Pact Reviews 1,620

The delivery service left my package outside and it got stolen. I messaged Pact and they were extremely prompt/helpful in sending a replacement. Appreciate the good service.

The customer service agents were very supportive and understanding. They were patient and helpful. I love this brand and support their mission and they really walk the walk.

I've spent hundreds of dollars at Pact over the past month (and much more over the past year) and was previously a fan of the brand. However, this last experience completely changed my opinion.

I added extra items to my cart (socks/underwear I didn’t even need) just to reach the $210 free shipping minimum. I brought my total to $220. But after placing the order, I was automatically given a random $11 discount (I guess Pact rewards from my previous order that I obviously wouldn't have used) that wasn't shown until after checkout, dropping my total just below the threshold. As a result, I was charged $26 for shipping. So I basically paid $209 and got hit with shipping fee, which is EXACTLY what I was trying to avoid.

I contacted customer service immediately, assuming this was a simple oversight they could fix. But they refused to help as it was "too late" even though I noticed the issue right after purchasing.

This kind of pricing trickery and rigid customer service feels deceptive and leaves a really bad taste. I’ve been a loyal customer, but after this, I won’t be shopping at Pact again.

I’ve always had a great experience, they have been extremely helpful and understanding!

I reached out to Pact regarding my points. I received a very quick reply that was so very gracious. Victor went above and beyond to not only help me, but to reinstate my lost points. Wow!!!! I am so impressed with this company...from quality to customer service, top notch!

Great products, great customer support!

I've been waiting for my package for over a month, and customer service has been spotty about replying to my emails. Still not sure where the package is or whether they'll issue a refund.

I loved my first order of two dresses from Pact so much that I made a second order. The package with both dresses was damaged in transit with USPS, which repackaged one dress and sent a note about the damage - the second dress was missing. Pact didn't need to, but they sent me a replacement any way, even though it wasn't their fault. I love, love, love these dresses and am so grateful I have four of them to wear!

Kristen did a fabulous job assisting me over the phone! Her excellent customer service is much appreciated. :)

I have been buying PACT clothing for a couple of years and I really like the quality and the feel of them, particularly the dresses. They have some really cute prints, and the fits are comfortable and flattering.

Recently I placed an order and got delivered a skirt that was the wrong colour (blue instead of black). Once I flagged the issue, PACT customer support got back in touch promptly, apologising for the mistake and refunding me the cost of the skirt, which I got to keep. Shoutout to Vera, who couldn’t have been nicer. A very positive experience.

Amazing customer service!! Fast, helpful, and super generous. I can see how they keep customers coming back because I’ve only had such kind and helpful support. Thank you!!

The customer service is one of quality. They respond with kindness and clarity, doing what they can to resolve any problems.

The company overall aims to provide quality, non-toxic clothing and bedding, and I appreciate their efforts. I think that they take reviews to heart and aim to fix any common problems.

Order: GE9064902395US
I bought 3 dresses, the Looking Glass Floral and the Black Fit and Flare - I don’t think the cotton is of high quality for the price. I also bought the Sea Salt Coastal Double Gauze Breezy dress - the fabric is better quality and will be good for the beach. I received them within a reasonable time frame. I wouldn’t purchase again though because of quality and price point.

Needed to change a shipping address they told me they couldn’t change the address even tho I reached out 5 mins after the order. Told me to deal with it. Terrible customer service, really disappointed.

Amazing customer service. Quick responses, really kind and helpful. Thanks!!!!

I placed an order on June 4th, believing it would arrive in time for a wedding 24 days later. As I am writing this review, my order has not even been shipped from its point of origin yet. I contacted Pact on June 26th, and asked for a cancellation and refund, because the occasion I needed the clothes for was two days away, and I realised I would never receive it in time, but they told me they were unable to do so, because, apparently, «when you press the order button it’s too late»… and -brw- UPS is on strike so that’s why the order is still not shipped…(would have been nice to get that info earlier…,) My current estimated delivery date is July 11th, but it will get here when it gets here.,, I guess. The moral of the story is: for people living in the US this company and clothes might be fantastic and awesome for all I know, and you might get the things you order on time. For me, living in Europe, it’s been a disappointment, and I would not recommend it -mainly because of the total lack of information, and because I’ve been waiting for a month on something I don’t know if or when I’ll receive.

What made this experience great was that they kindly explained why they were unable to meet my request, however they ask shared that it didn't hurt to ask so they further investigated the situation for me. Upon doing so, they discovered they were able to not necessarily meet my full request but that they were happy to offer me Pact Cash for my next purchase. Turns out they gave me a VERY generous Pact Cash gift on my account and it far exceeded my expectations. The way they described everything as well was just mindful, caring and compassionate. This experience makes me love Pact even more than I already did! Thank you Victor!

The packaging was great. Compact & eco friendly. Unfortunately the bra's i bought werent a good fit for me personally. Large bust & i felt not enough support. The returns team provided a label as the system didnt recognise my order number. They were efficient & i received the refund less EUR20 for shipping back timely into my bank.
I wanted to review as i felt the return process worked well

Had an amazing experience with Victor! He was extremely helpful and thorough, and was able to get to the bottom of why I hadn't received my refund for my return. He went above and beyond to provide an excellent customer experience. Truly love Pact—the quality of their pieces is amazing and they have a customer service team to match. Will be a forever customer!

Victor was incredibly helpful. I submitted a comment (not a refund request!) re: a product I had bought 5 months ago that didn't have the same quality standards as previous iterations. I mentioned it got worn x amount of time faster, just as an FYI to help with quality control in the future. Victor accepted my comment AND then offered to reimburse me the full amount of my purchase so long ago!! That was really amazing, I wasn't even expecting that.