Pact Reviews 1,620

Excellent customer service after damaged package. Thank you, Victor and Pact!!

The customer service was awful. I ordered 5 items however 1 item was out of stock. I was charged for all 5 items and contacted PACT customer services. They were incredibly rude and insisted I only paid for 4 items. I had to send 4 emails before they escalated my case to their finance department. I eventually received a refund for the item they cancelled. It's disappointing and has put me off ordering again. The clothes was OK quality for the sale price. I never complain online, but have taken the time do so. Buyer beware.

I want to like them because of the materials they use but to pay $12 to ship one item is ridiculous. On top of that my item was delayed in shipment then delivered to the wrong house. And again for that experience I paid $12. When I alerted customer service they said I would get a full refund- a week later nothing happened and had to contact them again. Then they processed the refund but didn't refund my shipping like they said they would- which again was the whole issue with the order. So I've had to reach out to customer service several times and still don't have my money back. I won't shop here again

I love the sustainable clothing, and I have already purchased a lot of great staples from Pact. I've had two garments with minor tears at the seams so far, but the company rectified the situation quickly and easily. Hoping that continues to improve because I'm a big fan!

Victor made everything really easy for me after I received the incorrect items. I sent my receipt along with a photo of what I received. They shipped the correct items out right away and gave me instructions for donating the incorrect items if I decided not to keep them.

They only allow you to return an item via DHL. I would have to travel more than 10 miles to get to the closest collections point, and I would be charged for the return on top of that! I'm in the UK and the shipping and return cost would be close to the cost of the item (not counting the cost of transportation to the dropoff point).

Will probably just donate the item to charity as I don't have the time or money to deal with this. Never using Pact again.

I ordered a dress which I would’ve loved, but it was the wrong size. I contacted the company and they quickly made things right I’ve ordered several times from them and the quality of the clothing is very good.

Made my first purchase and bought some underwear and camisole. Instead of the camisole I received a beautiful dress. I reached out and they fixed the problem right away. I am actually so in love with the quality of the fabric!!! They are so soft and look so elegant!!! Why did I wait this long to make the switch to organic. Thank you for the amazing customer service too. I will be back for many many more purchase in the future!!! 💛

Victor was above and beyond in helping me with my faulty product. The strap of my nursing tank broke and they sent me a new one and compensated me with Pact cash. This is why I love Pact and will continue purchasing their items over and over.

I recently made a purchase that did not have a happy outcome during the first wash. I took photos of the areas where tthe color faded (it was a dark color), and sent my concern to Pact's customer service. I promptly received a response that they were going to refund my purchase, plus issue an additional credit to be used towards my next purchase. They were very apologetic for the issue that happened. I was so impressed by their gracious and professional response! They said I did not have to return the items; I could keep them or donate the items to one of their charities, providing a shipping label for donating, which I plan to do. I have since ordered a knit dress and cami. I especially love the softness of the cotton knit dress! I plan to be a long time customer.

I ordered a bunch of items sized according to their size charts. When my shipment arrived everything was too big. I called customer service to see about exchanging everything. They said no problem. That as soon as their system saw that I had dropped off the items a new order would go out. Well that was on the 23rd. I have heard nothing from them. Just emails alerting me to their sales. Nothing on my account about my shipment or order either. I called and started explaining the issue and the woman, i believe her name was kristen, said my order was lost in transit and i asked which part, the returned stuff or the new shipment, she said she did not understand. I tried to explain again and she kept cutting me off and asking if i wanted a refund, i told her I wanted the clothes I ordered. She again said she did not understand. So I asked to speak with someone else and she hung up on me. Seriously???? So I call again, am on hold then joann answers, I start explaining the issue again, and she puts me on hold, then comes back and says i have to talk to the other person I spoke to. I said which one? the one who hung up on me today or the one i spoke to last week? She said the one from last week and I said thats crazy i need this resolved now so she hangs up on me too. $225 for clothes and I have no idea where they are and no one wants to resolve the issue. This is completely ridiculous. I just want the clothes I ordered. I have been waiting 2 weeks now.
UPDATE: The original customer svc person I spoke with about my exchange, Cmi, called me back the same day, she apologized for all the crazy and made sure my order with correct sizes was sent out. I received them quickly and am very happy now.

Victor has done due diligence in assessing whether my claim was fraudulent. That is important to me, because fraudulent claims will drive prices up. He resolved the issue to my satisfaction. Thank you for standing behind the quality of your products.

They were supposed to send me 3 bras for $78.00 but they sent me 1. I decided to buy them on Macy's maybe this would be easier and I bought 2 items that don't fit. In the Macy's website, it says the seller will contact you within 2 days. It's been over a week and no one has contact me. Can't sent them back and can't get a refund. What a waste of money and no one will contact you to make it better

I love the mission, but in my experience, the quality has been lacking. I have bought trunks and boxer briefs from them, and both varieties developed holes in them after fewer than 10 wearings. It might actually be more sustainable to buy conventional apparel that is built to last for years.

Great quality clothes, as advertised and paid for. I have been shopping here for many years. Love you Pact!

I ordered according to the provided size guide. I’m normally proportioned, but the pants have an impossible fit. The legs are somewhat fitting but the top part is way too big and the pants slip down. The crutch is somewhere down 1/3 of my thighs.
Additionally, the material is so weird, I was slipping around on the Pilates machine.
And on top of it, I have to pay $30 to return the pants.

Fast, friendly customer service. Went above and beyond with an issue. Highly recommend!

The shipping is pricey and the returns policy sucks but I purchased sale items with the view that I couldn't return them. Ideally I would have exchanged one item for a smaller size but I'm not paying for the privilege so I'll make do. That aside, the quality is great and the clothes are comfy in a relaxed yet classy style. Leggings are thick/not see through. Shipping was quick and most items are true to size (only the airplane wrap cardigan came up big).

Customer service has made a major improvement with Victor on the team!! We have been buying from Pact consistently for a couple of years now, and they almost lost our loyalty due to a couple of REALLY bad customer service encounters. But, let me tell ya, if the customer service is this awesome every time, I will never again hesitate to buy from Pact! Thanks Victor!

I'd give them negative starts if I could.
DO NOT BUY FROM THEM unless you want to pay almost £20 to return an item which you likely will because their sizing is all wrong.
Their customer service is non existent. Pig ignorant and rude emails back when querying the justification to PAY for returns!! I haven't paid for a return since 2005!! The clothes are also very poor quality for the money they charge. They look shapeless and cheap in person.

Also rather coincidental that after every negative review which leaves specific details there is a generic "oh they're wonderful and here's some of their lesser known ethical practices" review to bury the negative. Hmmm. Reviews about how good customer service is without any specific details why they were contacted, or what the specific issues were? Trust them at your peril.