WatchBattery (UK) Ltd Reviews 

102
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

A great codex of Casio products, I found the website while trying to find a replacement for my Dads Casio watch strap with very specific measurements needed. I was able to find a perfect replacement... See more

Rated 4 out of 5 stars

Purchased a watch strap that showed on the website as being "in stock" despite not actually being in stock. Initially seller was very pleasant & forthcoming & I was told it would be a couple of... See more

Rated 5 out of 5 stars

What a brilliant company, needed an original stainles steel watch strap for my casio watch , located one at watch battery . Ordered, and was surprised how quick it was delivered. Thank you. It's a... See more

Rated 4 out of 5 stars

I live in the Netherlands and wanted to upgrade my G-shock GPW-1000-1AER watch a bit with a metal strap. It took me quite a while to find Watchbattery and they had the lowest price I could find on th... See more

Company details

  1. Watch Repair Service

Written by the company

WatchBattery (UK) Ltd - suppliers of quality, branded watch batteries, watch straps and associated products for over 25 years. We stock a huge range of watch straps for all types of watch; including genuine replacement watch bands and metal bracelets from Casio, Timex, Skagen, ICE and other brands, to generic watch straps including the more difficult to find sizes such as extra-extra-long and extra-wide watch straps. View our Watch Strap Finder Help to see how to choose the correct watch strap or bracelet and our Watch Strap Fitting Help for information on fitting and adjusting your watch band or bracelet.


Contact info

4.2

Great

TrustScore 4 out of 5

102 reviews

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4.2

All reviews

(102)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible service from this company!

Incredible service from this company!
I have a citizen eco-drive which has been dead for some time, I have taken it into a large high street watch shop/repairer to be told they would send it off to citizen for repair which would possibly cost over £100.
Well a bit of research and I hope it would work I ordered a new rechargeable cell from watchbattery and a tool from amazon to open the case, all for less than £25 the cell arrived the next day and the tool the same day. So within 10 minutes the watch was ticking away nicely and still going strong.
Lovely helpful lady on the other end of the phone too.

October 30, 2021
Unprompted review
WatchBattery (UK) Ltd logo

Reply from WatchBattery (UK) Ltd

Richard,
Thank you for the feedback.
We are always on the end of the phone to assist with advice on replacement of these types of battery. They are not always that straight forward.
Thank you for taking the time to leave your review and visit out site again soon.
Andrew

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Sent the same day as ordres. Unfortunately, the Danish PostNord and Customs have put about 6 days to delivery. Not your fault, so 5 stars.

October 12, 2021
Unprompted review
WatchBattery (UK) Ltd logo

Reply from WatchBattery (UK) Ltd

Kim,
Thanks for your kind words and understanding about the delay caused by customs. It's a shame that customs take so long to release goods but good that you are so understanding of the situation. Thank you. Andrew

Rated 5 out of 5 stars

" Wow, what great service"

" Wow, what great service. My order for watch batteries was placed yesterday afternoon and is here already, and now fitted to both watches. Great service and very reasonable prices for the batteries and p&p. Thank you, I'll be back! "

Peter H - Bristol - 08-Oct-2021

October 10, 2021
Unprompted review
WatchBattery (UK) Ltd logo

Reply from WatchBattery (UK) Ltd

Peter,
Thanks for the kind words. However, we can't take all the credit here. As mentioned elsewhere in my replies here, the Royal Mail on the whole do a very good job.
We trust that you noted your 10% discount code for your next purchase on your invoice.
We'd be glad to have you back.
Andrew

Rated 1 out of 5 stars

paid for first class delivery

paid for first class delivery - took 3 whole days to get here, despatched tues - arrived Friday (3 days) I did give the donkey a carrot though.

Just got a reply - took almost as long as the battery took to get here! Note to seller - don’t blame others - you chose the means of delivery - there’s alternatives to Royal Mail - perhaps you won’t use them because it’ll eat into your profit.

In this saga - improvement could be made with an alternative courier - don’t lose any sleep over it - I’m just maintaining an accurate review. End of matter.

By the way - you’ve been trading for 15 years - not 20. Not very good with time-keeping?

Incorporated on 21/3/06 (source - companies house) its now 2021 (21-05 = 15y). Andrew - you were appointed at the same time. Perhaps you just weren’t registered on companies house? I really don’t care.

Another grumble with the service I received was lack of timely communication (over 24hrs until received a response on chasing the product I paid for. I got a response after item received - was left in the dark as although got notice it had been ‘processed’ some time passed midday I received that email - so perhaps they start late? There was no acknowledgement of ‘despatched’ - You seem to be blaming your customer for your short comings. Would you like me to continue?

Andrew - your customer comms are bad (see above). I class this lack of owning some blame in this matter as continued customer support. You seem keen on me changing the star rating - so you’ve got your wish.

Maybe it’s time to expand your company - so you can be more efficient. I’m truly trying to help by adding constructive criticism, so please don’t take it personally.

Frustrating isn’t it. Perhaps if you chose the trustpilot upgraded plan instead of the free one it may be like other review sites where you can moan about a negative review and have it removed. That’s the great thing about trustpilot - it seems honest (at least at the moment). They’re doing a great job!

Oh - Reviewcentre.com they seem genuine. Also, shopsafe.co.uk rates watchbatteryuk 2/5. Oh dear.

September 3, 2021
Unprompted review
WatchBattery (UK) Ltd logo

Reply from WatchBattery (UK) Ltd

Hi Michael,

I am sorry that you felt our service fell below par and is worthy of a 2 star review and this is always something that concerns us.

I have looked at your order details and this is what happened.

1. You placed your order with us on Sunday 29th August, 2021 at 11:08am and paid for First Class Postage.
2. Monday 30th August, 2021 was a Bank Holiday and so your order wasn't processed by us until the next working day.
3. On Tuesday 31st August, 2021 your order was processed at 09:13 and dispatched the same day. The post is collected from our office at 4.00pm on that day.

Normally, 95% of First Class post handled by the Royal Mail reaches its destination the next day, but quite often after a Bank Holiday the Royal Mail has one day of back log to make up. If you received the item on the 3rd of September then this would have actually been 2 whole days.
We feel we could have done no more to get your order to you any quicker.

Perhaps this 2* review would be better served against the Royal Mail?

If you need clarification on anything then please let me know.

Regards,

Andrew F

Hi Mike,

We are truly sorry that you had to downgrade the review to 1 star from 2 stars.
You criticism is noted and if you like we can refund the postage you paid for the Royal Mail not getting the package to you the next day.
If you can also advise which dispatch service you would prefer which offers guaranteed next day delivery for £2.99 then we would definitely look at this.
We will try to improve the automated comms but we are at the mercy of the more rigid spam filters these days.
We can't expand the company as there really isn't the margin available (hence the free Trustpilot service). I work for free, part-time. Honest. We try our best and we are sorry.
Not sure why ShopSafe have given such a low star rating, I could only see the one 5 star review. I will look into this further.
Thank you

Rated 5 out of 5 stars

Fast and helpful

Fast, helpful, excellent service from this company!
Helped me sort a slight problem (my fault) in double quick time. Would recommend them to all.
E King, Derby's

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

The strap on my everyday watch was boring black and I wanted a bit of colour. I searched online and found WatchBattery(UK)Ltd. They had a huge choice at excellent prices, so I ordered a light green one. Delivery was prompt, customer service extremely helpful and the leather strap is fab. I was so pleased, I have ordered two more colours as well as batteries and other bits. I will definitely be recommending them!

August 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent products and prompt service

Excellent products and prompt service. I ordered a replacement Casio watch strap and fitting tool. They arrived next day and were perfect for repairing my watch. Would definitely recommend WatchBattery (UK) Ltd.

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding Service!

Outstanding Service!

I have just received from WatchBattery (UK) a pair of batteries for my Rotary Revelation twin-face watch. Most watch repairers tell you these watches are not user-serviceable, but after spending £35 twice to have them changed by a dealer, I decided to give it a try.

I chose WatchBattery (UK), because I wanted to be sure of genuine batteries, having been doubtful of some Renata cells I've bought from other sellers on eBay in the past. They were purchased mid-afternoon; dispatched that day (2nd Class) and arrived the next day.

Exceptional service, well deserving of 5 stars, and will certainly buy from here again.

Thanks, WatchBattery (UK)

July 20, 2021
Unprompted review
Rated 5 out of 5 stars

The best buying experience I've had for years

The folks at Watch Battery give a traditional, high quality professional service that knocks the spots off other online retailers. They also do so much more than batteries, I purchased spare links, strap end parts and a new crystal glass face for my Casio. All genuine parts, in stock, from people with a passion for great service and who genuinely care about your watch.

July 19, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Order Monday, received 1st class post Tuesday, can't do better than that. Will be keeping their details for future use

June 23, 2021
Unprompted review
Rated 5 out of 5 stars

Will use again

Needed five various watch batteries, plus a replacement casio strap. Very impressed as all items were available, super fast delivery and most importantly genuine (unlike batteries from other Amazon sellers!!!). I will definitely use again.

May 26, 2021
Unprompted review
WatchBattery (UK) Ltd logo

Reply from WatchBattery (UK) Ltd

Ravinder,
Thank you for taking the time to leave your review.
Being a small business we do try hard to please all our customers.
One issue we do have is competing with some of the other market place sellers on platforms like Amazon and eBay, because like you say, some of what is being sold is not the genuine item. All our branded items are genuine and we have a good working relationship with those manufacturers, particularly Casio which we specialise in.

Rated 5 out of 5 stars

Excellent company

I ordered my batteries late morning on Thursday, I received them in the post early Friday morning and by 11.00 am my garage door was fully functioning. Competitive prices. What's not to like?

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Great expertise and service.

Both packages arrived this morning. Thanks for the excellent service way beyond expectations in identifying a mystery battery, who would have thought that less than 24 hours after finding the watch had stopped it is up and running.

February 23, 2021
Unprompted review
WatchBattery (UK) Ltd logo

Reply from WatchBattery (UK) Ltd

Jeremy, Thank you for the feedback. We are a small business and will always work with our customers to try and get their watch working again.
Let us know if you didn't receive a 10% off voucher and we will get one to you. A

Rated 5 out of 5 stars

Excellent customer service

I received excellent customer service from this company . For a very small order I placed with them they had only a partial delivery address. Rather than just post the order they took the trouble to contact me and confirm my address .I Found this pleasantly reassuring , and I will be shopping with them again a result.

February 10, 2021
Unprompted review
Rated 5 out of 5 stars

Watchbattery UK is one of those…

Watchbattery UK is one of those fantastic finds. You'd think Timex would keep replacement straps for their Ironman watches, but they're very hard to find. My replacement strap matches the original perfectly. Great service.

November 23, 2020
Unprompted review
Rated 5 out of 5 stars

A gem of a find !

I found this site by chance and was swayed by the choice of products and the low cost of first class delivery I Have used this site twice in the last two weeks and both times my orders were delivered the very next day and were off excellent quality and reasonably priced. On recieving both orders I was given a discount code to use on my next purchases which was a bonus in itself but the icing on the cake was that my last order included a free torch keyring.This firm really looks after their customers and are easily contacted by e-mail.I really believe that if in the future a problem with my order occurs they will sort the matter out a s.p. I cannot praise them enough and will continue to tell my family & friends of this great find
Mr S I bbitson

November 18, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service, great value

An opportunity for massive savings on the cost of battery replacements in shops. The last time I changed the battery in one of my watches I paid an eye-watering £18. I worked out that I could remove the back using a tool from eBay (£4.39) and bought the battery from WatchBattery (UK) for £3.24 including 1st class postage. Delivered really quickly.

October 30, 2020
Unprompted review

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