Wear Felicity Reviews 

1,426
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 196 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent customer service and prompt response times, noting professional and caring staff. Many appreciate efficient inquiry handling, often receiving replacements or quick solutions. Several consumers also found products beautiful and well-made, recommending them for keepsake jewelry. However, some customers noted concerns regarding product quality, such as items arriving damaged, tarnishing, or having functional defects. Others found order fulfillment and delivery problematic, with items lost, delayed, or missing parts. Additionally, some experienced unhelpful or unresponsive customer support when trying to resolve issues, sometimes leading to no resolution.

What people talk about most

Product

People report ambiguous experiences with product quality and appearance, with some customers expressing... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, quick, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant frustration due... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting quick and friendly... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing disappointment. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Because of an error by the postal service, I ended up not receiving my order when it was supposed to be delivered. I contacted them and they reassured me they would make things right if it had be... See more

Rated 5 out of 5 stars

With this being my first order from this company I had initially seen reviews that weren't the best but I decided to give them a try anyways. I am so glad I did. I feel like the jewelry is priced righ... See more

Rated 5 out of 5 stars

I had a hiccup with my PayPal that accidentally changed my address on the order to the local target instead of my address. I was so worried that my package would get sent there and emailed the team at... See more

Rated 5 out of 5 stars

Some how my photo didn't go in with my order. Customer service contacted me let me know where to submit it and if I needed help to contact them. I was able to submit the photo, which was seperate... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jewelry Designer
  4. Jewellery Manufacturer

Information provided by various external sources

Wear Felicity - The #1 Animal themed jewelry website with over 50 different animal rings! Ships worldwide.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(1,426)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT order from them

DO NOT order from them. They are deceptive in their business practices. You have to go digging on their site to find that it take 25 days for them to even ship the item. I ordered on Dec. 1st it is the 18th and still have not shipped. They have told me it will possibly ship on the 22nd! Leaving me with no gifts for my loved ones. This was supposed to be a lovely gift remember the passing of a loved one. But I have nothing to give them!

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Item ordered November

Item ordered November, wish I checked reviews beforehand. Sent several emails even upgraded shipping to priority mail. They then generated a generic UPS tracking 2 days ago. NEVER shipped, will dispute with my bank! Ups ground is NOT priority mail.

December 18, 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed Consumer

I ordered six bracelets at the end of November for Christmas gifts. Today is December 17th and I’m still waiting for products to ship. I received an email December 10th informing me that production has been completed and it would take up to five days for the order to ship. I’m quite disappointed the products I ordered for Christmas gifts will not arrive in time. These products are quite costly and are being shipped via USPS. You would think customers would receive a higher level of service & delivery for the cost of each item. I am keeping my fingers crossed that each product will arrive in its own custom box.

Update 12/31
I received all 6 bracelets on the 22nd of December, right before we left to go on vacation for Christmas. While everyone I bought a bracelet for LOVES their bracelet, I was very disappointed that they were only wrapped in plastic, like a 5$ bracelet, in addition to each picture was blown up too much, causing difficulty in the ability of seeing the entirety of the picture chosen. The pictures were blown up during the production of the bracelet to max out the visibility of any background in the picture, making it too big, too much, making it difficult to view. Everyone who received a bracelet was trying to figure out what they were viewing.
I reached out to Wear Felicity via email, and their response was aloof and blamed on the unexpected demand with an overflow of orders. Which isn’t my problem, it’s theirs.
The bracelets SHOULD be presented in a box, not wrapped in plastic like I bought a 5$ chakra bracelet at the crystal store.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

I accidentally submitted duplicate…

I accidentally submitted duplicate orders for a custom locket. Immediately upon clicking "submit" and realizing my mistake, I emailed customer service to tell them about my accidental duplicate order and received an immediate response saying there is nothing they could do and they would be charging me full price for the 2nd locket that I don't need. I received this email back from them within 5 minutes of submitting my order. I then asked if there was someone I could speak to about it or if they'd at least consider discounting the 2nd locket and I was ghosted with no response. There was plenty of time for them to either cancel the order or otherwise try to work with me, but they showed zero flexibility. Extremely disappointing and very poor customer service. I feel like I wasted $40.

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give a zero I would

If I could give a zero I would. They have basically stolen 70 bucks from me! Do not use this company ! Terrible customer service! Ordered necklaces a month ago and sent 20 emails! All I received was a BOT with a LIE! I'm landing in getting my attorney involved to save other customers from this company.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest Updates from Company

After waiting weeks on 12/5 the company said they were shipping the item. on 12/15 still has not shipped and now they said 1-2 weeks. They blamed USPS back up for the delay. So they provided a mis-leading note on 12/5 and now we are 10 days to Christmas and cannot get the gift. Poor customer service when you can actually get an answer and they do not refund because they say it is personalized but yet they cannot ship it.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Photo missing

Some how my photo didn't go in with my order. Customer service contacted me let me know where to submit it and if I needed help to contact them. I was able to submit the photo, which was seperate from original order, and the bracelet came out beautiful. Your assistance was so nice.

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

Will never buy from or recommend this…

Will never buy from or recommend this company. The jewelry does not hold up in the gentlest of wearing. The clasps on mine broke the second time I wore it and then a year later I lost the second charm for same reason. Because it had been so long they would not do anything. The reviews on BBB are terrible so do not buy from them. The jewelry is not made well at all.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order beginning of November

Placed an order beginning of November. Got an update it was shipped Nov 20th. After following the tracking a label was created but never received by usps. First was told (via email) usps just needed to update order. After a follow email days later I was told it was lost and would be replaced. Contacted them to see if they could give me a new ship date and was told it would arrive before Christmas and my order number would remain the same. Since then I have sent multiple emails asking for an update and no response. Also I can’t find a phone number so I can talk to a person can only keep sending emails.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I forgot to put a picture with my order, so they emailed me in a very timely manner and I got the picture sent in. I very much appreciate this and the fact that they didn’t just cancel my order! Thank you!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Brandi’s Love ❤️ (A Mother’s Love)

Hello Wear Felicity my name is D’Contessa🤗, I am a mother with a daughter that had to go heaven, she passed away from complications of Lupus. I wanted her 2 sisters and favorite cousin to have a bracelet with her picture in it so that they could carry her with them always. Then I came across one of your ads and I had missed the sale and that made me sad. So I decided to email you guys asking for a coupon because I missed the sale, I figured what the heck I will get a yes or no, always ask ( my Dad taught me that). I got excited because you guys emailed me back the next day or the day after with a coupon so that I could buy the 3 bracelets for my other babies. Your guys product is absolutely amazing to me and beautiful. I am so grateful to your company 🤗😘for doing this for me and my family. My daughter Brandi is our ANGEL 😇 and I wanted to get the girls something special and you guys made that happen for me. I cried when you guys emailed me back and I was so happy. Brandi’s Birthday is 12/27 two days after Christmas 🎄. Can I suggest something to your company can you guys make different colored ribbons for different diseases and disorders, example Lupus has a purple ribbon and Breast Cancer have pink ribbon so on and so forth. Brandi’s oldest sister has a Nonprofit organization in her memory for Lupus, it’s called The Middle Bee Foundation For Lupus
themiddlebeefoundation.org Thank you so much Wear Felicity for making a wish come true for Christmas for a grieving Mother.❤️❤️😘😘I will always be grateful, now I have to buy me one.😂😂

November 9, 2025
Unprompted review
Rated 1 out of 5 stars

DON’T wear felicity

The image was also blurry that you can’t see it. I waited 48 minutes for chat and no one came, then I emailed them and got response which was more like a counseling session without any real answer. I asked for a refund of the 70bucks I spent and they made me take a video of the item, with my camera TOUCHING the magnifier and said it was fine. In short, don’t wear felicity.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, wish I could have seen the picture in the necklace before ordering. It sounds like that is an issue on their website with not being able to load pictures when ordering the necklace. I think because I was unable to load the picture it did delay the processing and shipping

December 5, 2025
Unprompted review

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