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See what reviewers are saying

Rated 5 out of 5 stars

I don't know why Trust Pilot ranks this company so low. I had a fantastic experience with them. I found a gorgeous salt and pepper mill set online and it was quite expensive. Wasserstrom was selling t... See more

Rated 5 out of 5 stars

Ordered 24 beer can glasses. I was kinda nervous some would show up broken but they arrived pretty quick and all we're packed well and unbroken. Also the price was way less than elsewhere (couldn't fi... See more

Rated 5 out of 5 stars

Bought two cookie sheets recommended by Cook's Illustrated. Had question and emailed about shipping date and rep got right back to me. Shipping was extremely fast, especially considering it was duri... See more

Rated 5 out of 5 stars

I purchased wine glasses through Amazon. Wasserstrom fulfilled the order. When I opened the box, I realized I ordered the wrong glasses. I called the company directly and was given easy instructions... See more

Company details

  1. Kitchen Supply Store
  2. Furniture Store

Information provided by various external sources

Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

297 reviews

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Rated 5 out of 5 stars

Good prices, good selection, good service!

I've ordered several sets of Spiegelau stemware and glasses from Wasserstrom and I have been very satisfied! I'm impressed with the variety of kitchen products they have and will be ordering again!

December 29, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

Bought two cookie sheets recommended by Cook's Illustrated. Had question and emailed about shipping date and rep got right back to me. Shipping was extremely fast, especially considering it was during holiday rush. The sheets arrived well packed and in great shape. Very happy.

December 29, 2014
Unprompted review
Rated 1 out of 5 stars

I HAVE NOT RECEIVED MY ITEMS YET

I DON'T HAVE THE ITEMS I PURCHASED YET, NO ONE CAN GIVE ME AN ANSWER. PLEASE CONTACT ME 661-476-1444

December 29, 2014
Unprompted review
Wasserstrom logo

Reply from Wasserstrom

Omar
Our records show that your order was delivered on 12/5/2014 by On Trac and signed for by Evelyn.
If you have further questions you can contact us 866-634-8927 option 2, M-F 8:00 Am - 6:00 PM. Thanks

Rated 3 out of 5 stars

Not exactly what I purchased

I received a box of 3000 crayons list as 375 of each color. I was pleased that only 2 out of 3000 were broken. However, as I was bagging up the crayons in individual bags, it was evident that there were more of one color than the others. If I had needed 375 individual bags of crayons for my mission trip, I would have been screwed. Over all happy with the product, price, and quality.

December 29, 2014
Unprompted review
Rated 5 out of 5 stars

Beautiful flatware

My order of Oneida Shell arrived in perfectly new condition. I was replacing lost pieces and was happy to find this website. Their prices were excellent and the pieces match the old ones perfectly.

December 29, 2014
Unprompted review
Rated 5 out of 5 stars

Fast Service!

China arrived within 3 days on the West Coast without breakage and for the agreed upon price! It was easy to log in as a guest and place the order from start to finish.

December 29, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I'm extremely pleased with my experience ordering items from Wasserstrom. I was able to order a dozen forks and spoons without having to buy whole sets of silverware, and the price was better than any other site I could find. I also ordered a couple of other items, and although they came in separate deliveries, they were delivered very quickly. I would definitely order from this company again.

December 17, 2014
Unprompted review
Rated 5 out of 5 stars

Chinois

Gift for my mother in law. Arrived quickly and in great condition.

December 16, 2014
Unprompted review
Rated 5 out of 5 stars

Great product, great service

This was my first time purchasing an item thru Wasserstrom. I have received my package, and everything looks great! No hickups during this entire process. Will definitely order in the future!

December 16, 2014
Unprompted review
Rated 5 out of 5 stars

Beautiful Forks, Fantastic Prices!

Our household forks had almost all disappeared; we were down to four. I searched for our silverware pattern on Replacement.com and EBay, and found them for $10 each. I found Wasserstrom, and found high quality similar forks for $30 for a dozen! Instead of paying $120 for a dozen forks, I got two dozen for half the cost, a 75% savings! The forks arrived within the week, were individually wrapped, and fit perfectly with our original pattern. The site was easy to use and the checkout a breeze. Thanks, Wasserstrom, our silverware drawer is restored!

December 16, 2014
Unprompted review
Rated 4 out of 5 stars

Spoon order

Product was just what I needed. Price was great; shipping was very high. Not pleased that the delivery person just tossed my purchase on my front porch with out any care to my purchase.

December 16, 2014
Unprompted review
Rated 5 out of 5 stars

Quality products at great prices

I recently ordered a stainless steel pot and some really nice serving spoons from Wasserstrom. I was very happy with all of the products and the service I received.

December 16, 2014
Unprompted review
Rated 5 out of 5 stars

Received what I ordered

Received everything I ordered at the best price I could find. Did take a little while to get it though. Had to ship from different places.

December 13, 2014
Unprompted review
Rated 5 out of 5 stars

Great Experience

Made a mistake on my order. They returned the item with no hassle. They responded quickly to my communications. Joe was great. The correct items were exactly as advertised and a good price. Will be using them again.

December 12, 2014
Unprompted review
Rated 5 out of 5 stars

Great Service

We were looking for a somewhat unusual sized pie pan, found it at Wasserstrom, ordered and received in a few days. Great service and did I mention, a good quality product that was just what we were looking for. Mark Graham

December 11, 2014
Unprompted review

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