On call Agents are the best compared to online agents who will keep on transferring your query to one agent after another without any help at the end of the day...But overall..I'm happy with how fast... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My address was not picked up by Webafrica on their system, but it was installed perfectly by the technicians I'm happy with the service so far.
Company replied
I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
Company replied
The installation time was slow and lack of communication.as some customers live far from home and want to stay connected to their family.but family is happy now we can connect thank you
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.9
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FAULTY ONT BOX - 462621 / 462274 / W2706108 / 33771
So my Fiber was installed on the 17th of June 2026. not even a new line only a little white ONT box that took nearly 2 weeks to be done. when the 5 minute installation job was done on the 17th on the sign off sheet i noted that i was not happy with the installation as the fiber kept connecting and then all of the sudden it says no internet access. since the 17th i have brought this up with webafrica numerous times. first off i delt with a useless consultant and after getting put through to 7 others i finally got a reference number for the complaint. every day i have been following up on this as i am now using my neighbors ONT as they are away as mine is faulty. if i plug my neighbors ONT in i dont have any issues as soon as i plug min in it says no internet access. its a constant back and forth between webafrica blaming TT connect and TT connect blaming webfafrica. the best is the original ref number i got 410299 after phoning TT connect came up as a Afrihost ref number so webafrica is LYING the whole way. the other ref number is WA2857916 that i got that is just useless. after confronting webafrica about laying i got given new ref numbers on the 26th 462621 / 462274 / W2706108 / 33771. still to this date the ONT has not been replaced. i am fed up with Webafrica. i will be persuing legal action now with a lawyer and the Ombudsman as i am done dealing with this incompetence now - quick to take your money but useless at providing a service and sorting out stuff.
consultants that i have delt with : Winnie and Chanelle.
if i could give 0 stars i would.
would not recomend at all.
WEBAFRICA YOU GUYS ARE BEYOND USELESS AND I HAVE HAD IT NOW.
WILL CANCELL MY FIBER WITH YOU GUYS ON MONDAY AS ENOUGH IS ENOUGH NOW
(SCREENSHOTS OF MESSAGES TO FOLLOW ON OTHER SOCIAL MEDIA)
June 26, 2026
Unprompted review
Reply from Webafrica
Hi Mariska, we can hear just how frustrating and exhausting this experience has been for you, especially after dealing with repeated follow-ups, conflicting feedback, and a service that has not been stable since installation. Having to rely on a neighbour’s ONT to stay connected is certainly not what you signed up for.
From what you’ve described, the issue does point to a faulty ONT, and we can see how the back-and-forth between providers and the multiple reference numbers have made this even more difficult to resolve. That’s not the level of clarity or ownership we aim to provide.
We’ve arranged for our Retentions team to contact you as a priority to discuss your experience in detail and take full ownership of the next steps. This includes reviewing the ONT replacement properly with the relevant fibre partner and that you receive clear, consistent updates going forward.
In the meantime, your case has been flagged for urgent review so that there is a single, focused path to resolution without further delays or confusion.
We truly want to turn this around for you and restore your confidence in the service. Please keep an eye out for the call from our team, they will work with you directly to get this resolved as quickly as possible.
Warm regards,
Webafrica Crew
I made payment over the weekend…
I made payment over the weekend (outside normal working hours), and got assistance instantly. Great communication from the Webafrica team. I am very happy to have my service active. Happy husband, happy wife
June 27, 2026
Unprompted review
Reply from Webafrica
Hello Gillroy 👋
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Fibre management just got a glow-up. Download the Webafrica App and enjoy the ease. Explore: Webafrica App Guide - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Limited communication
I disliked that I had to open a chat to request a link to make the payment, because there was no communication for several hours after signing up and placing the order.
And the technicians were late for the installation appointment and did not notify when they were on their way.
June 27, 2026
Unprompted review
Reply from Webafrica
Hi Nolly, thank you for sharing this with us. We can completely understand how frustrating it must have been not to receive timely communication after signing up, and then needing to reach out just to get a payment link. The delay with the installation team and lack of updates on their arrival would have added to that experience.
We’ve noted your feedback around both the communication gap and the technician arrival, as this is not the smooth, well-informed journey we aim to provide.
To make managing your billing quicker and more convenient going forward, the Webafrica App puts everything in one place. Here’s how you can manage your billing easily:
Link: https://bit.ly/3R3sTPm
• Log in to the Webafrica App
• Navigate to the “Billing” section
• View your current balance and invoices
• Make secure payments directly in the app
• Download invoices and track payment history
• Update your payment method if needed
This helps you stay in control without needing to request links or wait for assistance. We’re here to make this simpler and smoother for you going forward.
Warm regards,
Webafrica Crew
Does not take time to place orders and…
Does not take time to place orders and install the service
June 27, 2026
Unprompted review
Reply from Webafrica
Hi Zanele 😊
A big thank you for your 5-star review 🚀
We are grateful for your support and look forward to keeping you connected.
Skip the fuss and stay in control with the Webafrica App. Everything you need, right there. See how: Webafrica App Guide - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
I really wish there was an option for…
I really wish there was an option for minus 5 stars or less because that would've been my rating. The worst service, the worst coverage. I have had nothing but issues since day one. Installation was a problem, connectivity was a problem, now speed and coverage is a problem with less than zero customer support. I cannot wait to boot Web Africa and get another supplier. Be well warned before signing up.
June 27, 2026
Unprompted review
Reply from Webafrica
Hi John, we hear how frustrating this journey has been for you, from installation challenges to ongoing connectivity and speed concerns. That’s a lot to deal with, and we understand why you’d feel disappointed.
We can see our technical support team worked with you on Saturday to resolve the Evotel speed issue, and this has been logged on your account, so we can continue tracking your experience closely.
To help you get the best possible performance, here are a few quick tips that often make a noticeable difference:
• Try connecting via LAN cable where possible for more stable speeds
• Position your router in an open, central space away from walls or large electronics
• Limit the number of devices streaming or downloading at the same time
• Restart your router periodically to refresh the connection
We’re committed to improving your experience and making sure you feel confident in your connection.
Warm regards,
Webafrica Crew
Quick response and strong connections
Quick response and strong connections
June 27, 2026
Unprompted review
Reply from Webafrica
Hey Ntombozuko
Thank you for the 5 stars 💗
It is always wonderful to see happy customers. Please reach out anytime if there is something we can help with.
Your internet, your way. Grab the latest Webafrica App and manage everything in a few taps. Check it out: Webafrica App Guide - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
The service quick and easy and the team…
The service quick and easy and the team has good communication skills,very helpful
June 25, 2026
Unprompted review
Reply from Webafrica
Hi Katlego
Thank you for the fantastic review 🌍
Your support truly means a lot to our team. We are always here if you ever need help with anything.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app. Webafrica Mobile App Guide - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
The activation and installation was…
The activation and installation was quick and easy.
From the sales agents to the technicians I am really happy and pleased with the service they have provided for my family and tenants. I hope we can continue working together and getting the best service.
June 26, 2026
Unprompted review
Reply from Webafrica
Morning Mbalenhle
We appreciate the 5 stars so much 💗
It is always great to see feedback like this. Please know that our team is here whenever you need assistance.
Everything you need to manage your internet is right in your pocket with the Webafrica app. Webafrica Mobile App Guide - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Great and fast and neat work
June 26, 2026
Unprompted review
Reply from Webafrica
Hi MARLON
A big thank you for the 5 stars 💗
Your support means the world to us. If there is ever anything we can assist with, please feel free to reach out anytime.
Warm regards,
Webafrica Crew
The Agent was so friendly and explained…
The Agent was so friendly and explained everything so well.
June 26, 2026
Unprompted review
Reply from Webafrica
Hey Sikhumbuzo
Wow, thank you for the fantastic rating! 🌍✨
It means a lot to our team. If you ever need support or have questions, we are always just a message away.
Warm regards,
Webafrica Crew
Good afternoon
Good afternoon, I trust you are well. Thank you so much for the support I appreciate the good customer service I thought the appointment would be next week but surprisingly it’s today and I received an SMS stating the services are active. I will test once I’m home. My sister was home in the morning for the installation.
June 26, 2026
Unprompted review
Reply from Webafrica
Good afternoon 😊
This is such great news to hear, and we are really glad the installation could be completed sooner than expected. Thank you for sharing the update with us, it means a lot.
Once you are home and have had a chance to test everything, please let us know how the connection is performing. We are here if you need anything at all, and ready to jump in if there is even the slightest hiccup.
Enjoy getting connected, and a big thank you to your sister for assisting with the installation too 🙌
Everything you need, all in one place. The Webafrica App makes managing your fibre a breeze. Check it out: Webafrica App Guide - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Reply from Webafrica
Hi Joniel
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Get quick access to support and account tools whenever you need them with the Webafrica app. Webafrica Mobile App Guide - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Very quick and easy and staff help you…
Very quick and easy and staff help you quick
June 25, 2026
Unprompted review
Reply from Webafrica
Hello there. 😊
Thanks so much for the 5 stars 💗🚀
It means a lot to the team. Please feel free to reach out anytime if we can assist you.
Fibre management just got a glow-up. Download the Webafrica App and enjoy the ease. Explore: Webafrica App Guide - https://bit.ly/43rdkUl
Warm regards,
Webafrica Crew
Fast service
Fast service, everything was quick.
Even when the line got issues they fixed it.
The wi-fi is faster
June 24, 2026
Unprompted review
Reply from Webafrica
Hi Nomazizi
Thanks for the 5 stars! 💗✨
We are so happy to have you as part of the Webafrica family. If you ever need support, we are just a message away.
Life’s easier with the Webafrica App, quick, simple, and made for you. Learn more: Webafrica App Guide - https://knowledge.webafrica.co.za/index.php/article-categories/mobile-app/
Warm regards,
Webafrica Crew
When installing my wifi the guys did a…
When installing my wifi the guys did a great job.work neatly.and im happy with both the jobs they did for me ..thank u very much.
June 24, 2026
Unprompted review
Reply from Webafrica
Hi Ilyaas
Thank you for the 5 stars 💗
It is always wonderful to see happy customers. Please reach out anytime if there is something we can help with.
Manage, track, and stay in control with the Webafrica App. It’s all at your fingertips. See how: Webafrica App Guide - https://bit.ly/43rdkUl
Warm regards,
Webafrica Crew
It was hectic at first but eventually…
It was hectic at first but eventually everything went well and I'm connected
June 23, 2026
Unprompted review
Reply from Webafrica
Morning Tebogo
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.
Control your connection anytime, anywhere with the Webafrica App. It’s that simple. Learn more: Webafrica App Guide - https://bit.ly/43rdkUl
Warm regards,
Webafrica Crew
The turn around time after paying the…
The turn around time after paying the voucher and call to setup appointment was exceptional. The technicians arrived on time as per the arrangement. The installation team was friendly and respected my property and perform their duties with utmost care. Thank you for the good service received.
June 23, 2026
Unprompted review
Reply from Webafrica
Hey Cecil,
Thank you for taking the time to share this amazing feedback. We're absolutely thrilled to hear that your entire installation journey exceeded expectations from start to finish.
From the speedy turnaround after sign-up to a punctual arrival and a professional installation experience, it's wonderful to know that every step came together so seamlessly. We're especially pleased that the installation team represented Webafrica so well through their professionalism, care, and respect for your property.
Experiences like yours are exactly what we strive to deliver, and your feedback is fantastic encouragement for everyone involved.
We’ll continue working to provide the outstanding service and smooth onboarding experience that make joining Webafrica a pleasure.
Warm regards,
The Webafrica Crew
Atrocious customer service and a total disregard for reputation.
My FTTH installation (Order #Z2858182) was escalated last week. Both Webafrica and Frogfoot gave explicit verbal reassurances that it would be handled urgently. Absolutely nothing has been done. Frogfoot still hasn't even called to schedule the installation. When I raised this, the Webafrica support agent simply dismissed me. They hid behind "SLA" and arrogantly told me I could go ahead and complain on social media because they don't care about their reputation. These unfulfilled promises and delays are actively risking my livelihood, as I start a remote-work job on 6 July and require a functional line. Senior management needs to see the reality of how their staff treat paying customers. Disgraceful.
June 23, 2026
Unprompted review
Reply from Webafrica
Hi Anthony,
Thank you for taking the time to share your experience with us. We understand how frustrating and stressful this must feel, especially with the urgency around your upcoming start date and the need to have a working fibre connection in place. This is not the kind of experience or level of support we aim to deliver, and we can see how this situation has added unnecessary pressure.
We can confirm that installation timelines are typically set at 14 working days by the network provider from the time the order is placed. That said, given the urgency of your situation, an escalation was raised this morning with the network provider requesting priority handling in an effort to speed up your installation.
The team handling your order remains actively engaged with the provider and will continue to follow up to push for the earliest possible installation date. You will be provided with feedback as soon as there is any update following this escalation.
Your feedback regarding your experience, including the interaction you highlighted, will be shared with our Service Quality Team to review how this was handled and ensure better support and accountability going forward.
Warm regards,
Webafrica Crew
Worst customer service ever
Worst customer service ever ! Been trying to cancel my service for 2 months, nobody answers my emails and Watsapp messages say they will get agent to contact me but never do … shocking service!!
June 22, 2026
Unprompted review
Reply from Webafrica
Hi Patrick
That’s a really frustrating experience, especially after trying for so long to get assistance. You should never have to chase this hard just to get a simple request sorted, and we completely understand how disappointing this feels.
We’ve taken action by escalating your profile to our Retentions team, who will personally review your request and reach out to you directly to finalise the next steps. You can expect clear communication and proper follow-through from here.
We’re committed to turning this around for you and making the process quick, smooth, and stress-free from here.
Warm regards,
Webafrica Crew
Perfect & convenient services.
June 22, 2026
Unprompted review
Reply from Webafrica
Hey Charles
Thank you for the 5 stars 💗
It is always wonderful to see happy customers. Please reach out anytime if there is something we can help with.
Manage, track, and stay in control with the Webafrica App. It’s all at your fingertips. See how: Webafrica App Guide - https://bit.ly/43rdkUl
Warm regards,
Webafrica Crew
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.