I ordered this bag for a special occasion on 19th June . I try to get I touch on several occasions via their web chat and via email. Come August 19th exactly a month later I got notification that it h... See more
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Ordered some placemats from here. They’re absolutely beautiful, incredible quality and so reasonably priced. They arrived within a couple of days too, even in mid December. Would wholeheartedly recomm... See more
I order some stuff on WASHEIN for collection at an address in Battersea as I am local, I have reached out to confirm what times I can collect - no contact. I don't want to do a charge back on my credi... See more
Amazing qualitity and very Swift delivery! Bought a baby alpaca scarf and I couldn’t be happier - very soft and keep you warm in London cold winters. Would definitely buy form them again ✨✨✨
Company details
Written by the company
Since 2017, Washein symbolizes positive change, offering exclusive opportunities for skilled local artisans in Colombia's lush landscapes. Originating with distinctive straw hats, our journey has evolved into a curated collection of homeware and fashion accessories, crafted by skilled artisans across the country. Merging tradition with innovation is one of our core values, producing unparalleled, artisan-made products that captivate connoisseurs and uplift the lives of creators. As we expand, our focus remains on setting new benchmarks in sustainability, quality, and social impact. Welcome to Washein, where each creation embodies transformative elegance.
Contact info
Ehouse - Unit 107 - 95A Rye Lane, SE15 4ST, London, United Kingdom
- hello@washein.com
- www.washein.com
3.4
Average
32 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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I’ve bought four wonderful placemats
I’ve bought four wonderful placemats, they are beautifully made and aesthetically extremely pleasing. It took two days for the order to be delivered, the customer service was excellent as I could choose where I wanted it and the quality of the product is excellent.
November 27, 2023
Unprompted review
Beautiful placemats arrived today
Beautiful placemats arrived today. Very happy will order again. Thank you!
November 28, 2023
Unprompted review
Ordered a hat in June
Ordered a hat in June. Still hasn't arrived and no response to my emails.
August 5, 2023
Unprompted review
Not responding to return requests
I need to return a hat, but they are not responding to my return requests.
June 23, 2023
Unprompted review
I have shipped on different occasions…
I have shipped on different occasions with washein for gifts to family and friends as I love their home products and hats. I have order so far 3 times and was always satisfied with their customer service and fast shipping.
June 23, 2022
Unprompted review
Absolutely appalling - DO NOT BUY
Absolutely appalling. 7 days have passed. Washein happily took my money and still have it, didn't deliver the product and haven't replied to +14 emails/messages.
Stolen my money. Reported to my bank, and UK trading standards.
June 21, 2022
Unprompted review
Difficult Experience
I ordered 2 placemats on the 3rd of June. The delivery estimate was 2-3 days. I left it for eleven days and then attempted to make contact with them via the contact form on their website but no one replied. So a few days later I sent them a message on Facebook. Still no reply. So the following day I sent a message on Instagram and still nothing. There is no phone number for them sadly. Please avoid this company at all costs unless you want to be out of pocket!!
*************** 30th June Update **********
I’d like to update my review based on the company emailing me back 5 days after I posted my initial review. The company apologised and arranged for the placemats to be delivered the next day to me. I also got a refund from my credit card provider. I get the impression there is a genuine reason for the delay in sending the order and for the lack of communication. The person who emailed me was pleasant and very sorry.
June 20, 2022
Unprompted review
Beware
Beware. This company is a fraud. They claim that they will provide a refund if the product is not as described and when you request a refund they disappear.
June 17, 2022
Unprompted review
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