thanks to Grant a damaged splashback was promptly replaced and we were frequently updated with progress on despatch and delivery.. The cooperation was a marked improvement on the response from DHL w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have just fitted a Warren Reed designer splashback to our new Wren Kitchen, and it has transformed it from very smart to positively eye catching. Very pleased with service and quality, although it... See more
Company replied
Yes my experience with this company has been great. There was a very good selection in the backsplash range. When my chosen one came the colours are beautiful and the picture of wild rabbits is ve... See more
Company replied
My glass cat splashback ordered from Warren Reed looks fabulous in my new kitchen. Great quality and a lovely clear picture. Perfect finishing touch. Special thanks to Greg for helping me with my deli... See more
Company replied
Company details
Written by the company
Online shop for recreations of Warren Reeds designs across various homeware products.
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- hello@warrenreed.co.uk
- www.warrenreed.co.uk
4.4
Excellent
100 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Warren Reed - Designer
Thanks for your kind review! We truly value your feedback and support.
Excellent service throughout.
Excellent service. Lots of choice on the website. Wanted a kitchen splashback and found the perfect Highland cow. Ordered my required size and delivery was quick. Thank you so much. Delighted.
December 9, 2024
Reply from Warren Reed - Designer
Thank you for taking the time to leave a review!
We genuinely appreciate your feedback and support.
Not a great experience but it was rectified
I’m I paid £25 for a piece of utter rubbish. A tea towel featuring a cockapoo image. If I’d seen it in a shop, even £3 would have been too much. Purchased via Debenhams. I contacted Warren Reed directly and they explained it was a production issue and refunded my money instantly. So they did try to put this right. I can only assume they will make sure it won’t happen again. So I’ve edited my review and given more stars
December 12, 2024
Unprompted review
Reply from Warren Reed - Designer
To provide some context, we received an email from Julia regarding an issue with her order. We promptly requested images of the faulty item to investigate further.
Within 15 minutes of receiving the photos from Julia, we responded to explain that the issue was due to a production error and confirmed that a full refund had been processed immediately.
Unfortunately, the negative review was posted before Julia had contacted us to discuss the problem. It’s disappointing when some customers choose to leave a very negative review without first giving small, local businesses the chance to resolve the issue.
We later reached out to Julia after going above and beyond to exceed her expectations, kindly asking her to update the review to reflect her full experience with our customer service. Thank you for the amended review.
Colourful Apron for girl who loves Highland cows!!
Co. kept in touch during the process. The apron is lovely, really pleased with it. I'm sure recipient will love it too. Delivery was in time. Thank you
December 3, 2024
Reply from Warren Reed - Designer
Thank you for your kind feedback.
Reply from Warren Reed - Designer
Thank you for sharing your thoughts!
We’re grateful for your feedback and support.
JUST WITH A TIGGER SPLASH BACK I HAD SEEN AND IT WILL LOOK GREAT
got just what i wanted.with help from staff .
November 1, 2024
Reply from Warren Reed - Designer
Thanks for your review!
We truly value your feedback and support.
Customer service was very helpful and…
Customer service was very helpful and did everything they could to help sorted out my problem within days definitely would order again of them
October 29, 2024
Reply from Warren Reed - Designer
Thank you for sharing your thoughts!
We’re grateful for your feedback and support.
Glass splash backOrder dispatched quickly and w
Order dispatched quickly and well packaged.
October 25, 2024
Reply from Warren Reed - Designer
Thanks for your kind review!
Your feedback is much appreciated—thank you!
Quality products great service
Very helpful, quick response to messages and lovely quality items.
October 14, 2024
Reply from Warren Reed - Designer
Thank you for sharing your thoughts!
We’re grateful for your feedback and support.
Bought as a gift
Bought as a gift, looks great!
High quality glass feel and high resolution.
Very happy!
September 20, 2024
Unprompted review
Reply from Warren Reed - Designer
Thanks for your kind review!
Your feedback is much appreciated—thank you!
Beautiful kitchen splashback, thank you
2nd purchase, a lovely new glass kitchen splashback. It arrived much sooner than I expected ( 2 days after ordering on Amazon ) and it’s really fab.
My old one was so scratched and dull and it’s really made my kitchen happy again!
September 18, 2024
Unprompted review
Reply from Warren Reed - Designer
Thanks for your kind review!
Your feedback is much appreciated—thank you!
Electric Cat Whiskers...
Had been searching a while for a new cooker splashback and came across Warren Reed. Found exactly what I was looking for. It arrived quickly and perfectly packed. It's up now and looks fantastic! Love it! Thank you.
September 16, 2024
Reply from Warren Reed - Designer
We appreciate your review!
Your feedback means a lot to us—thank you!
So pleased you love your new splashback!
Fantastic products
Fantastic products, just as described, great quality, value for money and great service.
September 20, 2024
Unprompted review
Reply from Warren Reed - Designer
We appreciate your review!
Your feedback means a lot to us—thank you!
Brilliant designs, and different as others
Very pleased with the seller, kind and very supportive
September 4, 2024
Reply from Warren Reed - Designer
Thanks for your review!
We truly value your feedback and support.
What a great find!
Excellent service and fantastic product. The Vizsla tote bag is brilliant
July 30, 2024
Reply from Warren Reed - Designer
We appreciate your review!
Your feedback means a lot to us—thank you!
Arrived quickly very good quality bag…
Arrived quickly very good quality bag and great design. Perhaps flimsy for the price though
July 11, 2024
Reply from Warren Reed - Designer
Thank you for sharing your thoughts!
We’re grateful for your feedback and support.
Be very carful if you don’t want their…
Be very carful if you don’t want their product, they do not give you money back and return faulty goods! They sent me a damaged and faulty suitcase, after I tried return, the smallest case and then claimed it was scratched and damaged on receiving it. I took it out of the box and immediately put it back in as it was so tiny! I then had issues being able to return due to the link not working. Be very careful of this company it is a complete rip off and I would never recommend!!!! Dishonest and untrustworthy!
May 28, 2024
Unprompted review
Reply from Warren Reed - Designer
Thank you for the review. I will just outline the situation.
All of our cases are brand new and Printed on Demand to order. So it wouldnt not be possible that you received a "damaged and faulty" suitcase.
This case was delivered on Thursday 15th May, after the weekend the client requested a return on Monday 20th May. This was arranged and collected Thursday 23rd May without trouble. At no point was it instructed that there was an issue with any link or that the suitcase was delivered "damaged and faulty".
The case was received in our production on Friday 24th, and unfortunately had been used and the front badly scratched.
The front had something sticky on it.
The item was packaged with two pieces of additional card that we do not use for packaging.
The wheels appear used.
The dust bag had an unpleasent smell about it.
The internal Straps inside the case have been unclipped.
The velcro inside was undone also.
There is a small white stain inside the case.
Images/video of the returned case can be found here.
https://f005.backblazeb2.com/file/WarrenReedAssets/Images/IMG-20240524-WA0007.jpg
https://f005.backblazeb2.com/file/WarrenReedAssets/Images/IMG-20240524-WA0008.jpg
https://f005.backblazeb2.com/file/WarrenReedAssets/Images/IMG-20240524-WA0009.jpg
https://f005.backblazeb2.com/file/WarrenReedAssets/Images/IMG-20240524-WA0010.jpg
https://f005.backblazeb2.com/file/WarrenReedAssets/Images/IMG-20240524-WA0011.jpg
https://f005.backblazeb2.com/file/WarrenReedAssets/Images/VID-20240524-WA0002.mp4
I am not sure why the clips and velcro would be opened, white marks inside the case and additional cardboard added to the packing if the case was simply taken out of the box and put back in.
Had the case the been "damaged and faulty" we would have replaced the case without question.
We hope you had a great weekends travel with your new suitcase ;-)
Many thanks
Warren Reed - Designer
Very happy with my framed canvass
Very happy with my framed canvass, it was well packaged for delivery too. Had very helpful support via the online chat service to answer my queries before placing an order and that continued until the package was delivered.
April 5, 2024
Reply from Warren Reed - Designer
Thanks for your kind review!
Your feedback is much appreciated—thank you!
Reply from Warren Reed - Designer
Thanks for your review!
We truly value your feedback and support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.