Watch Reserve Reviews 

42
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and professionalism, highlighting the staff's helpfulness and efficiency throughout their interactions. Many people appreciate the excellent communication, noting that they were kept informed at every step and that their questions were answered promptly and thoroughly. The products received were consistently described as advertised, leading to high satisfaction with purchases. Reviewers frequently mention the smooth and straightforward user experience, often facilitated by specific team members who made the process effortless. The company's reliability and trustworthiness are also frequently highlighted, making customers feel confident in their high-value transactions.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with their purchases,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service, often highlighting the exceptional and professional... See more

Customer service

Customers had positive experiences with customer service, highlighting the professional, polite, and... See more

User experience

Reviewers consistently report positive feedback about the user experience, often describing it as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Jean-Luc @ Watch Reserve involving a part exchange. Sent mine on Monday, arrived with him Wednesday afternoon, received my new watch lunchtime Thursday. Watch was absolutely as desc... See more

Rated 5 out of 5 stars

Just purchased a Rolex Sea Dweller through this company and absolutely delighted. Jean-luc wasn't happy when he received the 2022 model I ordered and so sourced a 2024 at the same cost. I was kep... See more

Rated 5 out of 5 stars

Jean-Luc made my purchasing journey an absolute breeze. His communication was exceptional and he was able to provide all the details I needed to put my mind at ease. Thanks Jean-Luc for helping me get... See more

Rated 5 out of 5 stars

From the start Will was professional, polite and efficient, great comms throughout. The watch (Patek 5230G) arrived exactly as described and at a competitive price, box and papers as described. First... See more


Company details

  1. Watch Store

Written by the company

Watch Reserve is a pre-owned luxury watch boutique based in Canary Wharf, London. Offering a curated collection from renowned brands such as Rolex, Audemars Piguet, Patek Philippe, Richard Mille and beyond. Each watch is inspected, authenticated and backed by our 24-month warranty for complete peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

42 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(42)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Watch purchase

I inquired about a watch which was listed on their website. Conor gave me a call within a couple of minutes to discuss. The watch had sold, however, Conor sourced another one by the end of the day. Watch Reserve made the whole process easy and Conor in particular was amazing to deal with. I would highly recommend them. They offered the best prices and they provided great service.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Connor.

Exceptional service from Connor.

I've dealt with many AD's and smaller Watch sellers over the years and I must say Connor is an absolute genuine and the most honest person I have ever dealt with. Very hard to find such true characters such as Connor within this market.

Probably the best & safest watch dealer in London.

Highly recommended.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

From the start Will was professional

From the start Will was professional, polite and efficient, great comms throughout. The watch (Patek 5230G) arrived exactly as described and at a competitive price, box and papers as described. First time I bought a used watch. Highly recommended and would happily deal with them again

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Communication and Service

Excellent communication, service and support. As an avid watch collector, I couldn’t recommend them more highly. Knowledgable, straightforward with good pricing. A great combination.
I will be dealing again with them, so please do leave me some good watches to purchase!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Rolex gmt rootbeer

I was incredibly pleased with my purchase from The Watch Reserve. The watch itself is amazing and came as what was advertised. The communication with the team was exceptional and they were very helpful & professional. I would highly recommend them to anyone looking for a timepiece and would definitely be a repeat client in future acquisition.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Just purchased a Rolex Sea Dweller…

Just purchased a Rolex Sea Dweller through this company and absolutely delighted. Jean-luc wasn't happy when he received the 2022 model I ordered and so sourced a 2024 at the same cost.
I was kept informed at every point of sale and the watch arrived as described and on time. Would definitely recommend this company if you are looking for a luxury watch.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience With Jena Luc

Dealing with Jena Luc was an absolute pleasure. He’s not only very professional but also highly communicative and attentive. I can wholeheartedly recommend him and look forward to working with him again in the future.” ✅

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service. Shout out to Jean-Luc!

Jean-Luc made my purchasing journey an absolute breeze. His communication was exceptional and he was able to provide all the details I needed to put my mind at ease. Thanks Jean-Luc for helping me get my hands on my dream watch. I’d definitely recommend Watch Reserve and will be using them for my next purchase.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Sourced + Part ex

Dealt with Will - very professional and nice guy. Decent price on a part exchange and sourced me a Yacht Master oyster flex at a good price.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience, professionalism and reliability

Great experience, very professional people.
Jean-Luc and Conor are brilliant and reliable people.
I made the payment from Italy and they kept me the watch.
Thai have always replied instantly to my text messages.
I will definitely buy again from them.
I would advice them to buy a watch.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

These guys are great

These guys are great! Very responsive, fair prices, high quality stock and can source on request within no time. I’ve done a few purchases and sales with them and have always been very satisfied. Would recommend.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Conor and team are amazing!!

Really happy and pleased with the experience, customer service, responsiveness and professionalism showed by Conor and team at Watch Reserve. Sold 3 watches to them, bought 1 (well upgraded into one!!) and now onto doing more such transactions with them.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Connor made the whole experience…

Connor made the whole experience perfect and straight forward. I contacted him regarding a certain piece i was looking for and he came back within a couple of days with exactly what i was after. I wouldn’t use anyone else now. Truly professional service and delivered to me personally.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

1st class professional experience

Great service from Jean-Luc @ Watch Reserve involving a part exchange. Sent mine on Monday, arrived with him Wednesday afternoon, received my new watch lunchtime Thursday. Watch was absolutely as described. Kept in touch regularly with tracking. First class experience and would absolutely work with Watch Reserve again. Thanks again Jean-Luc.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, attentive service. Jean-Luc could not have been better. I asked for them to source a watch and they had it with me super quick. Couldn’t be happier and could not recommend them more!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

The team consistently demonstrates…

The team consistently demonstrates exceptional communication and is readily available to provide assistance and guidance. We have successfully concluded the acquisition of a platinum timepiece and are currently negotiating on another awesome watch.

December 10, 2025
Unprompted review

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