Wazo Furniture Reviews 

Absolute Fraud !!!

This company took our money and never delivered our sofas. Impossible to reach anyone via phone calls or emails for the past several weeks and they have now closed their Toronto store. Complete disaster. I just found an employee of Wazo on LinkedIn and he was let go. He indicated that the Chinese owners are thinking about filing for bankruptcy WHILE they are still advertising for "Holiday Sales" on their website. THIEVES !!!!!!!!

Update on 12/18/2024:

For all victims of Wazo Furniture: file a police report with Toronto Police, OPP or Montreal Police. These people planned this for the past several months (as per their ex-staff) and they are continuing their intended fraud still today by offering holiday discounts on their website, their Facebook page and by automated emails.

In Canada, fraud is a criminal offense, subject to jail time. Based on how many people have issued complaints, the amount of money that they stole is massive and justice needs to be served.

In addition, if a lawyer wants to take this as a Class Action Lawsuit, you get my vote.

In early November, I ordered two chairs to provide comfortable seating for my elderly father when he comes for Christmas dinner. When the order arrived, I unpacked the box to find no tools or screws to assemble the chairs. I sent a message right away (mid-November) to WAZO but never received a reply. Then on Friday (Dec. 13), after patiently waiting for some kind of message from WAZO, I phoned. I was on hold for 75 minutes before giving up. I tried again on Saturday morning but the store does not except calls on weekends. So I opted to send a second email asking for some kind of response. But nothing. I phoned again today (Monday) but I was politely disconnected at 5 p.m. (after being on hold again for 30 minutes) because the customer service line closed at that time. I wish there was an alternative way to get a hold of someone to get any feedback on my order, especially since Christmas is a week away and I can't use the chairs I purchased six weeks ago for the family gathering I'm hosting.

DON'T order from this company. I placed my order online Nov 8, their policy is that it takes 10 to 15 business days to ship across the country. It's been 24 business days and I haven't had any updates. I contacted them on email a couple weeks ago and after waiting days for a response, I was assured that my order would be expedited so that it could be here by Christmas and they asked that I give it another 10 business days. That time has come and gone and still nothing. I've waited on hold multiple times for over two hours and they just either don't pick up their phone and the one time I did get through the call was dropped. I filed a complaint with the BBB, will see if that does anything. At this point I just want my money back. I wish I would've read reviews before I made my purchase because it sounds like a lot of people have had the same issue.

If I could give zero stars, I would. Wazo Furniture has provided the most unprofessional and infuriating experience I’ve ever encountered.

We placed an order on October 16, 2024, with a promised delivery of 10-14 days. Two months later, we’re still waiting, with no clear answers. Reaching their customer service is nearly impossible. Their phone rings endlessly, only to put you on hold for over two hours before disconnecting. Emails sent to their provided addresses bounce back because they’re no longer active.

It gets worse. Our sales rep, who finally responded after repeated outreach, casually informed us she had been laid off. No one else from Wazo took responsibility for our order. We even had to send a family member to their Ontario store (we live in Alberta) to get any update—only to learn that they are just now “working on locating our order.”

This company is the definition of chaos and incompetence. If you value your time, money, and sanity, do yourself a favor and avoid Wazo Furniture at all costs. They have no regard for their customers or their commitments.

This company has the most terrible customer experience you can get. I ordered a product end of September, and I still don't have my chairs.

I reached out to them, and they don't answer me with a conclusive timeline.

Worst company I have ever had the displeasure of dealing with. I ordered a bed which came 3 months late. The pieces didn’t fit together. No one from customer service has answered any of my emails over the last 3 months, no one answers their customer care phone number. I have wasted hours of my life sitting on hold because “there’s a high volume of calls”. It’s a joke. I have also called both their Toronto and Montreal locations to try to speak to someone, and when I call during the day, the answering machine says I’m calling outside of business hours, or the phone line simply hangs up. I have this massive unusable bed repackaged and boxed up, and no one is available to answer me to help me get rid of it. I’m at a complete loss and incredibly disappointed. Do not order from this company because if anything goes wrong, you’re on your own.

Misleading marketing and promotions. Delays of 3+ months. Disorganized. Non-responsive. Avoid.

They won’t answer the phone (2 hrs) or return emails. My order was supposed to arrive within 7-10 business days. Three weeks later, it isn’t here and I can’t get a hold of anyone to discuss whether or not it’s on the way. On the tracker, it stills says preparing for shipping.

Would give zero stars if I could
THIS COMPANY IS AWFUL.
I’m convinced now they have to be a scam. Returned an item and was supposed to be refunded within 30 days. We’re no at 30 days and no refund! No one there answers my emails, I waited on hold for 2 hours and they hung up the call!!!! STAY AWAY from this company. I don’t think I’ll get my money back. I also have an order with no updates from the company so I’m convinced I’ll probably never get my order or get my money back

No way to get in contact with anyone, no email response no way to get someone on the phone. I have been waiting for a month now and still received nothing

If you could give zero I would
I cancelled my order before it was shipped
They shipped it anyhow (partial)
It did arrive, still not what I want and immediately requested return
ZERO communication as to the initial cancellation or any subsequent requests to return but repeated demands to ensure the remaining 2 items were being cancelled and refunded did get a response and promise of refund (10-30d, which is technically offered a month after i even cancelled in the first place)

Been 3 weeks since the delivery of unwanted, cancelled items. Zero support.

Cheaper quality for price, maybe on steep sale they are ok and look ok but still should not have been shipped and now I am ghosted with a pricetag of $3800-$4800 (depends on if I see any returns for the undelivered let alone delivered items).

Their customer service line literally goes nowhere. You are on hold for 2 hrs after which it auto disconnects

I will go to BBB and my credit card company

If you can see the showroom items and like them and the cost. Go for it. Keep all comms. Don’t expect customer service.

I noticed on BBB they claim to have a small team of 4ppl. Online, they report $18.5 million in sales and between 50 and 100 staff. Clearly thats not allocated to customer service.

I will just repeat what eveybody wrote here: what a POS company!, it is the worst SCAM ever and NEVER EVER buy from them.
ZERO STARS , ZERO customer service, No decency at all.
My wife was told to go to the deposit to change an item because if we wait fr the "Shipping" it will be in 2030, she arrived there and guess what? NOBODY answered the door!, we live up north so it took her 2 hours to arrive there for nthing.
DO NOT BUY from them NEVER

Damn scammers! Took my money and never delivered. It’s been more than 2 weeks that I purchased instock products. I emailed. No one answered.

Tried calling to get updates… I was on hold for more than 45 minutes. I gave up. What a shitty company. I have no choice but to report it as a scam on my credit card.

I havent had a single update in 3 weeks post order. Honestly wouldnt waste time, furniture seems nice but no customer service. Have been trying to reach them for 2 days now and no way to get in touch

Went into store ordered and paid. They were good at that part.3 weeks later no action no delivery date. No response to emails. If you call they disconnect you or put you on hold for an hour oh and then disconnect you. Do not do it!!

Customer service was helpful when I wanted to add to my order but then fell off the face of the Earth. Over a month in and I'm still waiting for any sort of shipping confirmation, email response, or answered phone call.

The worst company to order furniture from. I have placed an order almost 3 weeks ago, and they simply disappeared. Customer support never answered for phone calls, emails also never answered. I have requested to cancel my order and refund my money, no result yet. I will be conducting my credit card company for chargeback /refund. 100% scam!

Scammers of a company.

Customer service does not respond to emails or phone calls. I purchased the wrong sofa by accident online and was told by sales staff to reach out to customer service to cancel it prior to shipment so I won't get charged, and to reorder the correct one. However, customer service does not respond to calls or emails and I've been charged for both sofas.

You will be put on hold for 2+ hours then the line will disconnected. I did this for 6 days. I have sent upwards of 20 emails and no response.

The only one you can speak to a person is to schedule a "sales meeting". They called me excited to sell me something, but when I asked to for help they say they have no contact with customer service, cannot help me in any way. They did not know how to escalate the situation to anyone.

They're return policy states you can get refund if you return within 2 weeks. Good luck with that because they literally have never responded to anything in 2+ weeks.

I would give this company zero stars if i could. I ordered a tv console and chair well over a month ago and have been met with silence and null tracking numbers. They are complete scammers/con artists once they have your money. Genuinely wondering if a bunch of monkeys are running their customer service department because GOOD LUCK trying to get a hold of anyone via phone or email. Seriously, do NOT buy from this “company”. But don’t worry they have time to post on their social media accounts to keep reeling new people in!!! It’s actually unbelievable and I can assure them I’ll be contacting the BBB to recoup my costs.

No service , no answers from phone, email or messenger.
They often send broken or defective items and you will be stuck with them. Don’t buy there before trying to reach the service, you will see it doesn’t exist.