Wazamba Reviews 

1,057
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers were unhappy with their experience overall. Many people reported significant issues with payment and withdrawals, frequently experiencing long delays or denied payouts. Customer service was often criticized for being unhelpful, providing templated responses, and failing to resolve problems. Some users also faced account-related issues, including unexpected closures or blocks, contributing to a perception of untrustworthiness. However, some customers also noted positive experiences. A few people mentioned quick deposits and withdrawals, with payments arriving within expected timeframes. Additionally, some reviewers found the customer support helpful and responsive, and appreciated the website's games.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with many reporting significant delays and issues with... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing frustration... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing strong dissatisfaction due to... See more

Staff

People report ambiguous experiences with staff, with some customers expressing significant dissatisfaction.... See more

Service

Users describe ambiguous interactions with service, with some reviewers having a very negative experience,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Stay away from Wazamba! I asked them to close my account due to gambling addiction, and they reopened it without my consent. This caused a relapse and financial harm. Completely irresponsible and u... See more

Company replied

Rated 1 out of 5 stars

I need to change my review of this casino. I received a €40 free bet, wagered it, and made a €70 withdrawal. Since the payout took 7 days, I canceled it and kept playing. I increased the balance to €... See more

Company replied

Rated 1 out of 5 stars

Estolio Limited runs many different casino sites. (Include Alf casino) I had always problems to withdraw large amount when i have won as they changed my vip level dramaticly to be able to withraw... See more

Company replied

Rated 1 out of 5 stars

Another update on my previous 2 reviews- today marks the 10 days and no withdrawal. I get the same templated excuses please be patient, sometimes there are delays or there is a issue with the payment... See more

Company replied



Contact info

2.6

Poor

TrustScore 2.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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2.6

All reviews

(1,057)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wazamba is Scam casino specially for indians

This website is scam as an indian you will get stuck in verification process and youll end up loosing all your money dont waste penny here ive lost a lot here and never got approved for my withdrawal and lost all that money as well so please beware of this scam site

March 30, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

I didn't get to the verification part as my withdrawal was sitting there for two days. I asked in the mean time did I need document for verification, which I was told no that if they where needed I would be contacted. So I can only imagine with all the documents they would request that would add another three days to the withdrawal time. I cancelled my withdrawal which I think for responsible gambling measures this should not be in place. I played with my withdrawal funds and over a 2 hour period lost all money on dead spins and games that kept freezing..constant message coming up on screen. "Game is experiencing delays in communication" service message "internal error" When I brought this to there attention and also to close my account they never gave a explanation as to why this was happening. They just sent a message saying "your account is now closed we regret your decision" so If you like slow withdrawals and gaming errors and copy and paste customer support then this is for you. There is much better options out there.

February 20, 2021
Unprompted review
Rated 1 out of 5 stars

This casino is a scam I've been waiting…

This casino is a scam I've been waiting for a week now for my money and I've given them so much documentation all the documentation that saying what and now they're saying that the picture that I'm giving them with myself a selfie picture holding my ID in front of their background picture isn't good enough, and this is after me already sending them my driver's license a rental agreement a utility bill my banking information with my name on it and all my bank account numbers and it still isn't good enough for this company I've been waiting for a week now for my deposit of $1,050. With it being Christmas and all I would have hoped that the money would have been in my account today but no the picture that I'm sending to them of myself with my ID and their background isn't clear enough of their background being in the picture it's just impossible this company is a scam.

December 24, 2020
Unprompted review
Rated 1 out of 5 stars

Scam Scam and Scam.

Scam Scam and Scam.

Like all the others.

On this site, if you deposit with a credit card then you have to send them proof of the credit.
So if you use multiple, then you have to send them proof that you own it. Sound legit?

WELL.
in case you wonder. If you lost that credit card. They still want proof of the card. If you closed the bank account, they still want proof. I was a member for 3 year's. I won 7500 Euros and then they asked for proof and proof and proof.

Read the other reviewers. Make up your mind. Play on a legit casino.

December 8, 2020
Unprompted review
Wazamba logo

Reply from Wazamba

Dear Player,

First of all, we would like to thank you for the comprehensive feedback. We highly value your opinion and we will do our best to further improve our service.

We would like to address the issue you have mentioned and we hope this reply clarifies the matter.

Please, note, that verification is processed in accordance with our Terms and Conditions upon which you had accepted during registration, specifically:
5.1 You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used for the period of up to 12 months, including bank or credit/debit card statements etc.

Should you have any other questions or concerns, please do not hesitate to contact us at any time.

Best regards,
Wazamba.com

Rated 1 out of 5 stars

Awful casino who do not understand the…

Awful casino/Copy and paste reviews on here!

Signed up from europe where I have lived for 6 years and have a permanent residence.

KYC requested as soon as I got a decent win. Sent everything in and due to my passport being from a different country they want selfies next to their website! They then state that I cannot be verified due to my passport being from a different country?!!! Ridiculous. I sent in a proof of address and bank card and am perfectly entitled to play on their site in line with the gambling laws of the country.

They have no idea of the law and when I linked the chat agent to the legislation proving i was right they just agreed but said it's tough. DISCRIMINATION!

November 28, 2020
Unprompted review
Rated 5 out of 5 stars

Wazamba - recommend

Wazamba - very nice casino, many games, many free bonuses from time to time and fast responding on live chat - recommend

October 31, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic casino

Fantastic casino. Fast deposit and withdraw. Support is very good and Very helpful. Casino Wazamba It offers a large number of slots. Slots run very smoothly. I recommend playing at this casino.

October 28, 2020
Unprompted review
Rated 5 out of 5 stars

They have all good games from the best…

They have all good games from the best providers. Customer service is good and you can reach the quite fast. And the most important thing for player is money transfers. They are smooth and fast. KYC process is completed within minutes if your docs are okay. Very good casino site! DamiAmba

October 27, 2020
Unprompted review

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