WeAreBeds.com 

i recieved this bed when they said i would product easy to assemble and looks great would recomend this to all my friends

Ordered bed on line , did not receive the delivery as expected however I contacted the company via email within 5 minutes I received a email from Michael with an apology as there was a problem with stock at the depot and could not delivery the bed ordered, I was given the option of either a full refund or chose another bed, I chose another bed and this was delivered the following day the issue was dealt with professionally and quickly.

Excellent customer service. Ryan who looked after me gave an excellent all round service. Well done to him.

I ordered metal bed frame with copper finish (Megan) from "We are beds". I received damaged bed (also package was previously open) and it took me string of emails to reach agreement that I need either replacement or refund (at first the "We are beds" did not want to agree on replacement or refund claiming that I did accept the bed when it arrived by signing delivery form as "accepted" - despite informing them about damage within 24h after delivery- documented with pictures). My claim was that as internet buyer I have a right refuse the item and to ask for refund even if the bed was not damaged and that is up to 7 days after delivery - which is stipulated by the law "Sales of Goods Act"). Replacement bed arrived - more damaged than previous one, paint chipped at many places and couple of badly patched places as well!). In the end I had to arrange refund as I did not believe I would be 3rd time lucky! After a week and no money back I had to chase it again and fortunately all is sorted now. the only positive point was decent email communication with one of customer service guys.

The bed frame was good value, putting it together was a bit fiddley but I would recommend the website. Going to order again.

Excellent service, product as described and inexpensive. I would use this company again.

Short of money, but i needed a bed base for my sons house. The bed base was better than i thought i would get for the money, it was delivered when they said it would be.
It was easy to assemble, and very sturdy .

Its a basic design , no frills, but it does the job very well.
Thankyou

I m so happy about my bought bed with tent from that company. Delivery so quick,bed good quality, tent fabric very good quality too. My son is age 7 and he loves this bed. I will recommend this bed to friend as well. Very good item for that price really. Regards

Very happy with our new double bed, it didn't take long to put together and looks fab.

Whilst the product I received was as ordered the delivery driver was extremely rude and unhelpful. Perhaps need to be more picky about delivery services. Aside from that the product was as described and delivered on the day stated, although I never received a confirmation email.

If you want a bed that is good quality at a brilliant price and want it now - then this is the place to buy it. Very impressed and would recommend to anyone

Couldn't ask for more from them. Nice email offering assistance if any delivery problems, which there were not. Nice to be dealing with someone who actually appears to care if there are though, says a lot!

Great price, great service, product exactly as expected.

I can't recommend wearebeds.com highly enough - I ordered the single Marseilles bed on Monday night (so delivery estimated for Wednesday). Unfortunately the delivery men missed me, but a after a quick email to Michael at wearebeds, (free) delivery was rescheduled for the following day. Michael was extremely helpful & thorough - when I called to request an invoice it was sent over immediately and my emails were responded to very quickly.

Brilliant service and the bed is perfect. Just what our teenage daughter wanted. It was really easy to put together and looks great in the vintage style bedroom. We would definitely recommend We Are Beds.

Realised when ordered the bed and mattress there was a21 day delivery, not a problem, but when I had to phone and ask where my goods were even after the 21 days, started to wonder if all the negative reviews I read and had ignored were in fact true.
Called and spoke to a very nice man who did admit that they had failed to schedule my delivery, their mistake, but when it came to rescheduling it at a time which suited us, he couldn't accommodate, something about they only deliver once a month to Scotland. Did eventually agree a delivery date using a contracted delivery service.
Got the text to give me the expected delivery time of between 7.00am and 10.30am, however the delivery time passed, no phone call, text, nothing. Had to call the delivery company at 11.00am, to be told that my goods were on it's way and not to worry. 3.00pm got a phone call to say the delivery man hadn't turned up and my delivery wasn't coming after all. Why it had taken until 3.00pm to relay this message I will never know? Wasted day sitting in waiting.
Was delivered the following day within the expected time frame, I was impressed, however the delivery driver was completely unhelpful, and expected me to unload my bed and mattress off the truck myself. When I wanted to check the contents of the package which was burst open, he moaned, but when I told him my house was 200 yards up the road, he nearly had a fit, grabbed the mattress, and carried it grumping and moaning the whole way. When I caught him up with my car which had the bed frame in the boot, he starting moaning angrily that he didn't know where my house was, so I responded that he hadn't waited around long enough to hear before storming off.
Had to ask him to carry the things into my house for me, which he did, but dumped everything down and left without my signing for the delivery. Rude, and unpleasant man.
The positive from this is the bed is assembled, all the parts were there, and is really nice. My daughter is delighted, just a pity we had to wait so long for it, and that the delivery process was a bit of a farce.
The products are good, but they need to address the delivery companies they use, as is letting them down badly.

I ordered a bed on Monday which as promised was delivered Tuesday.
I built the bed and unfortunately a couple of wooden slats were missing. This did not stop me from sleeping in the bed.
I emailed customer service this morning (weds) and had a reply back within ten minutes with an apology saying that the missing slats would be shipped today and I should receive them tomorrow.

Fantastic customer service which so many online retailers are lacking these days!!

Purchased the bed. HAD to pay £30.00 for NEXT DAY delivery because of our postcode. We are a few miles from the CITY OF INVERNESS. Email received now to say out of stock. Choose another! Organised to be off work to receive the bed. Will be back at work even if we did find similar product.

Good price, product and website. Next-day delivery arrived at 10.15pm, which came as a bit of a surprise.

Ordered a bed and mattress on 21 day delivery. After hearing nothing from wearebeds.com for 20 days I decided to ask them when delivery would be. They then informed me that there was a delay with the order and would be another 2 weeks! After this 2 week period had gone they were still no closer to delivering my bed and mattress and I had waited a further 2 weeks for delivery. In fairness wearebeds.com did offer a faster delivery than this but wouldn't guarantee the products would be in a good condition. I personally wouldn't use them again and would advise anyone to order well in advance as it seems from other reviews its not a one off case. However wearebeds.com were very quick to respond to all my emails.

very good service