Warranty Direct Reviews 

1,513
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing, noting that the annual plans offer incredible value compared to other providers in the market. People also highlight the genuinely helpful customer service and the comprehensive coverage provided by the excellent warranty options. The entire setup procedure is consistently described as remarkably smooth, fast, and very easy to complete online. Though some reviewers were not happy with the rising costs, mentioning that renewal premiums increased higher than expected over time. A few other people also felt that navigating minor website glitches or obtaining a direct phone number required some extra effort.

What people talk about most

Price

Reviewers highlight positive aspects of price, praising competitive rates and great deals compared to other... See more

User experience

Reviewers express high satisfaction regarding the user experience, highlighting that the entire process is... See more

Staff

People report high satisfaction with the staff, noting a welcoming attitude and helpful service. Reviewers... See more

Warranty

Users describe positive interactions with warranty, highlighting competitive pricing and ease of use.... See more

Customer service

Consumers find customer service to be exceptionally positive and helpful. People report that support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have used this method to provide a warranty on a vehicle. Very competitive pricing and definitely worth it, especially with the rising costs of everything, peace of mind for... See more

Company replied

Rated 5 out of 5 stars

Very competitive price compared to other 3rd party car warranty providers. Very easy online process to follow. Even though I don't want to have to call upon the warranty, hopefully, if I do have to... See more

Company replied

Rated 5 out of 5 stars

Another year’s renewal done very easily and quickly. I have never needed to make a claim but I have every confidence that it would be well handled. Everyone I have spoken to since joining them has bee... See more

Company replied

Rated 5 out of 5 stars

The agent I spoke to was very helpful. He immediately understood my concerns about the matter, and resolved them clearly. And the complimentary AA Roadside Assistance is a bonus, as I was preparing m... See more

Company replied


Company details

  1. Car Service

Written by the company

Warranty Direct specialise in mechanical breakdown insurance for vehicles coming out of the manufacturer's standard 3-Year warranty, we can offer extended warranties for most cars up to 12 years of age and 120,000 miles. We offer comprehensive cover which includes Multimedia, 24/7 AA Roadside Assistance and MOT Test Insurance as standard.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,513)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service & staff.

March 4, 2026
Unprompted review
Warranty Direct logo

Reply from Warranty Direct

Thank you for your 5* review, It's great to hear that you had a good experience with our services, your positive review is highly appreciated by our team!

Rated 5 out of 5 stars

So easy to take out policy online &…

So easy to take out policy online & when you do have to telephone customer service they polite and professional

February 26, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your 5* review. and positive feedback, it is much appreciated! It's great to hear that you found your online process straight forward and that you found our team helpful and a pleasure to talk to. Your feedback is highly valued!

Rated 5 out of 5 stars

Very helpful service

Telephone query answered promptly and efficiently.
Everything was dealt with to my satisfaction during the phone call.

February 23, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your 5* review and your positive feedback, we're glad to hear that you found our team helpful and efficient. Your feedback is highly valued!

Rated 5 out of 5 stars

Very easy to apply

Very easy to apply

February 18, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive feedback, it is much appreciated! It's great to hear that you found your online process straight forward.

Rated 5 out of 5 stars

Very easy to set up

Very easy to set up

January 26, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive feedback, it is much appreciated! It's great to hear that you found your online process straight forward.

Rated 5 out of 5 stars

Highly recommended

Easy to use, and great customer service. Price is reasonable too.

January 5, 2026
Warranty Direct logo

Reply from Warranty Direct

Hi Donna, thank you for your positive review, we are delighted that you are staying with WarrantyDirect. Your feedback is highly appreciated by our team!

Rated 5 out of 5 stars

Patient and helpful.

January 8, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive feedback, we're glad to hear that you found our team helpful and a pleasure to talk to. Your feedback is highly valued!

Rated 5 out of 5 stars

Easy to get a quote online and set up…

Easy to get a quote online and set up payment.

January 6, 2026
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive feedback, we are pleased to hear that our website was easy to navigate. Your feedback is highly appreciated here at Warranty Direct!

Rated 5 out of 5 stars

"Teri" was welcoming and had the right…

"Teri" was welcoming and had the right attitude generally. She dealt with the right mix of info and concern.

December 15, 2025
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive feedback, we're glad to hear that you found our team helpful. Your feedback is highly valued!

Rated 5 out of 5 stars

Great service

Fast easy polite

December 12, 2025
Warranty Direct logo

Reply from Warranty Direct

It's good to hear that you had a great experience with our services, your positive review is highly appreciated by our team!

Rated 5 out of 5 stars

Car Warranty best offer by far

Car Warranty best offer by far! Comprehensive cover, competitive price and easy on line process.
Thank you very much, from a happy customer

December 3, 2025
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive feedback, it is much appreciated! It's great to hear that you found the policy process straight forward and were able to purchase a policy at a price you were happy with. We take pride in the 5-star reviews that we receive from our customers.

Rated 5 out of 5 stars

Happy returning customer.

Another year’s renewal done very easily and quickly. I have never needed to make a claim but I have every confidence that it would be well handled. Everyone I have spoken to since joining them has been very helpful and pleasant.

November 27, 2025
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive review, we are delighted that you are staying with Warranty Direct. Your feedback is highly appreciated by our team!

Rated 5 out of 5 stars

Extent of cover is excellent

Extent of cover is excellent and premiums competitive. Also, a very easy Company to deal with.

November 15, 2025
Warranty Direct logo

Reply from Warranty Direct

Thank you for your positive feedback, it is much appreciated! It's great to hear that you are satisfied with our comprehensive cover and were able to purchase a policy at a price you are happy with.

Rated 5 out of 5 stars

Efficient and obliging

November 20, 2025
Warranty Direct logo

Reply from Warranty Direct

We are pleased to hear that the experience you had with our services was good. Your feedback is highly appreciated here at Warranty Direct!

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