

Thank you for the feedback its good to know we have the course content and delivery right and that delegate get the most out of every session

Rated 5 out of 5 stars

Very informative webinar

Very clear and to the point, I really enjoyed this webinar, I have a very good understanding of what to do and I got some great ideas that I can implement

July 26, 2024
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Reply from W and P Compliance

Thank you for the feedback Kharis glad you found it useful

Rated 5 out of 5 stars

Thank you so much

Thank you W and P and Lorna you are the
best 😀 I couldn’t have done it without you. Your patience, support, knowledge and understanding has been invaluable. Would strongly recommend to anyone thinking of setting up their own business.

July 8, 2024
Unprompted review
W and P Compliance logo

Reply from W and P Compliance

Thanks for the kind words Pauline its always great to hear and thank you for the recommendation.

Rated 5 out of 5 stars

Very informative

Very informative, thank you.

July 15, 2024
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Reply from W and P Compliance

Thank you for the feedback Kavine glad you found it useful

Rated 5 out of 5 stars

I knew most of this information

I knew most of this information, but I learnt a lot too, and was reminded of others. Also made me realise there were things we might need for evidence that I hadn't thought of.

July 15, 2024
W and P Compliance logo

Reply from W and P Compliance

Thank you for the feedback Janet glad you found it useful and to help you consider things that you hadn't previously thought of - that is what the course is designed for.

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