Watch Reserve Reviews 

42
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism, politeness, and efficiency of the staff. Many people appreciate the excellent communication, noting that the team is responsive, attentive, and provides all necessary details to put their minds at ease. The products are consistently described as advertised, and the overall user experience, from purchase to part exchange, is smooth and straightforward. Reviewers frequently mention that the staff goes the extra mile, offering personalized support and making the purchasing journey a breeze. Many customers express strong recommendations for the company, indicating they would not go anywhere else for luxury watches and plan to continue dealing with them for future transactions.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight with their... See more

Staff

Consumers find staff to be positive, consistently describing them as professional, helpful, and genuine.... See more

Service

Clients share positive opinions on service, consistently highlighting it as exceptional, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the exceptional communication... See more

User experience

Customers consistently note positive experiences with user experience, describing it as smooth, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Jean-Luc @ Watch Reserve involving a part exchange. Sent mine on Monday, arrived with him Wednesday afternoon, received my new watch lunchtime Thursday. Watch was absolutely as desc... See more

Rated 5 out of 5 stars

Just purchased a Rolex Sea Dweller through this company and absolutely delighted. Jean-luc wasn't happy when he received the 2022 model I ordered and so sourced a 2024 at the same cost. I was kep... See more

Rated 5 out of 5 stars

Jean-Luc made my purchasing journey an absolute breeze. His communication was exceptional and he was able to provide all the details I needed to put my mind at ease. Thanks Jean-Luc for helping me get... See more

Rated 5 out of 5 stars

From the start Will was professional, polite and efficient, great comms throughout. The watch (Patek 5230G) arrived exactly as described and at a competitive price, box and papers as described. First... See more


Company details

  1. Watch Store

Written by the company

Watch Reserve is a pre-owned luxury watch boutique based in Canary Wharf, London. Offering a curated collection from renowned brands such as Rolex, Audemars Piguet, Patek Philippe, Richard Mille and beyond. Each watch is inspected, authenticated and backed by our 24-month warranty for complete peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

42 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(42)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time dealing with this business…

First time dealing with this business and they were great. Always came back to me, found the watch I was looking for and were totally reliable, which is so important when buying a high value watch.
Would definitely recommend.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Dealt with Conor for a few years now, one of the very few genuine honest dealers out there. Jean-Luc also a top bloke who looked after me on a recent visit and making the process smooth and simple. Always very fair on their pricing. Wouldn’t go anywhere else. 10/10

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended watch reserve

Highly recommended watch reserve. Acted quickly, answered all questions and replied at all hours.

Even went the extra mile and stayed open so a friend local could come and check the watch out before the purchase. Will be using again!

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Responsive

Responsive, smooth and efficient service. They do what they say and they deliver on time.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful timepiece & excellent customer service

I was incredibly pleased with my purchase from The Watch Reserve. The watch itself is amazing and came as what was advertised. The communication with the team was exceptional and they were very helpful & professional. I would highly recommend them to anyone looking for a timepiece and would definitely be a repeat client in future acquisition.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Quality service all round 🤩 …

Quality service all round 🤩 sourced a Rolex Blueberry for me within a few days, and hand delivered to my door via 2 hour train journey 🦾 I’d highly recommend and will be using again, thanks Watch Reserve 🫡🥳

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Panda Daytona

Paul and sold watches from Conner and Will for a few years now great lads always find the watch. I’m looking for and accommodate the purchase whether I go to them or they meet me will look anywhere else for a watch.

October 3, 2025
Unprompted review
Rated 4 out of 5 stars

GMT II from The Watch Reserve…

I bought a GMT Root Beer from The Watch Reserve, Jean Luc was excellent and really worked hard to help me buy the watch for my son. I actually visited their shop in Canary Wharf and was made to feel really welcome. The only challenge was sorting payment since I wanted to pay via credit card to accrue avios points but this facility wasn't available on the day.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Had the pleasure to deal with Conor…

Had the pleasure to deal with Conor multiple times for the purchase and the sale of some watches. From the start he’s always treated me like a friend and given his everything to make the experience the best it could’ve been. Pleased to say I will be coming back to The Watch Reserve for any business involving watches.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with The Watch Reserve Team....

I've been dealing with Conor for a couple of years and my experience with the Watch Reserve team is excellent. Thank you to the team for my most recent purchase (Patek Philippe - 5711/1A Blue Dial, Full Set, Completely unworn.... Very nice indeed and the delivery was fast with carefully selected packaging). This is one of many Patek Philippes I have purchased with Conor, and every time he is professional and always at the end of the phone. This is more of a thank you to Conor and The Watch Reserve Team for my latest Patek.... P.s I'll be keeping a keen eye on the website for my next piece....

August 21, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look