Because of an error by the postal service, I ended up not receiving my order when it was supposed to be delivered. I contacted them and they reassured me they would make things right if it had be... See more
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Wear Felicity - The #1 Animal themed jewelry website with over 50 different animal rings! Ships worldwide.
Contact info
PO Box 586, 60462, Orland Park, United States
- www.wearfelicity.com
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This was my first purchase with them as…
This was my first purchase with them as a gift so I had many questions and they were above and beyond in assisting emailing me back. I am now a loyal customer. I will continue shopping with them 🥰🥰🥰🥰
DO NOT order from them
DO NOT order from them. They are deceptive in their business practices. You have to go digging on their site to find that it take 25 days for them to even ship the item. I ordered on Dec. 1st it is the 18th and still have not shipped. They have told me it will possibly ship on the 22nd! Leaving me with no gifts for my loved ones. This was supposed to be a lovely gift remember the passing of a loved one. But I have nothing to give them!
Item ordered November
Item ordered November, wish I checked reviews beforehand. Sent several emails even upgraded shipping to priority mail. They then generated a generic UPS tracking 2 days ago. NEVER shipped, will dispute with my bank! Ups ground is NOT priority mail.
Disappointed Consumer
I ordered six bracelets at the end of November for Christmas gifts. Today is December 17th and I’m still waiting for products to ship. I received an email December 10th informing me that production has been completed and it would take up to five days for the order to ship. I’m quite disappointed the products I ordered for Christmas gifts will not arrive in time. These products are quite costly and are being shipped via USPS. You would think customers would receive a higher level of service & delivery for the cost of each item. I am keeping my fingers crossed that each product will arrive in its own custom box.
Update 12/31
I received all 6 bracelets on the 22nd of December, right before we left to go on vacation for Christmas. While everyone I bought a bracelet for LOVES their bracelet, I was very disappointed that they were only wrapped in plastic, like a 5$ bracelet, in addition to each picture was blown up too much, causing difficulty in the ability of seeing the entirety of the picture chosen. The pictures were blown up during the production of the bracelet to max out the visibility of any background in the picture, making it too big, too much, making it difficult to view. Everyone who received a bracelet was trying to figure out what they were viewing.
I reached out to Wear Felicity via email, and their response was aloof and blamed on the unexpected demand with an overflow of orders. Which isn’t my problem, it’s theirs.
The bracelets SHOULD be presented in a box, not wrapped in plastic like I bought a 5$ chakra bracelet at the crystal store.
I accidentally submitted duplicate…
I accidentally submitted duplicate orders for a custom locket. Immediately upon clicking "submit" and realizing my mistake, I emailed customer service to tell them about my accidental duplicate order and received an immediate response saying there is nothing they could do and they would be charging me full price for the 2nd locket that I don't need. I received this email back from them within 5 minutes of submitting my order. I then asked if there was someone I could speak to about it or if they'd at least consider discounting the 2nd locket and I was ghosted with no response. There was plenty of time for them to either cancel the order or otherwise try to work with me, but they showed zero flexibility. Extremely disappointing and very poor customer service. I feel like I wasted $40.
If I could give a zero I would
If I could give a zero I would. They have basically stolen 70 bucks from me! Do not use this company ! Terrible customer service! Ordered necklaces a month ago and sent 20 emails! All I received was a BOT with a LIE! I'm landing in getting my attorney involved to save other customers from this company.
Dishonest Updates from Company
After waiting weeks on 12/5 the company said they were shipping the item. on 12/15 still has not shipped and now they said 1-2 weeks. They blamed USPS back up for the delay. So they provided a mis-leading note on 12/5 and now we are 10 days to Christmas and cannot get the gift. Poor customer service when you can actually get an answer and they do not refund because they say it is personalized but yet they cannot ship it.
Photo missing
Some how my photo didn't go in with my order. Customer service contacted me let me know where to submit it and if I needed help to contact them. I was able to submit the photo, which was seperate from original order, and the bracelet came out beautiful. Your assistance was so nice.
Top notch customer service!!
Top notch customer service!!! Will most DEFINITELY be a repeat customer!!!
Will never buy from or recommend this…
Will never buy from or recommend this company. The jewelry does not hold up in the gentlest of wearing. The clasps on mine broke the second time I wore it and then a year later I lost the second charm for same reason. Because it had been so long they would not do anything. The reviews on BBB are terrible so do not buy from them. The jewelry is not made well at all.
Placed an order beginning of November
Placed an order beginning of November. Got an update it was shipped Nov 20th. After following the tracking a label was created but never received by usps. First was told (via email) usps just needed to update order. After a follow email days later I was told it was lost and would be replaced. Contacted them to see if they could give me a new ship date and was told it would arrive before Christmas and my order number would remain the same. Since then I have sent multiple emails asking for an update and no response. Also I can’t find a phone number so I can talk to a person can only keep sending emails.
I love my ring and he customer service…
I love my ring and he customer service is absolutely amazing
Great customer service
Great customer service. Easily answered the questions I had. 💯 best interaction i have had this year and maybe ever.
Great Service
I forgot to put a picture with my order, so they emailed me in a very timely manner and I got the picture sent in. I very much appreciate this and the fact that they didn’t just cancel my order! Thank you!
Brandi’s Love ❤️ (A Mother’s Love)
Hello Wear Felicity my name is D’Contessa🤗, I am a mother with a daughter that had to go heaven, she passed away from complications of Lupus. I wanted her 2 sisters and favorite cousin to have a bracelet with her picture in it so that they could carry her with them always. Then I came across one of your ads and I had missed the sale and that made me sad. So I decided to email you guys asking for a coupon because I missed the sale, I figured what the heck I will get a yes or no, always ask ( my Dad taught me that). I got excited because you guys emailed me back the next day or the day after with a coupon so that I could buy the 3 bracelets for my other babies. Your guys product is absolutely amazing to me and beautiful. I am so grateful to your company 🤗😘for doing this for me and my family. My daughter Brandi is our ANGEL 😇 and I wanted to get the girls something special and you guys made that happen for me. I cried when you guys emailed me back and I was so happy. Brandi’s Birthday is 12/27 two days after Christmas 🎄. Can I suggest something to your company can you guys make different colored ribbons for different diseases and disorders, example Lupus has a purple ribbon and Breast Cancer have pink ribbon so on and so forth. Brandi’s oldest sister has a Nonprofit organization in her memory for Lupus, it’s called The Middle Bee Foundation For Lupus
themiddlebeefoundation.org Thank you so much Wear Felicity for making a wish come true for Christmas for a grieving Mother.❤️❤️😘😘I will always be grateful, now I have to buy me one.😂😂
Very attentive and kind
Very attentive and kind. Wonderful customer service! Would definitely purchase again from this store! ❤️
DON’T wear felicity
The image was also blurry that you can’t see it. I waited 48 minutes for chat and no one came, then I emailed them and got response which was more like a counseling session without any real answer. I asked for a refund of the 70bucks I spent and they made me take a video of the item, with my camera TOUCHING the magnifier and said it was fine. In short, don’t wear felicity.
Great customer service
Great customer service, wish I could have seen the picture in the necklace before ordering. It sounds like that is an issue on their website with not being able to load pictures when ordering the necklace. I think because I was unable to load the picture it did delay the processing and shipping
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