Warwick and Warwick Reviews 52

My father in law passed away last year left me with his old boyhood cigarette card collection and a mix of old UK banknotes 71 of which were uncirculated. I recently searched the internet to see whether they were of any value. The cigarette cards were fetching a few pounds on eBay but the “mint” £1 notes were for sale at about £10 each on eBay and Amazon market place. I sent the cards and notes off to W&W for an “expert” valuation with a view to a private treaty sale.
My experience of this company is a bit mixed. Great that they offer this “no obligation” valuation service but the valuation of £100 was, on the face of it, not quite what I was expecting so I asked for the collection to be returned. I have received the parcel today almost by return; both cards and banknotes were all there. Communications could be improved considerably. I sent the collection by special delivery. Using the Post Office track and trace service I found out that the collection had been delivered, no one called or emailed me to let me know the parcel had arrived. I then get a letter with the valuation along with a card from the postman to say an unstamped letter required me to pay the postage. The letter had a commemorative stamp on it; the Post Office didn't recognise this stamp as valid, in the letter was a receipt for the collection from W&W. On balance, Overall I found it a bit disappointing dealing with W&W because I had high expectations and it may be worth, in the first instance, giving them a call to see if the collection is worth sending. I spent £40 sending the collection back and to. Had I known then what I know now, I probably wouldn't have bothered W&W.

Several months ago I’ve sent them 3oz 22ct gold coin from my collection.
Some time later I’ve received the valuation which was approximately £700 below the scrap value of the coin. This was truly unbelievable so
I’ve phoned them and asked how is that possible…

Eventually we agreed to set the price about £600 above the scrap value. The coin didn’t sell and they again insisted on putting it up for sale for far less than the scrap value.
Eventually I’ve decided to get the coin back and I paid for the service.
After that nobody even bothered to inform me about shipping the coin or what the tracking number was.

If you think that's acceptable, good luck with your valuables.

The process of downsizing my model truck collection was dealt with professionally and efficiently throughout. Whilst I was hoping for a higher valuation I accepted their offer and was promptly paid. Based on this experience I would use their services again should the need arise.

I have been using Warwick and Warwick for 15 years both for buying and selling toys. My sold items always achieve a great price and the items I buy are always waiting when I arrive to pick them up. The staff are really helpful, friendly and provide an excellent service. I wouldn't hesitate to recommend them.

I posted a huge collection of cigarette cards to them in February and asked for them to be sold in their May auction. No response until May, then told I'd missed May auction deadline. Eventually offered as one lot in July with low estimate. Not convinced that everything I sent was included, so my brother-in-law asked a question that would confirm if I was correct. Never received a reply. The lot has just sold well below its estimate. Did they really offer everything I sent? This auction room is best avoided in my opinion.

I have used Warwick &Warwick twice now. The first time i sold my items to the company and the second time via auction so i have experienced both ways.

On both occasions the amount i recieved was more than i expected and after their deductions of 17.5%, which i found really reasonable compared to other companies, i recieved my payments promptly and in full.

I visited the company on two occasions and talked on the phone and via e-mail. On ever occasion the staff were really polite, helpful and infact couldnt do enough.

Their experts are incredibly knowledgeable and not only did they value the items but researched them and related the items to me.

The relating of imformation was prompt, brilliant and easily understood.

I cannot praise the company enough and would whole heartedly refer them to anyone, infact a member of my family is using them as we speak.

My thanks to one and all from the initial phone call with the frontline all the way to director level.

Nic March

All the other poor reviews about Warwick & Warwick are Spot on! I just wished that I had read the reviews first and not trusted their reputation!

I wasted 3 months of my time and the entire experience ended up affecting my mental health!

I entrusted W&W with £7,500 worth of my solid silver proof and uncirculated coins which we agreed from the onset that Warwick & Warwick would give me a current valuation of my extensive collection prior to me agreeing In placing my huge collection in their auction.

We never discussed estimates and I also never received any valuation for my items, instead they loaded my collection into 10 lots with values that were less than a 1/8th of the silver value onto Warwick & Warwick website!

Clearly from what I have seen they could not be bothered to actually do what they promised to do for me or are they just not interested in getting the right results for sellers!?

To me seeing W&Ws storage area they seem to be like Supermarket Chain, it’s all about volume, sell cheap but sell a lot and that’s how they make their money!

Is this how they do business!? Is this how they show their value to customers!?

I questioned their blatant laziness in not bothering to follow the protocol agreed or do the valuations that they promised they would do for me!

Without the valuations how could I decide if I wanted to place my extensive collection in their June Auction!?

I was told by W&W that they always place very low values“ for items placed in their auctions as to draw Interest! Yet they also give very low reserves in the items in their auction, all this without the owner been aware of and also no protection for the sellers!

Besides the low reserves they could also sell the items less 10% so if the buyers are not there my items would be given away for peanuts. Then give W&W a further 20+% in commission, so who really loses out!? I do!!!

This is the first time I have ever come across this sort of behaviour from an auction house!

In the one of the lots of silver proof coins with a silver value of over a £1,000 there was also one coin worth over £800 at Auction value on its own, not to forget the 5 other booklet full of other valuable coins there were banknotes in with the same lot with values in the £1,000s that were not even mentioned yet included with a an „Auction value of £200“ and a reserve set by them of £180! Make sense does it?

My question to them was what if W&W don’t have the buyers there on the day, and my coins are given away to „someone“ for a bargain of a lifetime and I lose out. YES!

Don’t be fooled, don’t get caught out!

The rudeness and way I was treated by the man that seems to be repeatedly mentioned in all reviews seems to me to be the same person!

All of this just makes it clear to me they work on volumes and just don’t have the item or the interest to actually value a person items and or maybe do not have the time or the skills to value the items, maybe they thought because I am in a wheelchair, disabled, Autistic that I am ignorant and stupid as well!

Well I am not I have an IQ of 145!

Since going to collect my items I had my banknotes valued, according to the man and Warwick & Warwick they were “common and they see a lot of them and are worth very little” i just had them valued in the £1,000s

The One small American silver Indian head coin at over £800 that was not even mentioned or said to have any value!

You make your mind up for yourself but please make sure you make the right choice where you take your items to be sold, I certainly will be in future!

Update: 8 June

Let me correct just one point, “senior valuer spent a considerable amount of time talking you through the auction process” I do not know who this person was or when this supposedly happened but if they are referring to the male who packed all my items into boxes which took the bulk of the time and then gave me documents to sign and promised to send me the valuations first, this took only a few seconds to do as I directed out of the building. Process?? What process? I am still in the dark as to what they actually did in nearly 3 months that W&W had my items, where are the valuations!? Do they actually know how to value items? Just a question?? As I have no valuation after my items spent nearly 3 months with Warwick & Warwick.

The Director of Warwick & Warwick who met me when I collected my items and called me this week begging me to take my reviews off these review platforms seems to have forgotten that she said she was taking my experiences seriously, apologised and would address them internally!

I am truly happy that I got my items out of their grubby hands before they sold and I lost a lot of money!

Allowing sellers to go through the same repeated issues again and again and not addressing the issues they have must be a red flag to all!

Insulting a persons Disability, Autism by highlighting the number of edits they make is shocking and disgraceful!

I decided to drop off my late father's cigarette cards to Warwick and Warwick auction house in February 2023. I left 8 boxes, rated into different price ranges as I spent a year researching what was what. I was told to leave them and to sign a piece of paper as proof. I was told it would take 6 weeks for the valuation as staff were on holiday. After 7 weeks I had heard nothing so decided to make contact. This was the start of my bad experience. I was fobbed off with they hadn't even looked at it and would now rush it through. I left it a further week and made contact again, I was now told my valuation was posted out a couple of days ago and should be with me any day. I waited and waited but nothing so rang again. By the way when you ring you speak to someone who tells you they are not at their desk right now and they will pass on your message, this never happens. You have to chase up any calls yourself throughout the day, this goes for emails to. So I informed them my valuation had not arrived and was told it was probably lost in the post. They was going to send it out again so I waited like before until another week had passed, still no valuation. I'm now up to 10 weeks since I dropped off my collection. So I rang again, usual stuff, someone will ring you back but they don't, I tell them my story. Now they are going to send it via email instead of carrier pigeon. I was horrified when my valuation arrived via email. They valued the collection at a pitiful £1500. According to the Murrays catalogue it was valued at £30,000. When questioned, I was told its a dying market and they they do this for a living, meaning I didn't know what I was talking about, which on their part they are only assuming as they didn't know my knowledge on cigarette cards. It gets worse. I said to them they are way off with their valuation as I'd even took it to a dealer who had written books on cards and he had offered me £8000 and he wants to make a profit on them. Also when I said I am coming up to get them I was told they have been logged to go into auction, I said they can't do that as I hadn't given permission, I was told that's the paper I signed which wasn't true. I said I want them out of the auction ASAP as I hadn't given permission. I had 2 sets in the collection which was the jewles of the collection, both valued at about £6000 each and they never even included them in the lots which were going to auction which suggests they never even really looked at what i had. To attract buyers surely you would list the two most valuble sets in the auction. The whole experience has left me totally angry that a company like Warwick and Warwick would treat your valuables like this. I am now off to the London cigarette card company who know what they are doing.

Took in an inherited stamp collection to be valued. First impressions should of told me to walk away. The place was scruffy, dirty, messy and customer items of value where dumped in reception. Any one could rummage through stuff as they were all unsecure and open boxes of stamps where by the customer seating area. We did our own research to give us a guideline of value for our collection. We got told 4-8 weeks to value because of staff shortage which was OK then imi signed a form abd our collection got dumped in a tatty battered amazon box and put aside.i asked for the box to be sealed and was told it will be when the goods are boked in. We then Nievely left. Afew days later this was bothering me so I rang and was told our items are still unsecure and in reception. Not happy at this point so the valuator said he would secure the goods and put them safe. 4 1/2 weeks later I rang for progress update to be advised they are working on items brought in from mid December. Ours was taken in 12.1.23. He said he would que jump our collection and send out a valuation. That was only a few days ago. Today 11.2.23 I received a letter of valuation. DISGUSTED with what I saw. I tried ringing but no one answered. They value our collection at TEN POUNDS.
in the collection we have two mint unused penny black stamps along with many many more. We are NOT experts but Our research valuation was roughly £2500 so where TEN POUNDS came from who knows. I am collecting. I DO NOT BELIEVE MY COLLECTION WAS EVEN LOOKED AT. I believe they just wanted it gone and had no intention of valuing it.
NOT RECOMMENDED, NOT TRUSTED.
Thankfully i counted all the items in our collection and took photos of everything. I have a feeling there will be issues upon collection.
DO NOT USE THIS COMPANY FOR VALUATIONS.
Should I encounter issues upon collection I will not hesitate in leaving another review.

Was denied entry to the recent coin auction and id guess i wasnt the only one. The prices achieved were well below market value. Refused to accept my driving licence and utility bill as proof of id as they were sent by email and not the original documents. If i was a seller at this auction i would have a lot of questions to ask about why my lots under achieved!! I was however only excluded from the gold lots and was allowed to bid on the rest of the auction. I wonder how all the other auction houses i bid for gold at on a regular basis manage to let me with no proof of id at all? Very poor experience and not fair for the buyer or the seller. Not to worry though someone got a bargain.

I cannot speak too highly of the professionalism shown by Warwick and Warwick in disposing of my stamp collection on 1st July 2020.
From the original meeting at one of their roadshows in Stockport, through acceptance and valuation to the auction itself, I have been kept informed of progress,culminating in a realisation almost double my expectation.
Well done and thank you to all in the team
David Elwood

As an executor I became responsible for model railway items all brand new in box. I rang this auction house as they purport to be experts in this field. The response I got was at best disinterested. Having explained there were 3 new engines and about 30 new trucks and with my experience I had an idea what these Bachmann products were worth. I was told that the tank engines would fetch about £9 and the tender engine about £12. If I cared to bring them in they’d look at them and possibly make me an offer in 4 to 6 weeks! Throughout the representative I talked to was utterly bored and disinterested. I queried what he sid but he was adamant.
For the record each of the tank engines fetched £68 and the tender engine £47 on eBay.
DON’T TRUST THIS AUCTION HOUSE. THE SERVICE THEY OFFER SEEMS TO BE WAY OFF THE MARK. VALUATIONS SHOULDNT BE THIS WRONG