Warranty Direct Reviews 

1,513
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing, noting that the annual plans offer incredible value compared to other providers in the market. People also highlight the genuinely helpful customer service and the comprehensive coverage provided by the excellent warranty options. The entire setup procedure is consistently described as remarkably smooth, fast, and very easy to complete online. Though some reviewers were not happy with the rising costs, mentioning that renewal premiums increased higher than expected over time. A few other people also felt that navigating minor website glitches or obtaining a direct phone number required some extra effort.

What people talk about most

Price

Reviewers highlight positive aspects of price, praising competitive rates and great deals compared to other... See more

User experience

Reviewers express high satisfaction regarding the user experience, highlighting that the entire process is... See more

Staff

People report high satisfaction with the staff, noting a welcoming attitude and helpful service. Reviewers... See more

Warranty

Users describe positive interactions with warranty, highlighting competitive pricing and ease of use.... See more

Customer service

Consumers find customer service to be exceptionally positive and helpful. People report that support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have used this method to provide a warranty on a vehicle. Very competitive pricing and definitely worth it, especially with the rising costs of everything, peace of mind for... See more

Company replied

Rated 5 out of 5 stars

Very competitive price compared to other 3rd party car warranty providers. Very easy online process to follow. Even though I don't want to have to call upon the warranty, hopefully, if I do have to... See more

Company replied

Rated 5 out of 5 stars

Another year’s renewal done very easily and quickly. I have never needed to make a claim but I have every confidence that it would be well handled. Everyone I have spoken to since joining them has bee... See more

Company replied

Rated 5 out of 5 stars

The agent I spoke to was very helpful. He immediately understood my concerns about the matter, and resolved them clearly. And the complimentary AA Roadside Assistance is a bonus, as I was preparing m... See more

Company replied


Company details

  1. Car Service

Written by the company

Warranty Direct specialise in mechanical breakdown insurance for vehicles coming out of the manufacturer's standard 3-Year warranty, we can offer extended warranties for most cars up to 12 years of age and 120,000 miles. We offer comprehensive cover which includes Multimedia, 24/7 AA Roadside Assistance and MOT Test Insurance as standard.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,513)

81 reviews in the last 12 months

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Rated 5 out of 5 stars
Warranty Direct logo

Reply from Warranty Direct

We work hard to ensure that the claims process is an easy and hassle-free process, your experience is exactly what we aim to achieve for all our customers! Thanks again.

Rated 5 out of 5 stars

Over the years I have had Warranty…

Over the years I have had Warranty Direct policies on various Fords. By using their website, I was able to obtain a quote which was £170 cheaper than Ford's own extended warranty quoted, this is great as Ford actually uses the same Warranty Direct underwriters. The quote seems to be based on the car's mileage at time of taking the policy out. So a low mileage is less risk, and a lower premium.

April 25, 2026
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Reply from Warranty Direct

Thank you for your positive feedback, it is much appreciated! It's great to hear that you were able to purchase a policy at a price you were satisfied with. We are delighted that you are staying with Warranty Direct.

Rated 5 out of 5 stars

Simple and easy to arrange the extended…

Simple and easy to arrange the extended warranty

May 7, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive feedback, it is much appreciated! It's great to hear that you found the policy set up process straight forward. We take pride in the 5-star reviews that we receive from our customers.

Rated 5 out of 5 stars

Excellent response from a real person…

Excellent response from a real person who explained the policy and made the whole process transparent and striaght forward

May 1, 2026
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Reply from Warranty Direct

Thank you for your positive feedback, we're glad to hear that you found our team helpful. Your feedback is highly valued!

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service! From quote to set up in five mins!

May 7, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive review, we are pleased to hear that your experience with our services was to the level we aim for with all our customers.

Rated 5 out of 5 stars

Gap Insurance

Very easy to use the website and easy to pay

May 1, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your review. It's amazing to hear that the online process went smoothly. We appreciate your feedback!

Rated 5 out of 5 stars

Efficient Policy Renewal

Answered phone promptly, dealt with enquiry efficiently, staff polite.

April 15, 2026
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Reply from Warranty Direct

Thank you for your positive feedback, we're glad to hear that you found our team helpful. Your feedback is highly valued!

Rated 5 out of 5 stars

Easy to renew

Easy to renew, clear documents and peace of mind for a pretty good price.

April 10, 2026
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Reply from Warranty Direct

Thank you for your positive feedback, it is much appreciated!

Rated 5 out of 5 stars

Warranty benefits and service very impressive

Online application form was easy to navigate and cover offered just what I needed for a hybrid family car nearing the end of its manufacturers' warranty. I compared the benefits with those offered by other warranty companies and none of the others could offer anything near it. Also the annual premium was divided into 12 equal instalments at no extra cost. All very impressive!

March 31, 2026
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Reply from Warranty Direct

Thank you for your positive feedback, it's fantastic to hear that you are satisfied with the product we offer! We take pride in ensuring that there is an option that fit the needs of our customers and making the process simple and hassle free which we're thrilled you experienced just that!

Rated 5 out of 5 stars

Very helpful.

March 25, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive feedback, we're glad to hear that you found our team helpful.

Rated 5 out of 5 stars

Very easy and simple process to…

Very easy and simple process to navigate. The Gold package is very comprehensive and the price is very good.

March 23, 2026
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Reply from Warranty Direct

Thank you for your positive feedback, it is much appreciated! It's great to hear that you found our online process straight forward and were satisfied with our comprehensive cover.

Rated 5 out of 5 stars

Easy and straight forward

Easy and straight forward

March 13, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive feedback, it is much appreciated! It's great to hear that you found our online process straight forward.

Rated 5 out of 5 stars

Just renewed my policy for the 4th…

Just renewed my policy for the 4th year. Great price and excellent cover. So simple to arrange.

March 18, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive review, we are delighted that you are staying with WarrantyDirect. Your feedback is highly appreciated by our team!

Rated 5 out of 5 stars

Very good service

Very good service, polite and helpful.

March 11, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive feedback, we're glad to hear that you found our team helpful. Your feedback is highly valued!

Rated 5 out of 5 stars

Very polite member of staff

Very polite member of staff

March 11, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive feedback, we're glad to hear that you found our team helpful. Your feedback is highly valued!

Rated 4 out of 5 stars

Warranty for your car. Hmmm lovely!!

I’ve got some extended warranty with this lot, not because they are the cheapest but significantly less expensive than Volvo! Like the car insurance the annual cost doesn’t go down but because things are made to be increased suck it up. On the good side they let you drag out the misery across a year without any interest, just the annual cost chopped into 12 painful instalments! I will probably stick with them until it gets so expensive I will question my sanity!

December 23, 2025
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Reply from Warranty Direct

Thank you for your positive review.

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