Warranty Assist Reviews 

Excellent Service All Round.
My claim was dealt with both professionally and efficiently from start to finish.

First time claiming from Warranty Assist under the 'Gold' policy. Experienced a drive system failure resulting in a bill of around £700. As the car was fully serviced and the fault was "sudden and unexpected" (not general wear and tear), I expected the bill to be paid without quibble. However, only £160 was offered and this did not include the nearly £300 for the most expensive component. This was on the basis that the flange extension shaft was not covered specifically, despite the policy stating "shafts, (all, including all extension shafts)" are covered. I have had to pay the garage in full to get my car back. I am now in the complaints process. I would not recommend Warranty Assist unless you like to be disappointed.

Dan was honestly so amazing with my claim. He kept me updated with everything and was very patient with me

Warranty Assist should provide documentation to its end customers, beyond the car dealerships. I found myself having to pay 50% of a bill that really should have been fully covered. I was fortunate to get the 50% payment thanks to Thornton in repairs presenting my case - very grateful that he was proactive in doing this. Then Dane W came along to offer further payment after understanding my case and my frustrations at the use of T&C’s to escape payment.

I want to reiterate the help and guidance provided by both Dane & Thornton was first class - both are an asset to the company. Without these two I would have submitted a 1 star review.

Was sold warranty from dealer, paid £570 for Gold cover, was sold a car with full service history and MOT, car stopped working- no offer of recovery. Although does state in policy they can offer a recovery service and they pay upto £120. Did not offer and paid nothing to cover. Then told was not serviced in year car was bought, ( only just flagged as serviced due in 29 days on vehicle). Both warranty assist rejected claim. No money, no help from expensive warranty and no car. AVOID!!!

Smooth and hassle free as possible. From the repairs team to customer service. Great company to deal with.

Used Warranty Assist in a time of great stress and hassle and they came through with flying colours!

Hi will highly recommend them and thank you for the follow up call by Customer service manager to make sure all was well!

Thank you all.

Had a problem with the handbrake on my car, AA we're called out and managed to get the car to my local garage for inspection/ repair. Turns out it was a brake caliper. Sent an email to warranty assist with all the information and within a couple of days had my invoice refunded to me. Dane went above and beyond! Thanks

I wish to express my sincere appreciation for the excellent warranty assistance I received. The service was handled with the utmost professionalism. Both Ryan and Dane Walters were highly communicative, effective, and instrumental in resolving my issue promptly. They managed the entire process seamlessly from start to finish, resulting in a highly satisfactory outcome.

I bought a used car off autotrader and car came with warranty with warranty Assist so thought this would give me confidence in buying a used car. However after one week the engine light come on and took car to garage. Was advised by garage that there were issues with turbo and fuel pump and was quoted £2,580. Discussed with warranty and sent a third party for assessment and report. this was carried out and waited over a week for report and then was informed they will not cover any of the cost as the damage was due to previous poor repair. Only having the car 1 week this was not my poor repair it was from previous owner. This company does not advocate for there customers and i am now being penalised for previous owner and having to pay the garage costs.

Not recommend this company, bad company, after expecting my wife car in garage, they send back report as nothing is covered the reason is the car was repaired before not correctly, how we know that is joke ,now we gonna pay 2800£ the full amount to repairs is joke
Not recommend at all

We’ve been using Warranty Assist for our dealership and the service has been excellent from day one. They react quickly to any issues that come up and always do their best to help resolve them as smoothly as possible. Their communication is spot-on, and you can tell they genuinely care about supporting both the dealer and the customer.

A special mention to Mike, who is the person I normally deal with — he’s always helpful, efficient, and makes the whole process easy. Really appreciate the support.

Highly recommend Warranty Assist to anyone looking for a reliable and responsive warranty company.

## **Warning: Avoid Warranty Assist – Five Months of Stress, Delays, and Misleading Information**

The dealership I bought my car from encouraged me to sign up for Warranty Assit: 3-Year Gold Plan (paid in full)**

I’m sharing my experience so others don’t fall victim to what I’ve been put through. What should have been a simple warranty claim turned into **five months of stress, misinformation, repeated delays, and questionable behaviour** from Warranty Assist.

### **1. Ignored Diagnoses & Repeated Delays**

I reported a **gearbox warning/limp mode** on **11 July 2025**. Warranty Assist constantly pushed back on diagnostics, then told me to seek my own at a VAT-registered garage — only to dismiss the report later.
Across five months I had **more that four independent diagnostics**, all confirming the same gearbox fault. The only garage that *missed* it was the one Warranty Assist initially sent me to.

### **2. Claims Wrongly Declined Despite Clear Policy Coverage**

**engine cooling fan fault**, which is **clearly covered** in the very first paragraph of Warranty Assist’s Gold Plan booklet. Warranty Assist still declined it.
Only after multiple calls and emotional distress did they reluctantly reopen the claim.

### **3. Miscommunication, Contradictory Updates & Unprofessional Behaviour**

Throughout the process:

* Staff failed to call back as promised
* I was given **conflicting information**
* Garages told me Warranty Assist were giving them **incorrect updates**
* Quotes changed without explanation
* A call handler even **raised his voice** when I questioned discrepancies

The lack of professionalism was shocking.

### **4. Forced to Pay for Gearbox Strip-Down**

Even after Warranty Assist’s own inspector confirmed a transmission issue, they insisted I pay for a gearbox strip-down “at my own risk”.
When the garage sent the results (including photos) on **28 October**, Warranty Assist claimed they hadn't received anything until I personally re-sent them from my phone.

### **5. The Fastest Decision They Ever Made Was… Declining the Claim**

Within **seconds** of receiving the photos from me — while still on the phone — I received an email saying my claim was **declined**.
The case handler even admitted he *had not* spoken to the garage as he was supposed to.
After more than four months of delays, suddenly Warranty Assist could make an instant decision when it meant refusing responsibility.

### **6. Covered Components Were Still Denied**

Under the Gold Plan, parts like:

* Clutches
* Modulator valves
* Actuators
* Flywheels and drive plates
* Cooling fans

…are all listed as covered.
Multiple garages confirmed this. Warranty Assist still refused the claim.

### **7. The Impact on Me**

For nearly five months:

* My car was unsafe or undriveable
* I kept paying finance
* I paid for diagnostics only because Warranty Assist demanded them
* My wellbeing and mental health suffered

This was my **first ever claim** after buying the most expensive plan — and it turned into a nightmare.

---

## **Bottom Line**

Warranty Assist’s behaviour — repeated delays, refusal to acknowledge evidence, contradictory reasoning, and sudden decisions when declining claims — has destroyed my trust in them.

I’m sharing this review so others know what they may be walking into.
If you value transparency, fairness, and proper customer service, **look elsewhere for warranty coverage**.

Note: Warranty assist, motor angel and motoreasy are all the same company with different compolauge names. stay away from them, safe your money for your own repair and don’t pay these companies who just need your money.

I would avoid this company for your warranty service. My car broken after I bought the car from main dealer with £2000 plus for warranty itself only. I had the car for 5 months and I was covered for 2 years since I paid that extra £2000 for the warranty and I contacted warranty assist and told them my situation which was 2 of the cylinders wasn't working. After so many calls and emails they have decided they weren't going to pay even though it was covered.

Its great experience with warranty assist .they are very helpful.I spoke with Dan help me lot.thanks for repier my car under warranty.

Had a leak with the radiator on my kia rio, was dealt with from beginning to end by warranty assist. Would definitely recommend.

Warranty assist offers good customer service. And are happy to help! I highly recommend putting your trust in them. I am very satisfied with my experience

I am writing this review to express my appreciation for the support I received from Dane Walters within the Warranty Assist team.

I experienced an issue with a recent claim which was initially declined. Following my complaint, Dane contacted me and resolved the matter to my satisfaction.

As a gesture of good will, the company has agreed to cover the cost of the repair. I am grateful for this positive outcome.

Thank you, Dane, for your efforts.

Had a hiccup with the claim but Dane walters helped me massively and I couldn’t be anymore grateful. Really understandable and supportive. Couldn’t recommend enough, really easy to talk to.

The customer service team and the whole experience was straightforward and smooth.

When I needed help with my recent car repairs after my car failed its MOT, Warranty Assist came to my aid!

Thank you very much, I will be referring to friends and family as was a great experience