Absolutely top-level support. Casper helped me reset my entire internet connection from scratch so that I actually get the 1 Gbps pack I'm paying for. He explained everything clearly, gave genuin... See more
Company replied
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See what reviewers are saying
Professional service rendered quickly and a nice chat at the end, superb. Do extend the service hours late in the evening for problems other than tech as people have work just like you guys and can’t... See more
Company replied
Oh, i can not remember the persons name who i was talking to, however, my phone call to resolve wifi issues was without the doubt best experience. He was great with suggesting solutions and made ever... See more
Company replied
Customer service provided me with excellent service. He first took care of my issue then was able to inform me of better products and explained everything thoroughly so there was no confusion. Really... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Movie Streaming Service
- Phone and Internet Service
- Telecommunications Service Provider
About Waoo
Written by the company
Kontakt kundeservice hos den fiberleverandør, der leverer dit internet fra Waoo. Du finder kontaktoplysningerne her.
Er du i tvivl om, hvem din fiberleverandør er? Tjek, hvem der sender din regning, og kontakt dem direkte.
Er du i tvivl om, hvem din fiberleverandør er? Tjek, hvem der sender din regning, og kontakt dem direkte.
Danmarks bedste internetselskab for 14. gang*
Written by the company
- Kåret af Danmarks bedste kunder
- I de 15 år, hvor Loyalty Group har lavet deres BrancheIndex Internet i Danmark, er Waoo blevet kåret 14 gange som Danmarks bedste internetselskab. Titlen er ved at være velkendt, men den giver os altid lyst til at vise, hvorfor vi bliver ved med at fortjene den. Vi holder os opdaterede og skarpe, så I får den bedst mulige service og den optimale digitale oplevelse. Det er internet og TV, som det burde være. *Loyalty Groups BrancheIndex Internet 2026
Contact info
True Møllevej 9, 8381, Tilst, Denmark
- +45 70 10 22 20
- trustpilot@waoo.dk
- www.waoo.dk
4.8
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I like this company very much just…
I like this company very much just because of best high speed internet without any problem and co-operative behavior love this,
November 19, 2025
Reply from Waoo
Hallo
Thank you for your review. We are happy that you are satisfied⭐
Venlig hilsen
Waoo/Matilde
1 order placed online and 1 via…
1 order placed online and 1 via phone... 1 year later (if not more), still no internet from them 😂😂 nor any contact from their side. Glad I didn't contact my previous company for stopping the internet :)
November 15, 2025
Unprompted review
Reply from Waoo
Hi,
We're truly sorry to hear about your experience. This is not the level of service we strive to provide.
We would like to investigate this matter further to understand what went wrong.
We've sent you an email requesting more information so we can assist you.
Thank you for bringing this to our attention, and we appreciate your patience.
______________________________________________
Updated 25.11.2025
Hello,
Since we haven't heard back from you, we haven't been able to look into your case further.
If you still need assistance, please feel free to contact our customer service for help.
Best regards Catja, Waoo.
Reply from Waoo
Hejsa Michael
Tak for at dele din oplevelse med os⭐
Venlig hilsen
Waoo/Matilde
Eksemplarisk kundeservice
November 5, 2025
Reply from Waoo
Hejsa
Vi er glade for, at du har modtaget en eksemplarisk kundeservice fra os. Tak for din positive feedback 😊
Venlig hilsen
Waoo/Camilla
PROFESIONAL SKILLS / VERY POLITE / VERY HELPFUL
I had a really nice conversation, very helpful and was a person very dedicated Professional at technic support from your company. Thank you very much.
October 16, 2025
Reply from Waoo
Hallo Claudiu
Thank you so much for your kind words! We're glad to hear you had a positive experience with our support team.❤️
Your feedback means a lot and motivates us to keep delivering great service.💪
Best regards
Waoo/Anna-Sofie
Reply from Waoo
Hallo John
Thank you for your words on this page.😊
Kind regards
Waoo/Anna-Sofie
Professional and good at trouble…
Professional and good at trouble shooting. Although the first few attempts at sorting out network issues was a dud, the staff found a way to get me back online within 10 minutes
October 2, 2025
Reply from Waoo
Hi
We're happy to know that our staff was able to get you back online within 10 minutes. Thank you for your positive review, it means a lot 😊
Kind regards
Waoo/Camilla
Slow to connect
I arranged for connection for the day after I moved in. On the day I was told the connection was activated, but I did not have any router or box. They sent us a fibre box which arrived two days later, only to find that we needed a router too. I now can't get connected until a week after we move in (and who knows if that will work).
Please provide a clearer set of instructions for how to get set up with a new connection and what is needed for a new connection
September 24, 2025
Unprompted review
Reply from Waoo
Hello Felix,
I'm truly sorry to hear about the delays you've experienced with the start of your connection. This is certainly not the experience we want you to have, and I understand how frustrating it must be.
I would like to take a closer look at your situation to find out what went wrong and how we can best assist you moving forward.
To do this, I have sent you an email requesting some additional information.
______________________________
Updated 02.10.2025
Hello Felix,
As we have not heard further from you, we have been unable to investigate your case further.
If you still need assistance, please feel free to contact our customer service regarding this matter.
Best regards Catja, Waoo.
God service 😊
September 22, 2025
Reply from Waoo
Hejsa Francisco
Tak for din anmeldelse😁
Venlig hilsen
Waoo/Matilde
Go service 👍
September 18, 2025
Reply from Waoo
Hejsa Poul
Tak for din anmeldelse😁
Venlig hilsen
Waoo/Matilde
God service.
September 10, 2025
Reply from Waoo
Hejsa Rosalinda
Tak for dine ord på denne side.😊
Venlig hilsen
Waoo/Anna-Sofie
Camilla from Customer service is great
Camilla from Customer service was fantastic. She really helped me to solve and answer all of my queries.
September 1, 2025
Reply from Waoo
Hi Jazz
We're really happy to hear that you had a fantastic experience with our customer service. Thank you for your positive review 😊
Kind regards
Waoo/Camilla
Longer phone waiting time, fine service
Longer phone waiting time, no warning or info how long to expect before reaching agent. Agent was friendly, very competent and helped me quickly and efficiently.
August 27, 2025
Reply from Waoo
Hi Joseph
We're sorry about the longer waiting time but glad to hear that you recieved friendly and efficient help once you got through. Thank you for your feedback 😊
Kind regards
Waoo/Camilla
A very nice and friendly voice
A very nice and friendly voice, who tried hard to explain to me what was best for me.
August 27, 2025
Reply from Waoo
Hi Glen
We're happy to hear you had a good experience with our customer service. Thank you for your feedback 😊
Kind regards
Waoo/Camilla
Reply from Waoo
Hi James
We're happy to hear you received quick and polite assistance. Thank you for the positive feedback 😊
Kind regards
Waoo/Camilla
WiFi issues
I had issues with WiFi, after 2 calls git fixed, didn't have to wait to long on the queue and the technicians were really helpful
August 22, 2025
Reply from Waoo
Hallo
I am glad to hear you got the help you were looking for.💪
Thank you for your words on this page. 😁
Kind regards
Waoo/Anna-Sofie
Good service
Good service. I think it was Mathias. So far so good and fixed my problem fast. 😊
August 20, 2025
Reply from Waoo
Hallo Sarah
It is a pleasure to hear that my colleague could help and that your problem is resolved.💪
Thank you for your words on this page.❤️
Kind regards
Waoo/Anna-Sofie
WAOO makes me say WAOO this is such bullshit!
It takes forever for this box to even start and then it starts bugging out and by the time it starts working, I’ve missed the programme
August 18, 2025
Unprompted review
Reply from Waoo
Hi Lukas,
I'm sorry to hear that you're experiencing issues with your connection.
I would like to investigate this further, so I have taken the liberty of sending you an email requesting more information.
Best regards Catja, Waoo.
_______________________________________________________________________
Opdateret d. 22.08.2025
Hi Lukas,
As we have not received any further communication from you, we have been unable to investigate your case further.
Should you still require assistance, please feel free to contact our customer service regarding this matter.
Kind regards,
Anton from Waoo
Fantastisk service 👌!
August 7, 2025
Reply from Waoo
Hejsa Thomas
Tak for din anmeldelse😁
Venlig hilsen
Waoo/Matilde
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