Watret&Co Reviews 73

13 missed appts, they dont care and engineers give u lies, manager booked first appt and we get a call at 11 have to do a job in Camden then u... Will be there after 1pm hopfully.
Terrible company, zero customer service and lazy engineers who wouldn't do a repair and gas check in same appt as they wont get 2 invoices out of it!!! Absolutely terrible company, USE SOMONE ELSE!!!

Eric Stephenson visited the property twice. The first time was to diagnose the problem, order the relevant product/ parts, and ensure a temporary solution was in place. The second time was to replace the defective programmer. The new programmer is the same brand as the one we previously had, and allows me to time the heating for each specific day according to our requirements. Eric ensured that we would not be without heating whilst we were waiting for the new product to be received. Eric is personable, professional, and knowledgeable. He did an excellent job. We came home to a warm house. Thank you, Eric.

My landlord had raised a call-out with this company for an emergency boiler repair. They were supposed to arrive within four hours but hadn’t shown up all day. A second callout was made via my landlord the following day and an individual named Michael attended at 13:15.

This individual broke a section of my newly renovated kitchen, and still did not fix my boiler issue.

I am now left in a worse state than before he arrived. I will be filing a formal complaint with this company.

What an absolutely useless & inconsiderate company. Asking you to wait in all day & not turn up.
I have had them visit my NHG property numerous times since December 23& as of today 9th of January nothing is resolved.The couldn't careless attitude of the staff is truly disgraceful.
They send a gas engineer even though there is no gas at the property & all but said fix it yourself.
Avoid at all costs

My initial appointment was with Russell who checked with me. What needed doing and offered me choices of the type of boiler I would need.
On the due date for the work to begin. I received a call from Russell to let me know that an engineer was on the way this was in addition to a text message that I had received to let me know.
Mark arrived on time. Was friendly, thoughtful and efficient.
All the work is done to an incredibly high standard and Mark went above and beyond by fitting my new gas cooker in addition to doing a complete change of radiators and the new boiler.
I'm very thankful.
You're amazing!
Caroline

Terrible service and terrible staff. I have young children under 5 and needed heating and hot water and they told me they don’t care about me or my children and I will be reporting them to the papers

Absolutely disgusting customer service from 'Amanda' who could definitely use a refresher course in customer etiquette...
The company's nonchalant attitude to customers needs even in what is considered an emergency is disgraceful!

Removed and repositioned radiator.
Gerry and Lawrence were polite, did a great job, very professional and cleaned up as the went along.
The pile work skills were amazing.
Great team!

Thanks guys
Kala

I couldn't be happier.
Excellent job.
My boiler was fully replaced within days.
I received updated txt to confirm time and date of installation.
The boiler was delivered on time and then was installed by Jeremy the engineer.
He was here all day and done a very thougher job.
Including taking sink and washing machine pipes apart for cleaning.
All radiators where bleed and a new thermostate fitted.
Im so grateful to Jeremy for the amount of detailed work carried out.
He worked all day without a break.
He was considerate to my newly decorated home and cleaned up throughly before leaving.
Lovely man
Great job

I’ve been having problems with my heating and we have no heating, boiler was making banging noise which still is. The water pressure was low
I was given an appointment for the following week. In the end we had a look on YouTube and fix it ourselves, but the boiler is still making banging noise.

I really hate this company they have no consideration.

This Company are absolutely hopeless. Quite why NHG Housing continue to use them beggars belief.
Over 3 weeks ago I reported a fault with my boiler, in that when the Heating is on, it constantly heats the hot water as well!

What this means firstly, it takes a Dogs age to heat the House, but more importantly it uses an insane amount of Gas. We have no need for constant hot water, as we have an
Electric Shower, and a Dishwasher.

I have no idea what insane price our Gasbill will be, but as both my Wife and Myself are Disabled, it's likely we wont be able to afford it anyway.

We had an appointment booked for today 29/12/23, only to be called with that old BS that the part had not arrived!

This is a part that after checking, is freely available, over the counter, from B&Q, Wickes, Screwfix, and we expect others as well.

NHG clearly need to get rid of this Company, a.s.a.p

My heating and water broke today . From my call at 9-15am and the follow up calls and the engineer who visited were trul outstanding .
I even called the office to thank them for the outstanding service .
👏👏⭐️⭐️⭐️⭐️⭐️

HORRIBLE COMPANY. They are a SCAM. They came straight from hell. I have no heating for a year. They kept sending their so-called engineers which is an insult to the title of engineer. I don’t think there is a single qualified engineer in the whole company. I don’t know why NHG contracted them.

Once again, had the best worker ever, wouldn’t have felt comfortable with anyone else. Thanks so much Gerry !! Tyler thanks too. Polite, comfortable and extremely professional

In the 26 years I've lived in my property I have never made an official complaint about Watret & co. Firstly I would reiterate my family and I have always been pleasant and welcoming to the engineers when they've been called to our address for boiler/heating issues, However I felt incensed to communicate by phone to the Customer Service department at Watret & co and describe how appalling and unacceptable it is to delay sending engineers round to rectify a desperate ongoing issue where we have no heating or hot water as we have a 2 week new born. No form of accountability has been acknowledged by the female over the phone to why one would be angry over this matter, the female and I presume her management team refuse to see this is a matter of high importance and urgency. If You Watret & co do not adhere to the collective complaints being made here, you may find yourself in deep trouble where you will not be able to supply to any clients in the near future because you have no sense of valuable customer care whatsoever!!! Please do not treat All Clients as stupid because we live in Housing Associations. Be mindful, have integrity and invest in quality care when you are dealing with customer complaints over the telephone. Nobody should tolerate threats or abuse but you should ought to grasp that your reviews speak in negative high volumes. Please take immediate affect with positive changes and action if you want to survive as a service provider.

I am being left in a freezing cold flat by them and they are saying they are ordering a part . The job was reported Monday. I have no heating or hot water. I told two people there I have asthma and my child has eczema aged 12. They are refusing to come before Saturday. I am with NHHG. This is supposed to be repaired within 24 hours. I had to chase them twice and make a complaint today. I am not happy.

My landlord NGH sent this company to investigate how to repair the failed (dead) central heating system in the basement of my flat.
An engineer visited and said Watret would propose a repair solution to NHG
I heard nothing more from Watret nor NHG. After a few months I contacted Watret. Watret refused to give me any information whatsoever and said to speak to me directly was a conflict of interest. This was a 100% negative experience. Watrets's unreasonable attitude that they have the right to waste my time beggars belief. Stay away from this company.

This afternoon a “Service Engineer” from Watret attended to carry out a gas safety check, as required under contract by NHG. Unfortunately our Landlords, NHG, don’t go out of their way to appoint top contractors.
The Watret staff member attending seemed to have a casual attitude towards his work and was engaged on a private phone call as he ascended the stairs. When shown the gas-operated water heater which was to be inspected, the staff member appeared to be very confused and apparently had not seen one before. Nor did he seem to know where to find the flue or indeed, know whether there was a flue or not! It was pointed out to the “Engineer” that the previous gas safety company had measured flue gases by holding a probe outside of the adjacent window. But our intrepid “Engineer” declined to do so, claiming that he would be putting his life at risk.
When first confronted with the gas water heater our learned operative has to call the office for assistance and spoke with a Mr Newton. But according to Watret, they have no employee of that name. Presumably then, the baffled operative was “Phoning a Friend” and not in touch with his employer, so as not to expose his ignorance.
From this point, matters rapidly deteriorated and the “Engineer” attempted to depart whilst leaving the water heater inoperative. It had been working perfectly before he attended.
Before finally leaving, with the job incomplete, the operative declared that the gas meter was faulty and consequently the writer (Tenant of over 30 years) was going to be ejected from his home!
Incidentally the operative refused to provide any written credentials and it was only with difficulty that we were able to establish he was working for Watret.
No problems have ever been experienced with our previous gas safety engineers, Rapid Maintenance, who in contrast, always seemed highly professional. Presumably, residents have NHG to thank for having appointed inept contractors.

My experience with my watret engineer was absolutely fab.i couldn't have asked for a better engineer.my engineer a Mr James Murphy.was brilliant been to Mt address on a few occasion and has managed to achieve fo me what other engineers failed to do.i had no heating or hot water and he got that done for me.he made all the necessary checks to make sure everything was in working order before he left my home .He has only had to return to fit any parts but always got the job done.he is respectful of my home and me as a person, very curtious,exceptional manners and an absolute pleasure to have in my home.i will only ask that Mr Murphy attend to sort out any problems that might occur in the future.i wouldn't really want another engineer