I have been dealing with Rosie at Warranty First she has kept me informed and wasn’t pushy in anyway, I’m in sales and would happily draft her in to my team the whole experience of dealing with Warr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tia is the best! She provided outstanding service and was incredibly efficient from start to finish. She was always on top of everything and genuinely helpful throughout the process. I'm giving h... See more
Company replied
Aidan Green was very professional from start to finish with explaining our renewal after our free initial 3 month warranty. I didn't feel rushed or pressured at all during the phone call and it all we... See more
Company replied
Highly recommend looking at this company before using another. Customer service is brilliant, everything is explained with clarity, any questions are answered. I’ve made claims before and the process... See more
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Company details
- Car Repair and Maintenance
- Auto Insurance Agency
- Auto Repair Shop
- Car Service
- Insurance Agency
- Motorcycle Repair Shop
Written by the company
For customers and dealers alike, our honest and transparent approach to car, van and motorbike repair plans aims to be unparalleled in our industry. Our repair plans have been carefully designed over the years to offer you the very best peace of mind for your motoring.
Contact info
1 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, United Kingdom
- 01733830278
- info@warrantyfirst.co.uk
- www.warrantyfirst.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Aiden was very helpful with assisting…
Aiden was very helpful with assisting me in the right package for myself. Many thanks for your assistance.
June 24, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Aidan.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Avoid at all costs. A masterclass in corporate bad faith and systemic delay tactics.
Review Title: Avoid at all costs. A masterclass in corporate bad faith and systemic delay tactics.
Review Text:
If you are considering buying a policy from Warranty First, save your money. They operate on a business model designed to exhaust, delay, and ultimately evade paying legitimate claims through bad-faith interpretations of their own terms.
My experience with them regarding a Mercedes-Benz diagnostic repair has exposed three specific tactics they use to avoid honoring their policies:
Unfair "Bundling" of Claims: When my vehicle suffered three entirely separate, unrelated mechanical failures, Warranty First attempted to group them together as a single claim. This was a transparent tactic to enforce a £2,000 policy payout cap rather than assessing each failure on its own merits.
The "Health Check" Loophole (Clause 41): When my Engine Management Light came on, I took the car to a certified Mercedes-Benz garage. Because the technician's mandatory diagnostic scan identified the root causes alongside other wear items, Warranty First claimed this constituted an excluded "voluntary health check." They are actively using the necessary diagnostic process required to read a fault code as an excuse to throw out a claim.
Impossible Administrative Hurdles: They demand that a customer or a manufacturer-certified technician provide a specific, hyper-technical "cause of failure" that goes way beyond standard, official diagnostic reports. They use this as a weaponized administrative delay, forcing the customer to act as an unpaid claims investigator while they drag out the process.
They rely entirely on pre-written scripts, corporate word salad, and passive-aggressive bureaucracy to fatigue the customer into giving up.
I have officially requested all internal communications, call recordings, and logs under data compliance rules, and I am escalating this entire matter to The Motor Ombudsman for review alongside a claim for damages caused by their prevarication.
Do not trust this company. They are happy to take your premium, but when a genuine mechanical failure occurs, they will hide behind every administrative trick in the book to protect their profit margins over your consumer rights while asking you to renew every day.
UPDATE: Thank you for your response. Your claims team has just provided me with your internal call logs and audio data from 18 March 2026. Having reviewed your internal recordings alongside the certified Mercedes-Benz main dealer diagnostics, I am entirely confident in my contractual position.
I will not be debating your arbitrary interpretation of "diagnostic information" or your timeline failures on a public forum. The complete file—including your own internal audio logs—has been escalated to the Motor Ombudsman for independent adjudication and a formal verdict on your claims-handling practices. Stay tuned. If Trustpilot requires any substantiation for any of these claims, please get in touch with me.
June 24, 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
Our records indicate you opened multiple requests on line for different faults, but all were occurring at the same time, in accordance with the terms of the plan these were merged into a single repair request, we attempted to contact you on 18/03/2026, to discuss this, with no luck and sent an email asking for you to contact us.
We note on the same day you submitted a quotation from Mercedes which our technician reviewed, but there was no information on how the fault had been diagnosed and contact had been made to obtain clarification.
As neither yourself or the garage, responded, the repair request was closed due to no contact after 14 days, which is in line with the terms and conditions of the plan.
We note you have contacted us on 15/06, to chase this matter up, however, the plan and repair had both expired, our team have advised why we were unable to progress the repair request at the time, and that without any diagnosis we are unable to progress anything further.
To clarify at this time the only information we have been provided is a quotation from Mercedes with no diagnostic information at all presented to evidence why the parts need to be replaced.
Whilst we appreciate your disappointment regarding our requirements, what has been requested and how the repair request has been processed is in accordance with the terms and conditions of the plan.
Excellent customer service
Rosie was helpfull and friendly to renew my warranty.
June 23, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Rianna Hobbs was courteous and polite…
Rianna Hobbs was courteous and polite throughout our coversation,she explained everything i needed to know in a way that i could easily understand,i will be happy to pass on warranty first's details to freinds & family for their consideration.Thank you.
June 22, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rianna.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
THIS IS A SCAM........
THIS IS A SCAM......... THEY ARE NOT COVERING NOTHING........ DON'T MAKE ANY COVER WITH THIS SCAMMERS............ MY ENGINE ALMOST BLEW UP AFTER 1 MONTH AFTER I PURCHASED A CAR AND THEY SAID 50£ IS ENOUGH TO FIX AN ENGINE!!!!!!! F....... M........
May 14, 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
Initially we received a quotation that referenced, cleaning the sump, pick up tube and replacing the oil and filter, as these items are not considered under the plan we contacted you to notify you that we would be unable to assist with this repair quoted.
You have since advised this is not the complete repair, and that further investigation is needed, as advised the plan provides a contribution of up to £50 towards the diagnosis costs, but does not cover the cost of any stripping needed. Until a final diagnosis and estimate is provided, we are unable to review your repair request any further.
Car warranty
Dealt with Rosie on the phone - handled everything very well & made the whole process easy going.
Covered everything I needed for a good price also.
June 16, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Alex.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
No nonsense car warranty.
Very friendly and informative phone call with Rosie. She explained everything well and answered my questions , also put me on a more affordable plan.
June 17, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Very bad experience
Very bad experience, has taken almost two weeks during which I have had to order taxis everywhere out of my own pocket and then they only offered to cover £250 of the £750 job even though the garage gave them a full diagnosis of the problem and what parts and the amount of labour they would need.
Would not recommend
June 16, 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
The repair request was opened on 05/06, online via the customer portal, however, an estimate was not provided until 11/06, unfortunately, the garage did not provide any information on why the quoted part had failed or how this had been diagnosed as the issue and on 12/06 we contacted them for more information. We eventually were able to speak with the garage on 15/06,when they called us to discuss the diagnosis and the technicians completed their review on 16/06, when the payout was discussed with you and sent via email.
In terms of the payout offered, this is in line with the plan held, the part price offered is that of a genuine part from the main dealer, and the labour time is in accordance with industry standards and your plans hourly labour rate limit.
We are sorry you have been unhappy with the outcome, but we can advise this was assessed in accordance with the plan and the terms and conditions.
Terrible company
Terrible company , asked to speak with person dealing with my case , passed down phone to different colleagues! Clearly says parts are covered , stated works in invoice, still don’t want to pay! Basically making there own rules & ignore you when you want to speak to someone in charge, that sums it up they take your money, but when yuu in need help they don’t want to!
no diagnose contribution! no payment made or contribution of any sort!
What is the point of having warranty if they simply don’t want to help you!!
Avoid joke of a company!
June 16, 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
The fault reported related to the TPMS, this system is not considered under the plan, however, the we received a quote for a suspension valve block. Our technicians advise there is no correlation between a TPMS issue and the suspension valve block, and when you spoke with our team we advised to review this any further we would need clarification on how this has been diagnosed. If no further information is available, regretfully we would be unable to assist.
In relation to the diagnosis costs, a contribution only applies in the event the repairs needed are considered and approved under the plan.
As mentioned if further information can be provided on how the diagnosis of the valve block for the TPMS fault has been conducted including fault codes etc, we would be happy to review this further.
I had a contact regarding my warrenty…
I had a contact regarding my warrenty and they were really helpful. I have fibromyalgia and struggle with memory, maintaining information and understanding information given. They were kind and explained everything easily for me and repeated if necessary. Their telephone manner was really considerate. I hope going forward we manage to communicate and get on as well as this first contact has been. Many thanks to the person i spoke to.
June 16, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Knowledgeable and Personable Staff
Had a great call with Frazer, very clear info, but also personable as well - goes a long way to wanting to do business with a company.
June 16, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Frazer.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
DO NOT USE
Do not use this company! After providing everything that they requested they still refused our claim even though we met all the conditions! Absolutely appalling service!! The garage who were carrying out the work were shocked that they made us pay for work that should simply and clearly be covered!!
June 15, 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
On requesting further information for your vehicle, the garage were not able to provide images of your vehicle but the details provided suggested the failure was due to a worn pinion bearing, unfortunately, the part needed is not considered for failures relating to wear and tear and no evidence of a sudden mechanical failure has been provided.
We are sorry you are unhappy with the outcome but we can confirm that the repair request has been assessed in accordance with the plan held and the terms and conditions.
I wasnt sure what to expect as i have…
I wasnt sure what to expect as i have never taken out a warrenty before. But Rosie was super friendly, she explained everything clearly to me, i was more than happy to accept the warrenty offer.
June 15, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Tia made everything so easy she…
Tia made everything so easy she explained my options thoroughly and choosing my plan and paying straight forward and simple. The young lady was an absolute delight to deal with l wish more people were like her
June 15, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Tia was very helpful in arranging my…
Tia was very helpful in arranging my extended warranty
June 12, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Renewed policy for 3 years
Requested a call back, and Aiden called me. A really pleasant guy, helpful, thorough, and I’m happy knowing he’ll be the person I deal with for the duration of our policy. Thanks, 100% recommend!
June 12, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Aidan.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Warranty Renewal
Had several conversations with Rachel Porter about renewing our warranty. She was very knowledgeable, professional and understanding when I had to move our call times, which I really appreciated. Rachel was not pushy in anywa, was really friendly and took the time to answer my questions. At no point did I feel rushed or pressured into a decision and I am happy with her help is setting up our renewal plan.
June 12, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rachel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Air conditioning compressor noisy
Air conditioning compressor noisy, got quote from garage will not pay for associated parts or regas which are essential as part of the job and would not pay the amount the garage wanted for the compressor they found a cheaper one. If you want a cheap repair ok but I would never use these con artists again.
June 12, 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
In relation to parts pricing, when a quotation is submitted, we do check and verify part pricing, where an alternative part can be sourced, if this is suitable for the vehicle, this is what we would contribute towards.
Unfortunately, the plan held does only consider listed parts, if other parts are required, including the regas, then regretfully these items are not considered under the plan.
We are sorry you are disappointed with the outcome, but we can advise the repair request has been assessed in accordance with the plan held and the terms and conditions.
Cameron was very friendly very polite…
Cameron was very friendly very polite professional gave the best advice. I shall always use him and the company for my warranties thanks Cameron. Naz xx
June 11, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Cameron.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
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