Pact Reviews 1,620

Wonderful customer support and experience! The response was timely and was way more than I expected - replacing the product with PACT cash was perfect as I love the underwear and bras and all the clothing actually!!! Super grateful also on the use gently used and recycle opportunities.

Had a garment's hem unravel only after a couple washes which in my short experience with pact was unusual. I reached out to pact and had prompt, kind and professional customer service! I am satisfied with how the problem was resolved and appreciate Vera's help!

I love Pact products and have ordered from them several times. They have soft, comfy, Fair Trade Certified underwear if you can believe it!
This round, I ordered two packs and got one pack plus a dress by mistake. I sent an email to them and they replied within an hour correcting the order. It was probably the easiest return/exchange experience I've ever had. Seriously. Thank you Pact for the awesome customer service you have on deck. I'll be back for sure

To be fair this review is entirely based on the fact that for over a year I've yet to find anything I like actually 'in stock'.
I do wonder if I'm missing something, am I only ever seeing sale items long after the sale started or not on the legit website because it seems so odd to never have anything available to order?
But it makes me very wary of actually ordering anything.
Would love a response from PACT to reassure me or point out where I'm going wrong?

TRUSTED SELLER! ⭐️⭐️⭐️⭐️⭐️
Lori Malone, and whoever hired her, both deserve a raise! There was an issue with my order and Lori surpassed the customer service bar by providing exemplary service. She apologized, refunded the missing item, credited my card for shipping fees, and provided a credit for a future purchase for when the item is restocked. Due to Lori’s adept problem solving, and how much I love the high quality of the item I did receive, I feel very confident in purchasing from Pact again. Thank you Lori Malone and Pact!

Vera was amazing and super helpful. She was able to answer all my questions a find a resolution to the problem I experienced. Pact is such a great company!

The customer service was above and beyond. Even though I had ordered through Macys they made sure to take care of me and the quality and fit of the clothes is my FAVORITE for traveling!! Will be a regular customer and highly recommend.

I was having a trouble with a gift that I needed to exchange and Kristen was so helpful and kind. I shared that I had received a pair of pajamas as a gift because I'm undergoing cancer surgery and she expressed her sympathy and well wishes. This is Above And Beyond. Thanks.

I just received my first ever pact order and I will NEVER order again. Unfortunately I placed a second order before the first arrived.
I seriously question their organic and chemical free claims. As soon as I opened the packets of clothing a stong chemical smell hit my face and my face is now bright red and itchy. I have NEVER had this issue with other 100% GOTS certified brands. I call bullshit.

I placed 2 orders only to have both of them cancelled. After the first order Pact stated that sometimes if the shopping cart is open too long, it will cancel out the order (strange since the payment went through). I placed an order a second time in record time only to have the same thing happen. The 1-800 service number is of no help, was unfriendly and did not make you feel valued as a customer. Steer clear of this company!

This was my first time ordering from Pact. But I found exactly what I was looking for, which was organic cotton products. I had bought the Organic Cotton Quilt. It is the best quilt I have ever had! So beautifully oversized, no one can steal the covers lol. It is breathable but still warm. I can cover my head and can still breath. It really is the best and most comfortable quilt!! And the company is so gracious and helpful. This is the best company and I am now a lifelong customer. The quality of the products is outstanding! Pact Love!!

Pact's customer service is top-notch! Victor is so knowledgeable and helpful. He helped me with my item re-stock issue while treating me like a valued customer. Couldn't be happier with my experience!

I contacted Pact after hours with a refund issue and was pleasantly surprised that they responded and resolved the issue immediately. Their customer service is as amazing as their high quality clothing. So pleased!

My husband and I love this company and have had great experiences with them and their clothing. I just placed an order and one of the items was not true to size. I contacted them by email and my issue was resolved immediately. Happy to due business with an ethical company selling organic clothing.

Besides the obvious wonderful sustainability practices, the clothes are well made. When I received them they're good quality and fit well. The styles are classic and look good on. I didn't have to return anything. And most importantly, they're really comfortable. Finally, one of my deliveries was either stolen or there was a problem and they offered reimbursement or exchange right away. So five stars on the customer service too.

I just briefly want to say that I'm unsure about the quality of the clothing sold here. They are usually ill fitting however the best product I have recieved is there tank tops. Unfortunately after owning them for several months and washing gently in cold water they have became ill fitting aswell. For some reason I cant attatch photos of what I mean? The issue is with the fabric on the edges becoming stretched and now lifting alot!

Wear Pact used to be one of my favorite companies, and I have ordered from them for close to a decade, on a fairly routine basis. Last year I ordered organic towels and sheets and got great products. A few weeks ago I went to place an order for one on sale item. The item was shipped to an ancient shipping address, and shipped out so promptly that I didn't have a window of time where I could call customer service and fix it. When I was able to call, maybe twelve hours after the order was placed, a woman on the phone told me there was nothing she could do, but that I should be issued a full refund automatically once the package was returned to their warehouse by the post office. Two weeks later, there was no refund on my method of payment, so I called again. The connection quality was so bad that I couldn't hear what the person was saying other than the word "refund" so I said ok and then they disconnected the call. Well, they refunded me a third of my order to my bank account, and two thirds as "pact cash". By splitting it up, I cannot buy anything on their website without giving them additional money.

It's also a terrible experience now to try and log in. Have had to reset password, etc and it's a pain.

In short, I will never recommend this company again, or buy anything from them.

First off I love the Fit & Flare Open Back Maxi Dress! It’s gorgeous and so comfortable and functional. I ordered some other items that didn’t end up working out..so I had to return those other items.. But I was impressed with the customer service, the kindness and generosity. They sent me a second dress for a small mistake that had been made.

Overall disappointing experience. Dress was nice quality but but not as elegant as the photos and felt a bit "mumsy". The main problem was that it runs very very large - I ordered my normal size and could probably fit in 2 sizes smaller. I was then shocked to find it would cost me £16 to return it. I won't be buying again.

Company lied about taking back my order after agreeing in writing. Also was cancelled well in advance of shipping.
Awful, untrustworthy company. 0 stars out of 5.
Do not buy from.