Waterways Holidays Reviews 479

Very informative and helpful. Went through all the details. Friendly service.

Easy to book on the website
Company got back to me when they said they would
Great value and very helpful staff
Super help videos and route advice

Your Quick response to our enquiry a good and polite service

This was a good company to book our canal boat holiday. Large range of boats on offer from different boat yards. Booking process was easy, you book, get a confirmation email and then a phone call to talk through the booking details and to take payment.
Price was competitive and website easy to navigate.

Friendly people- couldn't be more helpful. Boat was amazing, new in good order. Comfortable beds, nice and warm. Pick up and hand over very easy and quick.

Really helpful, informative and friendly response. Thank you!

Easy process and very prompt communications.

Looking forward to the holiday

Booking was simple going to the site then I was contacted by email and phone they answered my questions quickly, and the booking was made with ease.

Really good

We rented a boat for a week and we were very pleased with the service from Starline

They kept us updated at all points before our cruise date and when it come to the big day they carefully explained everything to us in addition to explaining the features of the route

Also the boat tutor was very helpful and took the time to explain the boat features to us

Recommended

Well what can I say straight off from day one Keith and Theo introduced us to our boat were extremely thorough in showing us how everything worked then took us out onto the water for a quick demonstration on how to steer and control our boat we then had seven fantastic days on the Norfolk Broads in a very equipped boat definitely recommend definitely rebooking again
Just to finish thank you so much for our great experience

Simon & mandy

Good instructions, very good facilities on board. A fantastic experience would definitely recommend. Xx

Fantastic experience, loved every minute, helpful and friendly staff x

A brilliant experience that answered all our questions and left us fired up and excited - thanks!

I have hired many narrowboats over the last 40+ years and never had a problem. Recent experience has been with Black Prince and ABC - both excellent. However booking through Drifters has been problematic.
After booking I got a text from a different company (Waterways holidays) the following day saying my boat was not available. After confirming the boat was still available on the Drifters website, I called Drifters. They said it was a software error and apologised but could not do anything further. I then booked another boat direct with ABC and gave feedback by e-mail to Drifters. To their credit Waterways holidays called me immediately to explain that Drifters is owned by 9 companies (including ABC and Black Prince) and that Waterways Holidays was their front end. This is all very confusing for the customer but I guess would have been ok had the information on their systems been correct. So, one star for Drifters, but 5 stars for ABC who, when they were made aware by Waterways Holidays, immediately offered me appropriate compensation.

Very helpful with great knowledge!
Waterways Holidays made it really easy for us to book the right boat for our company. They made that extra effort to give excellent service

Easy booking process with follow up call the next day
Aaron was really helpful to ensure we had the correct boat for our needs and completed the process with care and professional skills

Top experience with a top bloke Aaron . While being professional , supplying all the required information over the phone after our initial contact off their website . Aaron was a delight to talk to with a great sense of humour and he made our booking happen ...... so that s 3 more happy "never done it before" sailors !!

Very polite and helpful on the phone, my booking isn’t till October, very excited about my break as never been canal tripping before..