Extremely Poor Service – Negligent and Uncaring Treatment
Extremely Poor Service – Negligent and Uncaring Treatment
I am extremely disappointed and frustrated with the treatment I received at this dental practice. The reception staff are unprofessional and unhelpful – all they seem to care about is scheduling appointments and getting paid. There is zero sympathy, no proper communication, and absolutely no focus on patient care or dental health.
I came in with a cracked front tooth, in pain and looking for a solution. Instead of receiving proper treatment or even empathy, I was rushed through two appointments, both of which were short and careless. I repeatedly told the dentist that the filling didn’t feel right, but they ignored my concerns.
As a direct result of this negligence, my front tooth has now cracked and fallen out. The dentist clearly saw that the tooth was in poor condition, but still chose to do a poor-quality, temporary fix. I have been left without treatment, in pain, and told to wait another week and a half for the next appointment.
This is completely unacceptable. NHS patients have a right to proper and respectful care, and this clinic failed to meet even the most basic standards. They wasted my time, left me without any help, and now I have to deal with the damage they caused.
I’ve tried to contact the clinic for a solution – no one has responded. I am now filing a formal complaint to the NHS and urge anyone considering this place to think twice. You risk losing your time, your money, and your dental health.
April 19, 2025
Unprompted review