Warranty Assist Reviews 714

Unfortunately, there was a misunderstanding whilst making a claim. The guy I was dealing with initially was called Adam, who did not fill me with confidence and certainly did not have a “ can do” attitude. After reading the reviews the same name kept coming up again and again and this was, Dane. I decided to give him a call and sure enough with a matter of days my “ misunderstanding” was dealt with swiftly and into a good conclusion. Well done Dane you are everything the reviews say. Thank you .

Having recently purchased a vehicle which unfortunately required a new part within a matter of weeks I was worried that the warranty may not cover it but following a few conversations with Ryan and Dane who were both very helpful and courteous I am delighted to say that my claim was settled efficiently and fairly - I would highly recommend Warranty Assist !!

My claim was dealt with efficiently and quickly! Zaki Dar and Dane Walters were really helpful and friendly to get me the money for my repairs back, thank you so much!

Waste of time and money .. i got my car from car planet and i was tricked in to 5 years. Gold warranty ! They have done noting for me at all.. not even one car service !!

Professional support and service supported by Zaki Dar

Everyone was especially helpful my claim got approved within the day and went on hassle free, amazing company would definitely recommend.

My query was handled swiftly with no issues. I’d like to thank Dane and Warranty Assist for their impeccable service.

The dreaded point where the car you bought had a fault came along. Warranty assist were brilliant in helping me when my Audi went wrong. So grateful for their service and would recommend to family and friends.

I recently made a claim with warranty assist for my car. The claim was processed smoothly and made really simple for myself and my partner.

After an initial miscommunication, a big thanks to Dane, Dans and Mikes who resolved my claim swiftly.

Great customer service, thank you.

Don't bother wasting your money, the contract may as well be written on toilet paper, so many get out clauses even though they will tell you the coverage is full when they miss sell it to you.

Never Ever Ever go for this warrenty. Useless taking ages to response. Coming back with rejection claim. Save money for you and deal problem your own paid £1800 for warrenty nothing in return.

I was impressed with the way my claim was handled and processed. Thank you Ryan and Dane for your professional handling of the claim and the positive outcome.

Excellent Service All Round.
My claim was dealt with both professionally and efficiently from start to finish.

First time claiming from Warranty Assist under the 'Gold' policy. Experienced a drive system failure resulting in a bill of around £700. As the car was fully serviced and the fault was "sudden and unexpected" (not general wear and tear), I expected the bill to be paid without quibble. However, only £160 was offered and this did not include the nearly £300 for the most expensive component. This was on the basis that the flange extension shaft was not covered specifically, despite the policy stating "shafts, (all, including all extension shafts)" are covered. I have had to pay the garage in full to get my car back. I am now in the complaints process. I would not recommend Warranty Assist unless you like to be disappointed.

Dan was honestly so amazing with my claim. He kept me updated with everything and was very patient with me

Warranty Assist should provide documentation to its end customers, beyond the car dealerships. I found myself having to pay 50% of a bill that really should have been fully covered. I was fortunate to get the 50% payment thanks to Thornton in repairs presenting my case - very grateful that he was proactive in doing this. Then Dane W came along to offer further payment after understanding my case and my frustrations at the use of T&C’s to escape payment.

I want to reiterate the help and guidance provided by both Dane & Thornton was first class - both are an asset to the company. Without these two I would have submitted a 1 star review.

Was sold warranty from dealer, paid £570 for Gold cover, was sold a car with full service history and MOT, car stopped working- no offer of recovery. Although does state in policy they can offer a recovery service and they pay upto £120. Did not offer and paid nothing to cover. Then told was not serviced in year car was bought, ( only just flagged as serviced due in 29 days on vehicle). Both warranty assist rejected claim. No money, no help from expensive warranty and no car. AVOID!!!

Smooth and hassle free as possible. From the repairs team to customer service. Great company to deal with.

Used Warranty Assist in a time of great stress and hassle and they came through with flying colours!

Hi will highly recommend them and thank you for the follow up call by Customer service manager to make sure all was well!

Thank you all.