Warren James Jewellers Reviews 

18,370
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 6,427 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, finding them beautiful and well-made. Many consumers also highlight the efficient and quick delivery service, often receiving their orders promptly. The overall service, from easy online ordering to helpful staff, consistently receives positive feedback, making the purchasing process smooth and pleasant. However, some customers noted products appearing smaller or different from online images. A few other people also felt that packaging could be improved, with items arriving in basic envelopes or without expected gift boxes. Additionally, some reviewers experienced occasional delivery issues, such as parcels taking longer routes or delays with personalized items.

What people talk about most

Product

Customers had positive experiences with product, often expressing delight and satisfaction with their... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the quality and detail of items like... See more

Order

Users describe ambiguous interactions with order, with many reviewers finding the ordering process easy and... See more

Service

People report positive experiences with service, often describing it as great, quick, and efficient. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely gorgeous necklace for wedding and really good price. Quick delivery. Only downside was no order confirmation received so not sure it had gone through until delivered. Delivery quite quick t... See more

Company replied

Rated 4 out of 5 stars

Always a good price for lab doamonds items ordered arrive quickly. Although my last purchase the diamond looked bigger in your pictures. But over all I am happy with my ring the diamond does sparkl... See more

Rated 4 out of 5 stars

The bracelet is very pretty and well made. However using the Royal Mail for delivery hasn’t been great. My parcel seems to have been on a tour of the country before they finally found Bedfordshire!!

Company replied

Rated 5 out of 5 stars

Motherwell Store. Monday 13th July 3pm Didn’t catch the assistants name was super helpful on sorting out with a new engagement ring and when couldn’t decide between two wrote info down so I could... See more

Company replied



Company details

  1. Jewelry Store

About Warren James Jewellers

Written by the company

Warren James are the UK's largest independent jeweller with 212 shops nationwide. Established in 1979 and still family owned, we are absolutely passionate about jewellery AND amazing prices...

This passion drives our meticulous attention to detail, ensuring that every item is crafted with precision and care. We are dedicated to sourcing only the finest materials, bringing our customers jewellery that embodies elegance, sophistication, and durability. Our collections cater to all occasions, from engagements and weddings to everyday wear, allowing people to celebrate life’s special moments with pieces you'll treasure forever.

At Warren James we also pride ourselves on offering outstanding value. By cutting out middlemen and using volume to drive down operating costs, we are able to deliver exquisite jewellery at prices that are accessible to all. Don't just take out word for it - compare our prices for yourself!

This combination of quality, affordability, and heartfelt passion for jewellery has earned them the loyalty of countless customers, making Warren James Jewellers a trusted destination for those seeking timeless beauty and unmatched craftsmanship.

We welcome your feedback. We don't always get things right though, but we are real people trying our best. If you ever have an issue - contact us through the website if you ordered online, or one of our shops where over 1000 staff are waiting to assist. We'll do our best to put things right.

Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(18,370)

6,372 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price for my earings

Great price for my earings, speedy delivery, no problems at all.

July 16, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Sheryl,

Thanks for the 5⭐! Enjoy your new earrings.

Take care,
Nicola

Rated 1 out of 5 stars

Order never came

Order never came, requested a refund never got it

July 16, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Dylan,

Sorry to hear your order did not turn up, we can now see this has now been resolved via our customer service team.

All the best,
Nicola

Rated 5 out of 5 stars

5 🌟 service

Easy to order, super fast delivery, gorgeous item.

July 20, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi,

Thanks a million for the 5⭐!

All the best,
Nicola

Rated 5 out of 5 stars

Great service and gorgeous jewellery

Great service and gorgeous jewellery. I needed a ring size that was not stocked, so one was made specially. Fab! Great customer service support. Thank you!

July 20, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Kathryn,

Thank you for the fabulous feedback! 😊 Your ring needed a little extra magic, but we’re so glad it was worth it! ✨💍

All the best,
Nicola

Rated 4 out of 5 stars

The earings are beautiful not a single…

The earings are beautiful not a single damage on any of them and it was quick and simple to order

July 16, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Belle,

Thank you for your review. Love to hear you find your earrings beautiful 😍

Take care,
Nicola

Rated 2 out of 5 stars

The earrings my husband bought me for…

The earrings my husband bought me for my birthday were broken would not stay fastened but I managed to fix them myself

July 16, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi,

Thank you for your review! 😊 We’re glad you managed to fix the earrings, but we’d love to help if you have any further issues. Please get in touch and our team will be happy to assist. We

Take care,
Nicola

Rated 5 out of 5 stars

Arrived on time

Arrived on time, look very nice, I am sure my granddaughter will love them

July 16, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Maureen,

Thank you so much! 😊 We hope your granddaughter absolutely loves them and that they bring a big smile to her face! 💖

All the best,
Nicola

Rated 5 out of 5 stars

Love it

Love it, delivered on time.

July 16, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Kehinde,

Thanks a million for the 5 stars! 🌟

All the best,
Nicola

Rated 5 out of 5 stars

Quick delivery

Quick delivery

July 16, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi,

Thank you for the sparkle! ✨ Your 5 stars mean the world to us.

Take care,
Nicola

Rated 5 out of 5 stars

Perfect

Perfect! Great online selection and the prices are so good. Thank you for fast delivery too!!

April 10, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Lana,

⭐⭐⭐⭐⭐ A huge thank you!

All the best,
Nicola

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look