WeAreBeds.com 

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Rated 2 out of 5 stars

Having bought a bed previously from this website I was thoroughly disappointed with my recent experience. Purchased a bed with next day delivery only to be called on the day it was meant to be deliver... See more

Rated 5 out of 5 stars

Bought the wooden Stripe king size bed frame and it was exactly as described. Easy to put together, solid on construction and looks great. Fits a standard king size mattress perfectly. Although t... See more

Rated 5 out of 5 stars

Couldn't ask for more from them. Nice email offering assistance if any delivery problems, which there were not. Nice to be dealing with someone who actually appears to care if there are though, sa... See more

Company replied

Rated 4 out of 5 stars

Received my mid sleeper bed today for my son! Everything arrived in order and didn't take too long to build though the instructions could be better! But at half the price of other similar beds on diff... See more

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Rated 5 out of 5 stars

excellent

could do better providing a basic instruction manual as well for the novices though. It shouldn't be too complicated to do a 1 page 10 points manual!

January 12, 2014
Unprompted review
Rated 5 out of 5 stars

Delivery and customer service fabulous

Next day delivery, as promised, unfortunately the bed was a standard single, not a small single as I had expected. The correct item was again sent for next day delivery and the wrong item was collected free of charge, the person who dealt with this matter was extremely helpful and pleasant. The product quality is as you would expect for an item of this price, so no complaints there.

January 10, 2014
Unprompted review
Rated 5 out of 5 stars

New Bed Perfection

My daughter's bed was dropping to bits and we needed a replacement quickly, we searched the internet and came across WeAreBeds.com and found a pine single bed frame that we liked. The price was £30 and free delivery, we ordered and it arrived the next working day. It took not time at all to assemble and it is the best quality bed we have ever purchesd, very well made and when put together very solid. Very impressed and will use this company again no problem.

January 8, 2014
Unprompted review
Rated 3 out of 5 stars

good delivery better instructions needed!

Delivery was quick and staff were helpful. The diagram wasn't that good and my brother who is very good and practical struggled at the start with putting it together. Its a good simple solid frame now its up. Would recommend it.

December 29, 2013
Unprompted review
WeAreBeds.com logo

Reply from WeAreBeds.com

Good Afternoon Rachael,

Thank you very much for the honest review.

I'm glad to hear the delivery was fast and effective with no problems.

I do apologise for any inconvenience or confusion caused by the fact you had difficulty's assembling the item. We've not had any other problems with the assembly of these models so all I can do is apologise for any confusion caused by the diagram itself.

I happy to see you are happy with your sturdy solid bed and that's great news to hear that you would recommend us again.

Wishing you a Happy New Year.

Many thanks,

Michael

Rated 5 out of 5 stars

Excellent service

WeareBeds.com is a very good company I recently ordered a bed and a mattress and the bed arrived on the due date, the mattress despite having a delivery slot of 21 days arrived within one week. At all times I was kept informed and updated as the the progress of my order. When the bed arrived it was missing some pieces for the base but when I phoned the company they despatched the items immediately which arrived the next morning.The mattress also arrived very quickly. The bed is comfortable and attractive. I would definitely use WeAreBeds.com again. Highly recommended.

December 22, 2013
Unprompted review
Rated 2 out of 5 stars

good customer services but terrible couriers

City Link courier delivered half a bed losing the second part. Eventually a new bed was sent out to me but the couriers delivered it again in two halves, i complained demanding money back;only to receive a call a while later saying bed is already been dispatched and is on its way to me already. .. i am then delivered two beds instead of ones ! Dispite the couriers mess up this company did everything they could to help me

December 17, 2013
Unprompted review
WeAreBeds.com logo

Reply from WeAreBeds.com

Good Afternoon Kirsty,

Thank you for the honest review.

I can't apologise enough for the errors caused on the couriers end. I know they are extremely busy and snowed under by all the freight coming in and out of their depots because of the time of year which is obviously why there was such a problem delivering your bed to you as normally they offer a high quality courier service. This is not acceptable and I did take your order further with the courier to try and make sure this doesn't happen again to anyone.

I can't apologise enough for the fact that when the original bed arrived so did the replacement.

I am glad you received the bed in a good condition though and everything has now been resolved.

I hope you are happy with the product and if there are problems in the future don't hesitate to contact us.

I hope you have a lovely Christmas.

Many thanks,

Michael

Rated 5 out of 5 stars

Superb bed for amazing price

Bed arrived next day ( and that was to the North of Scotland!). Well packaged. Instructions said it would take 2 people about half an hour to assemble. I am 60 year old female with 2 fairly recent replacement hips and was on my own so took about 45 minutes. I was expecting something a bit flimsy for the money I paid but it is a sturdy bed suitable for adults as well as the grandchildren. Glad I bought two of them. Thank you WeAreBeds.com.

December 15, 2013
Unprompted review
Rated 1 out of 5 stars

Bribed with 10% refund to elevate review to 3 stars. Agreed, then changed my mind, so here it is...

Ordered Tues after 1pm, thus expected delivery on Thurs. No delivery, and no contact. After chasing, was informed it was the courier's mistake (it wasn't) and that re-delivery with a special weekend courier would take place Sat am, between 8 and 1. Great.
By late morning Sat I contacted the company and then re-contacted them (they'd promised to get back to me but didn't) and was told that they had contacted the courier and delivery was definitely taking place before 1. I later asked for the consignment number of my delivery, the time now after 1pm, and upon finally contacting the courier direct (their number had been very busy) was told that no order had been set up for my address. So I had basically been lied to.
I was beginning to think that I had been scammed, and contacted my credit card company to get the ball rolling in case of fraud.
The bed arrived Monday, no prior announcement or communication. We weren't in, but have a cleaner who by luck was at the house. So we now had 2 large boxes in the hall. Oh, and I now wouldn't be home until Friday as I work away all week, and my wife who was 37 weeks pregnant and looking after a 2 year old was left with these boxes in the main thoroughfare that she had no way of moving.
I'd explained the importance of being delivered this bed by the weekend to the company after they had screwed up the planned Thurs appointment, and the reasons why. I had been on holiday from work that week, thus the reason for the Tues order.

The bed is just fine. I do not appreciate being soft soaped, lied to and then when I complained to them, was given a facetious and sarcastic reply, offering to come back and pick the bed up again so that they could re-deliver it on a day that I would be in. Cheers. So my impression is of a company economical with the truth who actually don't care that much about the people they're selling to.

But they're cheap. Buyer beware, and expect to do a lot of the legwork! Agreeing not to leave them a rating below 3 stars (their idea, perhaps a regular tool?) was the only way to gain any sort of recompense for the time spent dealing with these people.

And thanks for the £22. Otherwise it would have been a 1 star for rudeness, (and now is).

December 13, 2013
Unprompted review
WeAreBeds.com logo

Reply from WeAreBeds.com

Hi Gavin,

I am very sorry for your experience with us and what a shame that you feel the need to leave us a negative feedback.

I personally dealt with your order at the time and it was me who arranged the Saturday delivery for you. I am so sorry that it did not happen as planned. Had i been here on the Saturday i would have been able to chase it with the courier. The couriers messed up the order, but it was delivered promptly on Monday am.

You say we lied to you. Actually what happened is that the customer service representative you spoke with on the Saturday said the item was out with XDP when in fact it was out with Tufnells. So that is why you couldn't track it. We did have this conversation, perhaps you forgot.

Again apologies for the hassle with your order. However, I am very happy to hear you are happy with your bed!

Many thanks,

Donal

Rated 2 out of 5 stars

shoddy service!!

I older the bed for next day delivery but it actually took 2 additional days to arrive. When it came, I received only 1 of the 2 boxes. The box I did get was virtually destroyed with a black bin bag tied around the middle holding the remains together. I rang customer services but have heard nothing.
I have no bed having just moved into a new flat and no idea when the second(base frame) part of my bed is to arrive.

December 10, 2013
Unprompted review
WeAreBeds.com logo

Reply from WeAreBeds.com

Good Afternoon,

Thanks for the honest review.

I apologise for any inconvenience or confusion caused by the delay in your delivery and also the condition of the goods that they were delivered in.

I have been speaking with CityLink and I can confirm that they have evidence and a "Dobson" signature on some proof confirming that 2 packs were signed for on Friday the 6th December at 15:41:00.

I don't understand why if you only received half a bed on Friday that you have not been in contact with us since? I know that if I received half a bed and had just moved into my new flat I would be chasing and chasing until the matter is resolved so I just find it a bit odd that you have not contacted us regarding this missing box but have just left a review stating that you received half a bed.

As I say I cant apologise enough for the delay in delivery and would love to

I look forward to hearing back from you.

Many thanks,

Michael

Rated 4 out of 5 stars

Good company -bad courier

I bought a cheap £45 for the spare room and it arrived late which, in fairness, was not WeAreBeds.com's fault. The couriers (City Link) had the package on time but delivered it very late. I expected it daytime Wed only for it to be pushed back to evening (between 5:30 & 7:30PM). It didn't show up then either and finally arrived at 6PM on Thursday.
Although not their fault, wearebeds.com could do better and give customers the tracking number as soon as they have it which would help avoid a lot if frustration associated with waiting in a ready to answer the door state.

On the plus side, customer service was great. Very helpful and answering swiftly by both phone and email. The cheap pine bed is a cheap bed but for the price much better quality than expected. Construction was ikea-style and easy enough to do on my own.

December 6, 2013
Unprompted review
Rated 4 out of 5 stars

great service, great price -shame about the quality!

Ordered this h/board for my g/daughter. Wearebeds website very easy to use. Offered free next day delivery and v. good price. Courier emailed delivery details and h/board arrived on time. Unfortunately the packaging was filthy and damaged and the H/board had minor damage (small dents). Probably would not have accepted it but my neighbour had signed for it in my absence, my g/daughter was excited to get it and the dents don't show when it's on the bed!

December 3, 2013
Unprompted review
Rated 2 out of 5 stars

Product poor,Customer Service less than satisfactory, delivery... What delivery!!

I have submitted 2
Online forms asking to be called by a member of the team however this didn't happen.
Rang and spoke to dale and was assured bed would be delivered on Friday, didn't receive a tracking number so had to call city link to get one,
Friday afternoon arrived delivery finally came
And half of bed missing , spoke to dale again who found out other half of bed was in Coventry, said he would try and get bed up to me by Saturday morning. Say and waited and heard nothing called dale back who promised to call me with news. Once again didn't hear anything,
Called city link Saturday morning to be told it was in Durham however wasn't going on til Monday as no one knew to load it on the van ! Had to go and pick the bed up as my 18month year old had nothing to sleep on previous night and it wasn't happening again.
Bed in itself is ok, however not very sturdy.
I feel very let down by the customer service process, the item
Quality and the delivery!

November 30, 2013
Unprompted review
WeAreBeds.com logo

Reply from WeAreBeds.com

Good Morning Helen,

Thanks for the honest review.

I apologise for the fact you were not called back by a member of our team when requested. We were extremely busy in the office last week and me an a colleague were actually off sick too so I believe every would be rushed off their feet.

I cant apologise enough for any inconvenience or confusion caused by City Link's error of splitting up your consignment and not delivering the goods all at once.

They should have delivered the bed to you on Saturday as they informed us the were going to do so. The fact they didn't on Saturday and you had to go and collect the goods is not good enough on there part and I will be taking the matter further for you.

I will bring this issue up with my manager when I get a minute and chase it up with CityLink for you.

I'm glad you are happy with the product and as I say I just cant apologise for any inconvenience or confusion caused by the delay in your delivery.

If you ever need anything else don't hesitate to contact us.

I would be more than happy to help.

I look forward to hearing from you.

Many thanks,

Michael

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