WeAreBeds.com 

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Rated 2 out of 5 stars

Having bought a bed previously from this website I was thoroughly disappointed with my recent experience. Purchased a bed with next day delivery only to be called on the day it was meant to be deliver... See more

Rated 5 out of 5 stars

Bought the wooden Stripe king size bed frame and it was exactly as described. Easy to put together, solid on construction and looks great. Fits a standard king size mattress perfectly. Although t... See more

Rated 5 out of 5 stars

Couldn't ask for more from them. Nice email offering assistance if any delivery problems, which there were not. Nice to be dealing with someone who actually appears to care if there are though, sa... See more

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Rated 4 out of 5 stars

Received my mid sleeper bed today for my son! Everything arrived in order and didn't take too long to build though the instructions could be better! But at half the price of other similar beds on diff... See more

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Rated 5 out of 5 stars

Great quick service

Brilliant service and quick delivery. Very pleased with bed I purchased quality is excellent and was very easy to assemble.

February 9, 2014
Unprompted review
Rated 5 out of 5 stars

Very helpful, very pleased.

The original bed I ordered was out of stock, I was contacted very quickly and was given the choice of an alternative bed or refund. I accepted the alternative which arrived the next day and exceeded my expectations. Was very pleased with the product and the service I received, would order again from them.

February 7, 2014
Unprompted review
Rated 1 out of 5 stars

awful - don't use this company

My order should have been dispatched in 21 days, I received no notice or communication at all. I c0ntacted them on day 28 to see where my order was, they said they had been very busy in the run up to Christmas but my deliver was due very soon. they contacted me the next week (after I threatened to cancel) and said my order was ready. The delivery cam but was wrong - I ordered a Divan with 2 drawers but they sent one without. i called and complained again and was told they would send out a replacement straightaway. A week went by, no sign - we contacted them again and they told us it would be sent Christmas Eve - it didn't turn up. After calling several times over Christmas we were told a replacement would be sent in January. i toll another day off and waited in, when the delivery arrived the man refused to take the new base upstairs or bring the old one down. I said it was fine to leave the new base downstairs but I couldn't carry the old one down - he refused to leave it, was very rude. I had to arrange another day for the delivery when my father in law could bring the base down. At no time were we able to speak to a manager, there was a customer services guy who was nice but completely ineffective and they refused to deliver evening or weekends when my husband could take delivery. to cap it all the bed is very poor quality and the headboard wouldn't fit the bed - we had to drill more holes to get it to fit - never again!

February 6, 2014
Unprompted review
WeAreBeds.com logo

Reply from WeAreBeds.com

Good Morning Diane,

Thanks for the honest review.

I cannot apologise for all the inconvenience and confusion caused by this order.

Christmas was an extremely busy period for us especially for deliveries so I apologise for the fact that the delivery was delayed due to this busy period.

I cannot apologise enough for the fact that when we did finally receive the divan set in it was the incorrect one and I am sorry that we were not made aware of this before the goods were delivered.

We had difficulty sourcing the replacement as the manufacturer shuts up the warehouse for Christmas you see so as soon as they did re-open we contacted them ASAP to order up the correct divan and for them to rectify their mistake but as you can imagine they had a big backlog from Christmas so it wasn't the quickest or processes so for that I am sorry.

Our drivers only deliver to the door I'm afraid as per our terms and conditions so that is the reason for the driver not entering the house and taking the goods up to your room as requested but I do apologise for the fact you felt he was rude and that you had a bad experience with the delivery driver.

I'm upset to hear that you think the quality of the goods is poor as we sell many items ordered in directly from the manufacturer and never have many problems at all.

You are now covered under the items 12 month warranty so if you did ever need us again please don't hesitate to contact us.

Many thanks,

Michael

Rated 5 out of 5 stars

Excellent value for money.

Bed arrived on time.We thought it was only the headboard.The whole bed was in the box for self assembly.Michael was very helpful on the phone.Well recommended.

February 6, 2014
Unprompted review
Rated 4 out of 5 stars

amazing value for money- just be prepared to not use the instruction manual at all!

So in general the service and the bed itself are excellent. The delivery was fast and free and the bed itself- now assembled- feels steady and matches my decor well. So mostly I am very happy with the service and the item provided.
The one comment to be made is that the manual provided may as well have been for a different bed. In the boxes that arrived there were more pieces, less holes/holes in different places, different types of screw etc etc etc to what was on the paper, in fact the only resemblance between the instructions and the bed itself was the picture of what it was meant to look like completed. So luckily we were able to figure it out.. it just took considerably longer than the 45 minute estimate to put together.
But to reiterate- now that the bed is finished- that is a relatively minor complaint considering the value for money and speed of service. If there hadnt been that one problem this review would be five star not four.

February 5, 2014
Unprompted review
Rated 3 out of 5 stars

Nice bed but difficulty putting together

Lovely looking bed but the numbers on the bed wernt matched to what the instructions said so took a very long time to put together as what said it should be number 6 in the instructions was number 3 etc..

February 1, 2014
Unprompted review
WeAreBeds.com logo

Reply from WeAreBeds.com

Good Afternoon Lucy,

Thanks for the honest review.

I do apologise for any inconvenience or confusion caused by the fact you were having difficulty assembling the bed.

We haven't had any other customers contact us with the same problem with the model of bed you purchased so I may have just been that it was a faulty manual sent over from the manufacturer and for that I apologise.

If you would have contacted us when you were having difficulty I would have happily sent you over a copy of the manual.

I am glad you are happy with the bed itself.

If you ever have any problems please don't hesitate to contact us.

Many thanks,

Michael

Rated 2 out of 5 stars

Waste of time.

Take your monney then after two weeks tell you they can't deliver.

January 26, 2014
Unprompted review
WeAreBeds.com logo

Reply from WeAreBeds.com

Good Afternoon Dave,

Thanks for the honest review.

I do apologise for any inconvenience or confusion caused by the fact we were unable to fulfil the order for you.

I believe what with the busy period over Christmas our stock levels were not as accurate as we first though so as I say I can't apologise enough for the fact we couldn't deliver the goods to you but I can confirm that our stock levels have been carefully looked at and are all now correct.

Many thanks,

Michael

Rated 5 out of 5 stars

value

very impressed with my bedframe for my daughter seems very good value for what i paid

January 24, 2014
Unprompted review
Rated 4 out of 5 stars

Great price, Great bed !!

I bought the Avalon (Adventure Bed) in pink for my 4yr old Daughter. This bed is fantastic for the price! It took about 2hrs to build on my own which isn't bad for a 5'2" female! It fits great in her box room and she loves the den underneath which I have set out like a little house with a lamp ( child safe ) etc. The only thing I would say is be careful with mattress size as the website states to purchase a single bed size but it's more a small single. Overall I am very happy with my purchase. :)

January 24, 2014
Unprompted review
Rated 5 out of 5 stars

very good quality good delivery

Thank you for my product it is very good quality and worth the money my 4 year old loves his new bed and the tents a great idea for my little boy to play and store his toys Will shop with you again many thanks.

January 21, 2014
Unprompted review
Rated 1 out of 5 stars

Worst company I have ever dealt with

Ordered bed frame on next day delivery. Phoned when it didn't arrive only to be told not only was it not dispatched but it wasn't even in stock, despite having taken payment for it. I was offered another frame that had no resemblance whatsoever to the one I purchased. Was told if I wanted one £39 more expensive I would have to pay difference as they were not willing to compensate me in any way. Am now waiting for refund to go back into bank. Definitely would not recommend to anyone. Not to be trusted. Customer service shocking

January 20, 2014
Unprompted review
WeAreBeds.com logo

Reply from WeAreBeds.com

Good Afternoon Janey,

Thank you for the honest review.

As I said on the phone previously I cannot apologise enough for any inconvenience or confusion caused by this order and for the fact your experience hasn't been a good one.

I looked into the matter of the bed that you ordered being out of stock. The bed that you ordered only went out of stock the day before you purchased it. I apologise for any confusion caused by the advert still being online the following day as there was an error and it shouldn't have been. This has now been resolved.

I can also confirm that your full refund has been processed.

Many thanks,

Michael

Rated 5 out of 5 stars

Fantastic Service throughout!!

I can certainly say I would use wearebeds.com again!! After finding having a complete nightmare with another Company, I was extremely nervous of using an online company again, but my faith has been restored. I ordered my bed on Thursday got a call back on Thursday, as I had emailed them!! To double check order had been received and was really coming on Friday!! (As I said I was nervous!!) ordered was confirmed bed arrived the following day!! Excellent pro

January 20, 2014
Unprompted review
Rated 5 out of 5 stars

great service

didnt have stock product i wanted but bent over backwards to sort me out with a replacement and even gave me a discount for my troubles great service well done

January 17, 2014
Unprompted review

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